When it comes to China-based online shopping sites, those selling gadgets should be the biggest in terms of store quantity. Especially in Shenzhen, where the majority of electronic gadget factories are located, you can find online gadget shops doing international business everywhere and Gearbest.com is one of them.
Store background
Although Gearbest leaves an England-based office address on its official website for contact needs, its major operation centre as well as warehouse facilities should be positioned in Shenzhen. It is, in nature, a Chinese online international store serving global buyers. From the Norton Secured (powered by Verisign) identity verification page, I noticed that Gearbest.com belongs to SHENZHEN GLOBALEGROW E-COMMERCE CO LIMITED, a tested legitimate Chinese company owning a number of shopping sites.
Store credibility
I personally believe that Gearbest.com is a legit site after a thorough investigation into it. Here are my reasons:
1. It is backed by the powerful e-commerce company based in Shenzhen.
2. The shopping site is protected by Norton and users don’t have to worry about information leaking while using it.
3. It accepts safe payment methods such as Paypal or credit cards.
4. I have received a quality-made product from the online store. Click here to read my review of the novelty glasses offered by Gearbest.com.
Highlights of Gearbest
What Gearbest.com impresses me most is the refreshing style of its homepage. Being simple and neat, it looks so comfortable and every product showcased there looks amazingly cool. Just as how it advertizes itself, it is a store where we can buy all kinds of cool gear, including cell phones and accessories, tablet PCs and accessories, car electronics, audio and video, LED lights, lifestyle supplies, men’s clothing and more. A total of over 100 categories are carried by the store and it is a good place to find inspiration on how to lead a cool and fashionable life with lovely gadgets.
Like other popular gadget shops such as Banggood.com or Focalprice.com, Gearbest.com offers a competitive wholesale price for each product plus worldwide free shipping. Some gadgets there are available at as low as under $1.
One great attraction of Gearbest is its customer-friendly warranties and return and exchange policies. If you are not satisfied with the product purchased from the site, you can return it for a refund within 45 days of receiving the package. Also, you can send it back to the store for an exchange within 3 months of receipt. In addition, the store provides free repair and lifetime technical support.
The customer service provided by Gearbest.com is quite impressive, too. Besides 24/7 live chat service, you can reach its service staff through its USA helpline +1(899)-138-0318 for any pre-sales or after-sales issues. I always believe that a Chinese site needs courage and enough human resources to provide phone call service. As for the quality standards of its customer support, why not give it a try yourself?
Money-saving tip: do remember to search for valid Gearbest coupon codes before making payment for an order with the store.
November 14th, 2018 at 12:57 pm
hi all, my name is ARIS and i want to show you this about Gearbest:
Order Number: 18111000967115093344
Message Type: Placed the Wrong Order
Subject: watch
and they replied after some hours At 11/12/2018 04:31:49 CST. after this contact we had a few more mails just to clarify what happened and continue with my new order.
i’m an ordinary customer of this site, never had any problems, only in my last order that i wanted to cancel it and now i want to share my experiance with you. the customer service from the first hours showed a lot of intrerest. they were very polite and helpful. after 3 days i placed my new order and now it’s on the way. They are doing a great job. Once again i can insure you that i never had any problem with my orders, always on time, good package, etc.
Reason of review: Very Good customer service.
I like: Prices and service.
thank you for your time
November 18th, 2018 at 1:36 am
I have been buying in this store for over 2 years, I will have more than 150 orders and I plan to continue buying much more. It has very competitive prices and everything it sells is original. It also has economic shipments that rarely (I think only on 1 occasion) stop at customs.
On the other hand, I’m not going to lie, sometimes a problem arises, either with the carrier, with an error in the store or some product that is defective. This actually happens in all stores and even more so when they are on the other side of the planet. It is not usual, but when this happens, the technical service complies with the client. At least it’s my experience, and I have enough …
I recommend buy in this store
November 20th, 2018 at 2:25 am
Gearbest is woa;lkdfk kjadlksjakl, af jlk , asf, asfk.as ak;l asfakfl sdkgjs sdkgjdsg sf j sdkj sdkgjo sdlkj good
December 9th, 2018 at 7:57 am
I’ve been using gearbest for some time now and it’s an amazing site.
Just be sure to watch the reviews before you buy anything 😀
December 9th, 2018 at 10:36 am
Gearbest.com seems a very nice website for ordering products online. Its interface is really helpful and until now i did not witness any problem or misunderstanding with my orders. It is a suitable site for electronic products, but also provides items such as kitchen utensils which have a really clever design and functionality.
My last order took around 20-25 days to come to my house (I live in Greece) but it was really worth the wait.
My order number is:18083100970909491692
December 10th, 2018 at 4:44 am
I recently ordered a bunch of products from gearbest from electronics to kitchen utensils. I am completely satisfied by the quality and the delivery time of my order and I would definitely recommend purchasing from this site.
I also had no problem doing my purchase using a mastercard credit card.
My order number is 18083100970909491692
December 15th, 2018 at 7:27 am
Hi folks,
I ordered at gearbest.com a lot of high value stuff (AirPurifier, Xiaomi Notebook Pro, vacuum cleaner, security cam).
I appreciate that gearbest starts to ship from “fast whs” in Europe. Thats means for me very easy shipping (no customs) and fast shipping time (2 – 5 days). I ordered some stuff at China whs and all this goods arrived without any problem at home.
Last event (Xiaomi Security cam) was a challance, because the Xiaomi Cams did not work in Europe (for China only). I contacted gearbest Support and after few messages I got the “go” for returning the good to a spain whs. Thats great for me, because return shipment to Spain mutch more easier and cheaper as to ship back to China. After a while and few messages later I got my money. A extreme positiv impression was that gearbest not only refund the value of the cam. They refund the shipping cost, too!
For sure, next order will be placed by gearbest.com
December 15th, 2018 at 7:29 am
Hi folks,
I ordered at gearbest.com a lot of high value stuff (AirPurifier, Xiaomi Notebook Pro, vacuum cleaner, security cam).
I appreciate that gearbest starts to ship from “fast whs” in Europe. Thats means for me very easy shipping (no customs) and fast shipping time (2 – 5 days). I ordered some stuff at China whs and all this goods arrived without any problem at home.
Last event (18111700929312179918) was a challance, because the Xiaomi Cams did not work in Europe (for China only). I contacted gearbest Support and after few messages I got the “go” for returning the good to a spain whs. Thats great for me, because return shipment to Spain mutch more easier and cheaper as to ship back to China. After a while and few messages later I got my money. A extreme positiv impression was that gearbest not only refund the value of the cam. They refund the shipping cost, too!
For sure, next order will be placed by gearbest.com
December 25th, 2018 at 4:30 pm
I order a 3D printer from gearbest.com and i have a problem with the 3d printer since i get i contact the customer service and i have like 3 mont and this people still not resolve nothing and i contact last time on his mont to return the 3d because no resolve my problem just continue send me a message to ask for pictures or video and i send a lot of pictures videos and nothing this people went is time to sell take you money fast but when something happens with order not resolve nothin is like a robbery i continue send message to return the printer and still send me a message send a pictures or video and his web page is not good wend i try to sear for my tickets not easy to found this is the worst seller i see in my life and led me tell you i buying almost all my thinks online and this is a bad company
December 30th, 2018 at 5:48 pm
hello guys, I’m here to talking about my experience with gearbest websites and to be honest with you, I bought a lot of products from Gearbest and for morocco I recieve it for 20-30days and this is so nice, and some friends from europ and usa say that they recieve thier product in 7-15days and this is also so nice, and let’s talking about the prices honestly thier prices are so nice and perfect, and very special in electronics product, some times I couldn’t believe some prices but also they have some hot prices in somethings like mobile phones and it’s a difference of 10-15$ and it’s okay
December 30th, 2018 at 6:13 pm
hello I’m salah eddine, I’m from morocco, I join Gearbest from a long time, I want to talk about a product I bought, and to talk about the price and the quality.
well this is my order number 18110100931414439820
this is an airpods called I7s tws, I saw it and I saw the low price I can’t believe and I said it’s a bad quality, but I like test products, and I bought it from 30days, when I recieve it and I test it, I couldn’t believe because the quality is amazing and a product like that with a low price is great so I advice you to buy it, but I wanna say that it’s big a little than iphone airpods well I rate it 8/10.
January 1st, 2019 at 7:18 am
I‘ve using GearBest over 2 years it’s interface is really helpful. if you have any problems with your order you can write a message and GearBest answers in 24 hours. I have only two problems with some Produkts ( I order round about 60 Produkts in the last 2 years). After a few messages with Gearbest we have found a solution. Gearbest have many products and for low price.
January 1st, 2019 at 7:27 am
I‘ve using GearBest over 2 years it’s interface is really helpful. if you have any problems with your order you can write a message and GearBest answers in 24 hours. I have only two problems with some Produkts ( I order round about 60 Produkts in the last 2 years). After a few messages with Gearbest we have found a solution. Gearbest have many products and for fair price
January 1st, 2019 at 10:02 am
18111400909610535240
12/05/2018
I bought an Alfawise 8.1 tv box from Gearbest. I totally satisfied with the product, the whole ordering process was easy and they ship it very fast. I got no issues with the product, its perfect since day one. I recommend Gearbest to anyone who loves low prices and coupons as well.
January 5th, 2019 at 8:52 am
hello guys,I’m salah from morocco, I bought this product “HDMI Female to Micro HDMI Male Adapter” it’s a great quality and very helpfull
my order number is W1707090929215181
thanks for reading.
January 7th, 2019 at 1:57 am
Should be called GearWorst. Horrible site, terrible service, very scammy.
Ordered a product and it has not shipped for over a month, despite customer service repeatedly saying that it will ship soon, just hold on. They clearly have no stock and no idea when they will get any
Again, this is not a real company. It’s fly by night a scam with a pretty front end. By far the worst online shopping experience I’ve ever had. Avoid gearbest like the plague.
January 11th, 2019 at 7:24 am
Hello,
Recently I ordered two cams from Gearbest:
SQ11 Mini Camera 1080P HD DVR – BLACK
and
2.4 Inch 1080P HD Car DVR Camera 125 Degree Wide Angle Lens – JET BLACK 36612
The first was able to shoot only 640×480, but not HD (1080p) as the name implies.
The second cam I received has very, little to do with the one shown in the picture.
Ofcource I got very angry and opened a ticket via Paypal, but the Chinese scum answered that I have received exactly what I ordered… (NO COMMENTS)
AVOID THAT ONLINE SHOP. USE ALIEXPRESS INSTEAD.
January 12th, 2019 at 5:06 pm
Actually Gearbest is a very trust-worthy online story with very very good prices in all products,from kitchen gadgets to smartphones and laptops,it has a big variety of products,also very good and fast shipping choices and of course a very nice and kind customer support!!!
January 13th, 2019 at 6:40 am
GearBest.com is one of the best online shopping sites . Products are very cheap with very good quality. They have realy good support who would help you with your problems . Order No: 18113000949314462142
January 14th, 2019 at 11:34 am
Pedido n º: 18111300923812324668. 13/11/2018 Vitor Saraiva.
Fiz uma compra destes carrinhos no site da Gearbest e fiquei muito satisfeito.
Os produtos foram bem embalados e devem ser executados perfeitamente.
Percebi o cuidado em embalar para que as mulheres cheguem em bom estado. Recebi uma encomenda em um tempo hábil e sempre fui bem atendido no pós venda.
January 15th, 2019 at 5:30 am
CN-099 Warehouse Order No: 18123100969705411964 31/12/2018 Emir Neradin
Long processing time but, actually good service. Never had problems with bad product or something like that. Quality for the money is great.
January 16th, 2019 at 7:30 am
I buy in the city often. TODAY – Xiaomi 1.5L Electric Water Kettle (order: No.
18112600908202097529 (2018-11-26):
Delivered quickly and without damage.
The quality and configuration – no complaints, everything corresponds to the description. Excellent original electric kettle of the famous Brenad.
January 17th, 2019 at 2:11 am
I have place an Order No: 18121500903701593421 on the 22/12/18
and received it on the 12/01/19 very fast to Israel. All items on order were
new and very well packed.The communication with CS is very easy and CS have done everything to help.All in all I am very pleased.
January 17th, 2019 at 4:29 am
I have place an Order No: 18121500903701593421 on the 22/12/18
and received it on the 12/01/19 very fast to Israel. All items on order were
new and very well packed.The communication with CS is very easy and CS have done everything to help.All in all I am very pleased.
January 17th, 2019 at 7:28 pm
Order Number:18120600979807406801
Gearbest site, I loved one of the best stores to make purchases, and the prices and prices of the products were very pleased me.
January 18th, 2019 at 7:37 am
Ottimo shop, serio con un’ottima assistenza clienti sempre disponibile a risolvere tutti i problemi. Acquisto da diversi anni da loro e non ho mai avuto problemi, gli articoli arrivano anche se in tempo un pò lunghi ma non è un problema…bisogna essere consapevoli dei tempi lunghi se si acquista su Gearbeat…. lo consiglio vivamente 🙂
January 18th, 2019 at 7:39 am
ordine: 18113000930403168593
Ottimo shop, serio con un’ottima assistenza clienti sempre disponibile a risolvere tutti i problemi. Acquisto da diversi anni da loro e non ho mai avuto problemi, gli articoli arrivano anche se in tempo un pò lunghi ma non è un problema…
bisogna essere consapevoli dei tempi lunghi se si acquista su Gearbeat…. lo consiglio vivamente 🙂
January 18th, 2019 at 1:09 pm
Order no. 19010800908316289253 was shipped in two shipments like I’ve asked because one item of three wasn’t on stock. GearBest approved it. GearBest is really the BEST.
January 18th, 2019 at 4:40 pm
Order no. 19010800908316289253 was shipped in two shipments because I have asked GearBest customer service to send my items separately (one of items wasn’t on stock) and they have approved it. GearBest is really the BEST.
January 19th, 2019 at 8:54 pm
Website to buy more than wonderful
It has several advantages;
Quality Products
Fast shipping
Dealing with customers seriously
Profit programs for all people and rewards
January 21st, 2019 at 11:28 am
Gearbest is the best shopping platform for me , everything is perfect , High quality products at a very good price , the support is always available for help customers , I’m very satisfied in my shopping experience , Gearbest is more than company is family
January 22nd, 2019 at 4:57 am
Great shop, serious with excellent customer support always available to solve all problems. Purchased for many years by them and I’ve never had problems, the articles arrive even if in a long time but it’s not a problem … you have to be aware of the long times if you buy on Gearbeat …. I highly recommend it
January 22nd, 2019 at 9:11 am
I have read reviews both good and bad about GearBest, but my experience has been all favorable. Wide range of products at good prices. Shipping time to Canada is faster than eBay from China at 10 to 15 business days. I have purchased approx 30 products from GearBest and received all with only one issue of product quality that was resolved with full refund. I can recommend this site.
Michael
Jan 22′ 19
Ticket number AT190116023372
January 23rd, 2019 at 7:18 am
Gearbest is the best electronics store.
Buying here a few time ago and everything’s fine.
Order W170922090306463
They have also a great support team.
I recommend for sure Gearbest.
January 23rd, 2019 at 7:45 am
wonderful siteI have been buying from it for more than five years Everything is good to bite at the right time and a very good priceSupport connects quickly and resolves all problems with professionalism I advise everyone to buy from GEARBEST
January 23rd, 2019 at 7:46 am
Amazing prices, fantastic support
Love gearbest
January 23rd, 2019 at 8:47 am
I have been buying in this store for over 3 years, I will have more than 20 orders and I plan to continue buying much more.The costumer service is beatiful because respond you fast and resolve all problem. It has very competitive prices and everything it sells is original. It also has economic shipments.GREAT SHOP.
January 23rd, 2019 at 12:53 pm
I have been buying a gearbest for a long time. I ordered a dozen products. There were two complaints and they were processed positively and very quickly (in the first order was incomplete, so they sent the rest of the product at their own expense, in the second the product did not work properly – they sent a new one!). I would recommend. No stress, cheap, good.
January 23rd, 2019 at 4:35 pm
Order number : 18120600983103072893
06/12/2018 10:07:39
I well received the goods , this shop is really great and very well known actually.
The goods are as the picture and the quality is good too .
This is a great pleasure to wear that stuff from Gearbest .
I recommend
January 24th, 2019 at 3:27 am
Order No: 18052500961006062798 25/05/2018
I use to buy in Gearbest. I find low prices, paypal and good time shipment. One of my last order was Original Xiaomi Portable USB LED Light and works perfect.
January 25th, 2019 at 4:50 am
Gearbest is one of the best stores worldwide to get different types of products, in my personal experience I find the page very good since it has options to buy motorcycle accessories, MMA training equipment and everyday wear or protection for the motorcyclist, besides cell phones. In the option of express delivery the service is done by DHL and is quite fast with a tracking code with which you know where your package is. In case the shipment has a problem with the arrival there is the option to generate a ticket to solve the problem and reach a good agreement, it is compensated with points for future purchases. The coupons that are offered for discounts on purchases are very useful for obtaining a lower price of the product. Product descriptions are consistent with the product. It is a very good option for shopping online compared to other pages.
January 25th, 2019 at 8:20 am
Order number: 18112900983209083838
Date purchased : 07/12/2018
Date delivered: 16/01/2019
This shop has only products with a good quality, nothing trashy received me after the longer delivery time. My questions about the delivery after a month of waiting time were answered fast and friendly from the gearbest support team. After all, it could be a longer time to wait but the products have a good quality at all. Not that bad products other China shops ships to you sometimes.
January 25th, 2019 at 10:47 am
Order No: 18120400906807277495 . I got one defective electronic product on the package and Gearbest offered to resend the item or refund. I chose resend. I am very satisfied with their customer support and i feel it’s the most trusted store. I already made tens of orders and most of them were flawless. For the rest i was compensated in different forms, so i recommend Gearbest to everyone.
January 25th, 2019 at 10:57 am
Order No: 18120400906807277495 04/12/2018 15:27:23 . I got one defective electronic product on the package and Gearbest offered to resend the item or refund. I chose resend. I am very satisfied with their customer support and i feel it’s the most trusted store. I already made tens of orders and most of them were flawless. For the rest i was compensated in different forms, so i recommend Gearbest to everyone.
January 25th, 2019 at 11:57 am
Order. Nr. 19010100941802333396
Just started with gearbest, because there are many things cheaper as here in Germany. And some things you can’t even by here. The customer support is doing a great job. Just like it.
January 25th, 2019 at 12:22 pm
Hello ,
i was not sure about this product when buying but now after received that one and tested it .
I can say that that sd card work really well .
I bought it to install backup of windows
Order n° : 18110400983114064973 The 04/11/2018
January 25th, 2019 at 7:31 pm
Order Number:W1802101327437709
They are in no case scammers but they have to learn to deal with the customers with respect.
I had a problem with a product I bought and after the messages we exchanged suggested a refund but there was a note, I quote what they told me and make your own opinion:”We can refund you 34.01USD-Please note that these are all exceptional solutions and will be recorded in our system. Such solutions will not apply to future orders”.
So if I understoond well I am in blacklist and that there will be no such solution in the future for me.they do me a favor…!
Surely the policy needs to change if they wants to have happy customers.Until it becomes this, I will remain a dissatisfied.
January 26th, 2019 at 12:23 pm
Order No: 18122700976103175184 27/12/2018
I’ve done a lot of shopping from the GearBest site, but I’ve rarely had problems, but they’ve always been helpful, so I love Gearbest.
January 27th, 2019 at 5:03 pm
Order Number:W1802101327437709
They are in no case scammers but they have to learn to deal with the customers with respect.
I had a problem with a product I bought and after the messages we exchanged suggested a refund but there was a note, I quote what they told me and make your own opinion:”We can refund you 34.01USD-Please note that these are all exceptional solutions and will be recorded in our system. Such solutions will not apply to future orders”.
So if I understood well I am in blacklist and that there will be no such solution in the future for me.they do me a favor…!
Surely the policy needs to change if they wants to have happy customers.Until it becomes this, I will remain a dissatisfied.
January 27th, 2019 at 7:22 pm
Gearbest is the best online shop. I bought here many fantastic items.
Shippment is fast and cheap. They have a lot off differents goods. You can pay in Gearbest via PayPal Credit Card and another options. Gearbest has really nice helpful support.
I reccomend this shop.