When it comes to China-based online shopping sites, those selling gadgets should be the biggest in terms of store quantity. Especially in Shenzhen, where the majority of electronic gadget factories are located, you can find online gadget shops doing international business everywhere and Gearbest.com is one of them.
Store background
Although Gearbest leaves an England-based office address on its official website for contact needs, its major operation centre as well as warehouse facilities should be positioned in Shenzhen. It is, in nature, a Chinese online international store serving global buyers. From the Norton Secured (powered by Verisign) identity verification page, I noticed that Gearbest.com belongs to SHENZHEN GLOBALEGROW E-COMMERCE CO LIMITED, a tested legitimate Chinese company owning a number of shopping sites.
Store credibility
I personally believe that Gearbest.com is a legit site after a thorough investigation into it. Here are my reasons:
1. It is backed by the powerful e-commerce company based in Shenzhen.
2. The shopping site is protected by Norton and users don’t have to worry about information leaking while using it.
3. It accepts safe payment methods such as Paypal or credit cards.
4. I have received a quality-made product from the online store. Click here to read my review of the novelty glasses offered by Gearbest.com.
Highlights of Gearbest
What Gearbest.com impresses me most is the refreshing style of its homepage. Being simple and neat, it looks so comfortable and every product showcased there looks amazingly cool. Just as how it advertizes itself, it is a store where we can buy all kinds of cool gear, including cell phones and accessories, tablet PCs and accessories, car electronics, audio and video, LED lights, lifestyle supplies, men’s clothing and more. A total of over 100 categories are carried by the store and it is a good place to find inspiration on how to lead a cool and fashionable life with lovely gadgets.
Like other popular gadget shops such as Banggood.com or Focalprice.com, Gearbest.com offers a competitive wholesale price for each product plus worldwide free shipping. Some gadgets there are available at as low as under $1.
One great attraction of Gearbest is its customer-friendly warranties and return and exchange policies. If you are not satisfied with the product purchased from the site, you can return it for a refund within 45 days of receiving the package. Also, you can send it back to the store for an exchange within 3 months of receipt. In addition, the store provides free repair and lifetime technical support.
The customer service provided by Gearbest.com is quite impressive, too. Besides 24/7 live chat service, you can reach its service staff through its USA helpline +1(899)-138-0318 for any pre-sales or after-sales issues. I always believe that a Chinese site needs courage and enough human resources to provide phone call service. As for the quality standards of its customer support, why not give it a try yourself?
Money-saving tip: do remember to search for valid Gearbest coupon codes before making payment for an order with the store.
Avoid to shop with gearbest !!!!!
I purchased an item on Feb 9th. Today is March 31st and I still not have my product.
Support told me that I get my money back if the item not arrive after 45 days. I asked for refund but now they dont want to refund me.
Is this a behavior of an international company who say he is one of the market leaders.
It looks like they collecting money from credit cards and if they have enough they will disappear.
Shame on them. I contact paypal and ask them to check the potential fraud.
Never again gearbeat.
fasttech is another china based co. that is very very slow delivery and most of their products are not in stock & they don’t answer your calls. they say that they are restocking my items for weeks at a time & finally after having to cancel my orders 3 times & use they money or credit they gave me on something else. after a month finally got the coils i ordered & the mod i ordered they still say restocking. i’ll never order here again!!! i’ll pay the little bit extra & only buy in the USA only from now on as i have in the past & never had an issue with any order! hope this helps people & thanks for all the other replies.
I wouldn’t deal with GearrBest if they were giving the products out for free. They are incompetent, unfair, unreliable cheats and thieves
Because I have a problem with the gearbest.com order I placed, I’m out searching for other’s experience. Wish I’d looked for info about gearbest.com before placing the order! No where on their site do they say that they are located in China and that items are sent from China. The customer service number they list is a NYC area code which is the only indication of a location but they are in China. That in and of itself should be a clue that it’s a bit shady. Their shipping times listed are six to fourteen days for US. That’s never going to happen China to the states with regular post so that is misleading. It seems as though they know that if they came right out and said on their site we are located in China and it will take a month or more to get something you order from us that they know they will loose business because even if the price is a few dollars less than eBay or Amazon waiting over a month for the item is rarely worth it. So they don’t say that they are in China and get a lot of negative customer experiences instead. It would be better if they were honest and said we are located in China and it will likely take over a month for your item to get to you.
Waited over 7 weeks for delivery. Package has still not arrived.
I was given either a fraudulent or invalid tracking number which proved useless. They ignored my requests for a correct tracking number.
Further contacts with customer support have resulted in nothing but generic form replies and no action.
I will be filing a fraud complaint against both GearBest and PayPal.
I ordered DJ-361 headphones from here in Mid January, its almost mid march and they still haven’t arrived, the 45 day mark has passed, I want my headphones. I could’ve gotten them off DealsMachine but Gearbest seemed like a good choice. I better get my headphones or I’m done with Gearbest and DealsMachine will have gained a new customer.
i ordered a smartwatch from gearbest and first when i paid for it, kit said ‘error, go back and check the shipping address.’ and when i did everything was correct. but at that moment i had to go out with my brother so i decided to just pay when i came back. the amazing thing is after 10-15 minutes later, i got an email from my bank stating that i paid 83 dollars for a smartwatch from gearbest, and i saw that 83 dollars was deducted from my account. so i was confused but decided to let it go. after 5 days or so i got an email saying that i had an order waiting to be paid from gearbest. i called my bank i was registered in and they said that i didnt get a refund and that i still had to pay inorder to get my package. what surprised me was that the 83 dollars was deducted email……. no longer was there even though i paid and i know i paid because i didnt use my credit card for a while so the amount was the same as after i paid!!!!!!!!!!!!i dont think i will be getting my order as im getting the impression that this site is fake.
I have been working as affiliate with the most of chinese wholesalers since 1995, and as for me gear best is one of the best company currently on the market, that for their prices, ultra competitive, and their shipments (very fast).
I’m sorry to hear that other people have had problems with GB, because till now with my custommers it was always all OK.
I purchased an item from this store through my credit card and have been waiting a month. Eventually i logged into my account to see what happened and they’re asking me for a scan of my personal ID and my credit card?? Who asks for that and why? I told them i am not comfortable scanning my ID and credit card for them and that they shouldn’t have charged my credit card if they were not going to ship out the item i purchased. Im really disappointed this seems to be a fraudulent site.
I ordered a rather expensive item that did not ship for 1 week. A week later tracking says “alert” I contacted them via online chat the agent told me I had an incorrect tracking number and he gave a new tracking number, when I tracked it this package was going to france not the US where I live! When I told him this and asked why he was lying he replied “no” and ended the chat. I have since opened 3 tickets and they ignore my concern with the lying agent, blame customs and close the ticket. DO NOT BUY HERE! Customer service is the worst
People should know that GearBest is a fraudulent company based in China with any order taking over a month to get to you (in US). On top of that, the tablet I received was USED and BROKEN–no wi-fi service. Wanted me to pay $25 to return a $60 product for a refund. What utterly criminal and deceitful behavior. Shame on you!
“On 12/2/14 I had placed the order and asked if I needed to upgrade shipping to get the package before 12/24/14. Their site says 14days business days from processing and ship date.
2.On 12/3/14 the replied stating that it is in stock and is ready for shipping. They did not reply to the question of if it will get to me in time.
3. On 12/3/14 I replied to them again and asked the same question and asked do I need to change shipping methods to get the package by 12/24/14
4. On 12/12/14 (9 days later) they send me a message stating that the package has finally shipped.
5. On 12/24/14 I sent them a message and said that their package must be lost and their tracking system does not work very well and that I would like to cancel the order.
6. On 12/25/14 They just suggested that I check the post office.
7. On 1/2/15 The package has still not been received. package finally showed up on 1/7/2015.
I will never shop overseas again Expect over a months wait if not longer!
You might save a few bucks with GearBest, but if you expect to receive your order in a reasonable time-frame, or you prefer some minimum level of customer service, you’re wasting your time!
I placed an order on January 1 and paid with PayPal. On January 6, my order status was still showing as “Processing.” I tried several times to call their “24/7 Super Support Center,” but they didn’t answer their phone. After 25-30 minutes, a “Live Chat” rep (Larry) finally came online. After chatting back and forth for a while, he admitted that it could take 7-25 more business days for me to receive my order.
I requested that GearBest cancel my order and give me a full refund ASAP. Larry agreed. I’ll have to wait and see what happens next.
Very disappointing transaction!
Guys This Is The Worst Site ever made for online shopping as i think.
At least i had the worst shopping experience with it .
Its Been 25 days and i have still not received my order .
First They Don’t Reply To Tickets
And If They Do They Have Just One Thing “Keep Patience”
They Offer GB Points For Your Wait ( As i come to know by my experience and other reviews) but guys its waste coz what will you do of them if you dont receive your orders
You Will Just Be Giving Them More Of Your Money To Steal
So I Came To Warn And Share My Experience
Whatever The Case Maybe However Cheap You Find The Product on this website just dont shop from it
Safe Shopping
Ayush Mittal
Order No.: WW1412042328347526
I placed an order with Gear-best since 10th December and made payment through PayPal. Even though PayPal is a secured payment site, they still ask that I send proof of my id and card details to prove I am the true owner of the payment before they will ship my goods. I refused at first but eventually sent this info. They have been promising to ship my goods since, spending time on their online chatting site, because no one would answer their phones, which I also found to be fruitless. I raised a claim with PayPal, and now they’re threatening not to ship goods till I remove the claim. I will not because it’s my only chance I have of getting my money back. They are not reliable and cannot be trusted. I question how authentic they are. Customer service extremely poor.
They canceled over 2000 orders due to an error on their end while having an 85% off sale they decided not to honor that sale canceled all the orders and returned the money without an explanation neadless to say i will never shop there again nor will i recomend it ti anyone
I am in the US. I placed my first (and last) order and selected the slowest shipping option as I regularly do with Amazon. I did not realize that this meant that the order would be “mailed” from China. After waiting a month, I submitted a trouble ticket. They promptly informed me that no action would be taken until 45 days had passed. After 45 days, I still had not received my order and added to my ticket. I am now waiting for a refund.
“The worst shopping experience I had.
1)Took almost 1 month to ship to USA. Their web page said about 10-12 days to USA.
2) The phone arrived was dead, never charging or powering up. I tried various adapters, cables. Now I have to pay international shipping rate to mail back in order to get refund. I am not sure they will honor.
3) The comments on their site are too good to be true. The products they shipped not confirming the reviews. Am I the only person getting the default product?
4)Their custom support is not responsive. You have to call to get response.
5) will update on the refund.
Advice, save your trouble and headache and buy on Amazon.”
You are saying that Gear Best is a Chinese Company Then why when I am wanting to know where an order is They say that it is shipped from Warehouse in Netherlands That is all I can get out of the as I am waiting for an item that was ordered beginning of August They say online that from time of order to approved payment recieved & shipped & recieved by customer is Suppossed to be 25 days I keep emailing them (because they’re tracking page does not work ) & they keep telling ” wait 3 day order shipped from Netherlands ” so do you know a better way to contact these people & get a real answer?
DO NOT buy from Gearbest. I just experienced the worst online shopping ever. I bought a few things, two cheap watches arrived after a month, then a smashed camera which was poorly packaged…I was asked for another $5 for them to reship….then 40 days after ordering, I was told the phone I bought was out of stock….Still waiting for refund…They wait a long time to communicate to make the transaction outside of the 45 days Paypal dispute limitations.