When it comes to China-based online shopping sites, those selling gadgets should be the biggest in terms of store quantity. Especially in Shenzhen, where the majority of electronic gadget factories are located, you can find online gadget shops doing international business everywhere and Gearbest.com is one of them.
Store background
Although Gearbest leaves an England-based office address on its official website for contact needs, its major operation centre as well as warehouse facilities should be positioned in Shenzhen. It is, in nature, a Chinese online international store serving global buyers. From the Norton Secured (powered by Verisign) identity verification page, I noticed that Gearbest.com belongs to SHENZHEN GLOBALEGROW E-COMMERCE CO LIMITED, a tested legitimate Chinese company owning a number of shopping sites.
Store credibility
I personally believe that Gearbest.com is a legit site after a thorough investigation into it. Here are my reasons:
1. It is backed by the powerful e-commerce company based in Shenzhen.
2. The shopping site is protected by Norton and users don’t have to worry about information leaking while using it.
3. It accepts safe payment methods such as Paypal or credit cards.
4. I have received a quality-made product from the online store. Click here to read my review of the novelty glasses offered by Gearbest.com.
Highlights of Gearbest
What Gearbest.com impresses me most is the refreshing style of its homepage. Being simple and neat, it looks so comfortable and every product showcased there looks amazingly cool. Just as how it advertizes itself, it is a store where we can buy all kinds of cool gear, including cell phones and accessories, tablet PCs and accessories, car electronics, audio and video, LED lights, lifestyle supplies, men’s clothing and more. A total of over 100 categories are carried by the store and it is a good place to find inspiration on how to lead a cool and fashionable life with lovely gadgets.
Like other popular gadget shops such as Banggood.com or Focalprice.com, Gearbest.com offers a competitive wholesale price for each product plus worldwide free shipping. Some gadgets there are available at as low as under $1.
One great attraction of Gearbest is its customer-friendly warranties and return and exchange policies. If you are not satisfied with the product purchased from the site, you can return it for a refund within 45 days of receiving the package. Also, you can send it back to the store for an exchange within 3 months of receipt. In addition, the store provides free repair and lifetime technical support.
The customer service provided by Gearbest.com is quite impressive, too. Besides 24/7 live chat service, you can reach its service staff through its USA helpline +1(899)-138-0318 for any pre-sales or after-sales issues. I always believe that a Chinese site needs courage and enough human resources to provide phone call service. As for the quality standards of its customer support, why not give it a try yourself?
Money-saving tip: do remember to search for valid Gearbest coupon codes before making payment for an order with the store.
You deiced whether to have business with them or not.
3 Июль г. 11:33
Shame on you. Ticket: T15062356420
Order Number: W150619140224****
Message Type: After-sale Order Enquiries /Order Tracking
Subject: Payment
Message: Hello, I have a question about my payment. Have you received the money? If yes, is there a problem with my order, because the status of it still processing 4 days. If you have any information about dates when its gonna ship and estimated time of delivery, please let know. Thank you.
Ticket Status: Processing
Full Name: Artur Dzhalalov
Gearbest Customer Support At :06/24/2015 09:14:54 UTC
Dear customer,
Thanks for your message.
We have got the money for this order.
We are now testing the items (QC check) for you.
Please kindly wait 3-5 days for the order to be shipped.
Please feel free to contact us anytime.
We will always be here for your service.
Best regards
Pearl
Gestbest Customer Service
http:www.gearbest.com
Artur Dzhalalov At :06/24/2015 07:48:37 UTC
Thank you for the response. I`ll wait Смайлик «smile»
Artur Dzhalalov At :07/01/2015 07:12:53 UTC
Well, I waited for 5 business days( although you mentioned only 3-5 days), and nothing happened. Whats going on? I ordered new phone because my old one quit working. I had some free time, so I could make it through without a smartphone. My free time is out and I need the smartphone which i ordered and payed for. Please explain me what the problem is, so we could come up with a solution together.
Gearbest Customer Support At :07/03/2015 09:24:36 UTC
Dear customer,
Thanks for your message.
We are trying our best to ship it.
If you can wait, we will ship as fast as we can.
If you do not want to wait, we can cancel and refund.
Please feel free to contact us anytime.
We will always be here for your service.
Best regards
Pearl
Gestbest Customer Service
http:www.gearbest.com
Artur Dzhalalov At :07/03/2015 04:15:07 UTC
You haven`t answer my question (What is wrong?), you seem not to get the situation.
Artur Dzhalalov At :07/03/2015 04:28:03 UTC
You asked me to wait and I did. No you asking me to wait again. Why would I believe you? Why would I think that you are trying your best? Of course refund is an option, but how you will refund me my time? The time that i spend waiting for you to do your job, the time that it will take you to refund, and the time that I will spend waiting for new phone? Answer all of my questions! Explain the reason of the delay, state clearly how long you want me to wait and commit to what you say and be responsible. P.S. If you think that this is not serious situation and you can keep being “nice” and politely ask me to wait, you are wrong. P.P.S Fix this Best regards Pearl Gestbest (Gearbest???) Customer Service http:www.gearbest.com
GearBest – Best Gadgets & Electronics Deals
Shop for Best cool gadgets including cell phones, tablet pcs, mobile accessories, flashlights, projectors, tv box, home gadgets, outdoor gear and men’s clothing at unbeatable great prices, free shipping worldwide on all orders.
gearbest.com
4 Июль г. 13:22
24 hours and no response:( Talk to me people. So far it might be the worst and the only bad experience that I had with Chinese traders (first time for the 4 years I`ve been purchasing from China)
5 Июль г. 3:45
We are sorry for delay ,technology team is testing item in order to make sure it works well,so we take longer time to arrange your order.
We will arrange shipping as soon as possible,and please wait 2-3 days to check shipping .
Thank you for your understanding.
5 Июль г. 11:15
I`ll wait 3 days from today if item will not be shipped, i will take actions.
By the way, if you really care about your customers. Pearl is not the best representative of your company. Make sure you understand one thing Pearl failed to answer my questions.
6 Июль г. 4:06
We are so sorry for that.We do our best to get to the forms submitted and to the appropriate channels. We understand that no one is perfect and want to do our best to improve with the feedback that’s given.
7 Июль г. 9:50
You send me two phone covers without a phone. You are insulting me.
Среда 6:25
We are sorry for this inconvenience and empathize with your frustration.
Please follow these steps and kindly answer the following questions:
-Does the item show any signed that it has been opened?
-Please send us clear pictures of the box on all angles.
-Please tell us the outer weight indicating on the box.
-Please open a claim to your local post office stating the tracking number and the delivery date.
Среда 8:40
You are not following the situation.
Items have been shipped out before display as follows:
Shipping Information: Shipping Number:
Artur Dzhalalov
12636 Kipling ave south
Savage Minnesota [Zipcode: 55378]
41
T:9522016803 UF14362384366146
Shipping Method:
America Line(SF)
Product Name SKU QTY Subtotal
Stand Design TPU and PC Material Tire Pattern Protective Back Cover Case for Lenovo K3 Note 130151001 1 $4.01
Luxury Wallet Flip Leather Case Stand Cover for Lenovo K3 Note Phone Bags Pouch 133338104 1 $5.38
Dash and Windshield Vacuum Suction Cup Car Mount for GoPro Hero 3/2/1 DP0032601 1 $5.22
Remaining items to be shipped:
Product Name SKU QTY Subtotal
Lenovo K3 Note (k50 – t5) Android 5.0 5.5 inch 4G LTE Phablet 128228801 1 $157.99
The package should normally take 5-15 business days to arrive (approximately). However, please understand this is an estimate. The shipping speed is outside our control and is dependent on the courier company.
Why it is 5-15 business days if I payed for expedited shipping???
Среда 21:34
Hi. We sincerely apologize for this inconvenience. We will do our best to help you .Please send us your order number,phone number and name or the email address you used to order. We will then offer a solution as soon as possible. Thank you,Calista.
Четверг 0:56
You got to be kidding me, my PHONE number. My phone died that is why i ordered one from you. W1506191402246611. You can contact me via e-mail or facebook. Artur Dzhalalov.
Thank you very much for your recent message.
We sincerely apologize for any inconvenience that may have been caused.
I have checked the stock availability and I’m extremely pleased to inform you that the remain item phone you have ordered are in stock and are now ready for shipping.
We kindly ask that you wait for one or two days more for the shipment.
Thank you so much for your understanding and patience.c
Пятница 0:22
Make sure it would be expedited shipping,which i paid for, 3-5 business days.
We would like to thank you for your recent order with us.
Your order has been shipped out and shipping date is 07/07.
The tracking number is 4205537892748927004800150300959512 and tracking site:http://www.17track.net/en/
130151001 x 1 133338104 x 1 DP0032601 x 1
We want to confirm you that your parcel shipped out ,maybe haven’t had time to update the website, please wait for 2-3 days.
I have checked the stock availability and I’m extremely pleased to inform you that the items 128228801 Lenovo K3 Note (k50-t5) Android 5.0 5.5 inch 4G LTE Phablet
you have ordered are in stock and are now ready for shipping.
We kindly ask that you wait for one or two days more for the shipment.
Thank you so much for your understanding and patience.c
http://www.17track.net
17track.net
Пятница 10:03
This is not working The tracking number is 4205537892748927004800150300959512 and tracking site:http://www.17track.net/en
ALL-IN-ONE PACKAGE TRACKING
http://www.17track.net International Registered/Parcel/EMS/Express tracking system lets you track postal shipments for over 120 countries and TNT, UPS, DHL, FEDEX, GLS, ARAMEX.
17track.net
Понедельник 21:01
Where is my phone?!
3 часа назад
I asked you a question.
2 часа назад
W15061914022466111274453
Thank you very much for your recent message.
We sincerely apologize for any inconvenience that may have been caused.
I have checked the stock availability and I’m extremely pleased to inform you that the phone you have ordered are in stock and are now ready for shipping.
We kindly ask that you wait for one or two days more for the shipment.
Thank you so much for your understanding and patience.c
29 мин. назад
Are you fucking kidding me!!!!!
You just copied previous stupid reply!!!!!!
We sincerely apologize for any inconvenience that may have been caused.
I mean we will ship your remian phone these 2 days.c
I`ve heard that before and nothing happend.
Do you understand that it has been almost one month since I`ve ordered the phone.
And stop saying that you are sorry; your lies insult me.
We will ship it asap.
Thank you.
Your name please.
Calista.
Ship it today, Calista. Asap is not your case. Almost one month!!! Ship it today. You said it`s in stock. I don`t fucking get it why da fuck you can`t send it. I`m am not going to let you guys off.
Thank you for placing an order with us.
I called the related people to ship your order today.c
I`m waiting for conformation and tracking number
A real conformation with a real tracking number, not this BS We would like to thank you for your recent order with us.
Your order has been shipped out and shipping date is 07/07.
The tracking number is 4205537892748927004800150300959512 and tracking site:http://www.17track.net/en/
ALL-IN-ONE PACKAGE TRACKING
http://www.17track.net International Registered/Parcel/EMS/Express tracking system lets you track postal shipments for over 120 countries and TNT, UPS, DHL, FEDEX, GLS, ARAMEX.
17track.net
HearBest has been one of the best online stores I have ever used. Such low prices and free shipping !! Their Service to responding and shipping and payment are great they get back to you very quickly. I would recommend them to everyone.
Ordered Elephone P7000 from Gearbest on 30th May in pre-sale which was supposed to end on 20th June…. since then they keep extending the pre-sale. Everytime I ask “when are you shipping”, I get a reply “please wait”.
On top of that they keep getting orders for more, without telling prospective Buyers that they may have to wait for 2-3 months or longer…. Buyers beware.
Finding real reviews for this site is difficult. While I will possibly order from GB in the future, It will only be for small items as the item quality and CS are very poor. They wish to get ONLY GOOD REVIEWS of their site. They only publish good reviews of their products.
I had an issue with a product and they were ignoring the support ticket until they sent me another ticket with “Please review our site favorably” request – which I could not given they did not respond to my original defective item ticket. Now I am getting the run-around on the return.
Not a good site,over a month now and still waiting. These people need to be reported and stop stealing people money.
I am extremely pleased with all the purchases made in Gearbest. The products bought today are of great quality, for this reason I keep buying from you guys. Not to mention the low prices and promotions made by Gearbest, no other site gives customers this kind of gift.
After months of trying to get my order or a refund this is how the handel their business. So you decide. My order was placed on March 11 2015
:04/07/2015 10:57:52 CST Thank you very much for your recent message.
We sincerely apologize for any inconvenience that may have been caused.
I have checked the stock availability and I’m extremely pleased to inform you that the item you have ordered is in stock now and will arrange to ship it.
We kindly ask that you wait for one or two days more before you receive the shipping information. You can see the shipping information when you log into our website and review your order or you can contact with us again and we will give you the delivery information along with the website where you can track the progress of the package.
Thank you for your patience and kind support.
Best Regards
Caitlyn
Me-Strange how the items are suddenly in stock when I inquired about my purchase. It has been 3 weeks with no updates or anything. Not sure if I would ever purchase anything else from you or recommend you to anyone else.
Them-Thank you very much for your contact.
We need to receive the item from our supplier,sometimes the stock will out of our control.
The delivery information of your order：
customers:Cxxxxxx Hxxxxxx, shipping address: xxxxxxxxxxxxx, city:xxxxx, state:TX, zip_code:xxxxxx, country:US, phone:512-xxx-xxxx
reference number: CN14283027882873, shipping method: China Post Unregistered, shipping date: April 07,2015 17:34:32 PM PST, estimated time: 10-25 business days
sku*quantity: 119570901 * 2
04/22/2015 09:36:29 CST I still have not recieved my orders, Please refund me my funds.
04/23/2015 05:28:09 CST Thank you very much for your contact.
We are extremely sorry that you have not received your order yet.
Although most orders sent with this service provider can arrive between 10 and 25 working days, some orders can be delivered up to 45-60 days after their dispatch . This is why we use 60 days to consider the package lost.
We shipped on April 07,2015.Therefore your delivery deadline will expire on June 07,2015.
Based on our policy we can offer compensation on that date .
Please free to contact us on that date if you haven’t received the package, we will offer you a compensation.
Thanks for your understanding and patience.Hope you will receive your package soon.
If any problem,please feel free to contact us anytime.
Best Regards,
Caitlyn
06/09/2015 03:58:32 CST Ok enough is enough, This order is now way over 60 days old and I demand reembursement NOW.
Here are the order numbers and the amounts.
WW1503190459185853 $34.76 and WW1503150557456790 for $12.44.
06/14/2015 05:54:41 CST
I am sorry for this unusual delay to reply you and we will make sure it does not happen again.
We apologize with this delay and sincerely regret you have not received your order.
Unfortunately it appears that your order has been lost on the way.
After reviewing your order, we found out you haven’t purchased any insurance during the check-out.
We will still do our best to help you.
Therefore here are the best solutions we can offer you:
1)Refund 50% of the product to your paypal account or credit card
The product value is USD $34.76 and $12.44,we can refund $17.38 and $6.22 back to you.
2) 70% refund to GB wallet
In that case we refund USD $24.33 and $8.7 on your wallet for further shopping on our store
3) Reship the order
We can reship the order.For this, please kindly send us 50%($23) of the order value so that we can arrange the shipment.
Please kindly let us know your decision.
Once again we apologize for any inconvenience caused.
We appreciate your understanding.
Best Regards
Vita
You Decide for yourself.
Horrible experience. They cannot give me a more definitive response to my questions,
Let me give you a run down of the timeline:
3/19 – Order Placed on Pre-order
3/28 – Funds removed from account
4/17 – Item still not arrived, inquiry sent
End April – Told item was not in stock, wait til early May
Early May – Told item was actually in stock, mistake made, wait 1 week
5/18 – Told QC check incomplete, told to wait more
5/20 – Told that the item will be shipped the following week
5/29 – Told to wait longer
5/31 – Told to wait longer, there is no stock til early June.
Keep note…to this date…I have WAITED 73 DAYS since Pre-Order, (57 days since the actual release of the item, April 4th). And they still have no answers for me. It’s been a heck of a back and fourth. And completely frustrating. Not to mention they still have my funds and are slow to refund.
To save …I wanna say 4 Dollars from somewhere else I could have purchased…not worth the hassle.
DO NOT! I warn you…DO NOT! Buy from this site…You may not ever get your item.
I found this site by accident and only later found out it is based in China. No where on the site does it indicate you are dealing with an international vendor. In my case, they use some mailing system that you can not track your order. After waiting 3 weeks, I contacted company and was told to “wait patiently up to 45 days and if order still not arrive, contact my local post office”. Low and behold, order arrived today, 26 days after placing my order. Woohoo. So if you want to be patient and wait up to 45 days or longer to get your order, this is the place for you.
I have read all of these reviews and I am furious over the way these customers have been treated. I purchased a watch for just $24.03 incl insurance. I ordered it on the 17th of May, they say it shipped on the 19th, however unable to track item. Get no response from their stupid tickets, cannot call them you get message to leave a ticket or message and they will get right back , unable to get on chat, you are told how many are in front of you and then when it gets down to about two you are disconnected! Is it possible that we can contact the F.C.C or a Dept of Internet Security and request based on their activities to have them banned from all contact with U.S.A. internet facilities. It sure would be a good thing to do! I’d gladly put my name on that list!
Made the mistake of ordering a phone from them recently. Days after receiving said phone the screen became distorted and heavily pixelated. I contacted them on instructions on how to return the faulty phone based on the mentioned issues. After countless messages on their ticketing system, I am still getting the most generic responses (time wasters). I have asked for instructions how to proceed numerous times. They gave 3 options, one of them being I could return the phone and they would replace however I would be responsible for return shipping. That in itself is unfair but I could suck it up. But now, half a dozen messages later, now they have repeated that same message and have tagged on that for me to get the phone returned, I will also need to pay $40 USD. What a freaking joke. I told them they can stick it and I will be contacting paypal. See what their next generic come back is.
Very poor service received recently. Purchased a phone from them and they made the mistake of not setting it up for international use. When I notified them of the situation, they offered me 30 USD (on a 250 device). Yes, I am serious.
Do not buy from these people.
Made two seperate orders, got shipping numbers claiming to be from Netherlands. NO trace of them online !. NOT amused and will not be using them again, paypal claim back next stop.
They are clueless.
I made the mistake of buying a phone from these people. After 6 months of problems, I tried to return the phone for warranty service. They tried to get me to take it to a local shop saying they would pay half the cost! I told them I wanted them to fix it! I shipped it to them per their instructions and got delivery confirmation. Gearbest claims they didn’t receive it.
Moral of the story? Buy from a local company where you can TAKE IT TO A PERSON! Gearbest will take your money and then ignore your warranty claim. What to they care? They’re in China! What are you going to do?
Its Horrible! I ordered two remote helicopters from them as a gift for my kids. They arrived within 18 and 20 days as two seperate shipments. Both helicopter cages where completely damaged and warped due to missing packaging protection or a secondary box. I filed two tickets , send all documentation in form from photos of unboxing these and the damages on the items..I asked for sending new items imideately but Customer service responded with an automatic mail and then nothing right after. No apologies or up dates on any actions they will take.
We tried their live chat and US numbers. No customer service available as stated on the website (24/7 customer service!) This is a Absolutely unprofessional service..Never again!
I went to order an item from their deals page… the posted coupon code did not discount correctly for the price named. Contacted GB in email and via question on the item- they pulled the item from their webpage! Afterwards, found the item for the same price at a competitors site- GB said they would price match, but only gave the same coupon as before- still $20 more than their “deal” they would not honor. Now I see they bait and switch frequently with other reviews. I have another order “in the mail” from them, have to wonder if it will ever arrive.
The worst company I have ever delt with….
This is a Bullshit Service…They seems to be fraud and its been over a month since i received my small product…the customer service person itself says that the shipping is rediculous and it takes atleast 2 months.to get product if you are lucky..beware of buying anything from this site..just check for the product in ebay and buy at a lesser cost and more reliable shipping service…Pls beware of this site..gearbest.com ..they are nowdays placing lot of ads and deceiving people..they should be stopped..Pls help in spreading about this service..they are cheating people in a large scale by self inducted good review in various posts.by the time people realize it, they would have brought at least 1 product..
I bought two tablets one of which has a problem charging. They’re asking me to send it back and pay shipping to send and take it back which is about $60 while the tablet cost me $48. otherwise they want me to pay 80% of the cost for a new one or if I have it serviced they will give me 25% of repair cost!! That’s ridiculous. The customer service people are unacceptable. On top of that they didn’t even publish my poor review on their site, that’s why all reviews are 5 star.