When Alibaba Group decided to launch its new global wholesale platform AliExpress.com, many e-commerce experts in China shed doubts on the big move Alibaba was going to take. However, since AliExpress made its official debut in April 2010, all doubts have gradually gone. Today, as a giant in the arena of small wholesale business, AliExpress speaks another huge success of Alibaba.
AliExpress.com & Alibaba.com
Over the past decade since its inception in 1999, Alibaba.com has established an unbeatably big name on the global market of wholesale trade and almost all merchants know well about Alibaba.com. Comparatively, AliExpress.com may be still a little bit strange to some businesses. If you are looking for orders in small quantities with fast shipment and secure protection, you are encouraged to learn more about AliExpress, right from here.
As the brand name indicates, AliExpress is composed of “Ali + Express”. Yes, from the very beginning, AliExpress is intended to be Alibaba’s express channel for wholesale transactions. We know, Alibaba.com charges membership fees on suppliers and mainly provides information service between sellers and buyers. Different from Alibaba.com, AliExpress.com does not charge any fees on registered members (either suppliers or buyers) and inspects the whole transaction process between the two transaction parties. It’s a wholesale platform targeting small and medium-sized suppliers and buyers. There minimum orders as low as 1 item are accepted and express delivery, in some cases, fast and free shipping is offered. In addition, a vast array of item categories can be found on AliExpress—it truly is a one-stop-shop for small wholesale orders.
AliExpress Escrow
AliExpress uses the Escrow service to provide complete protection on each transaction. Under the protection, buyers don’t need to worry that what they order will never arrive or what they purchase is not as described. Let’s make it simple enough: AliExpress only releases payment to the seller when the buyer is happy with the order received. Learn more about AliExpress Escrow >>
AliExpress Credibility
On the internet, we may occasionally find a few unhappy customers complaining about “AliExpress scam”. Just think about what a successful image Alibaba has built in the world, you would instantly realize that a reputed international company like Alibaba can’t in any possible rip its customers off. Some buyers may have some unpleasant experience with some individual sellers and fail to resort to AliExpress for a solution. That’s how most “AliExpress scam” complaints come out.
Here we would remind you that though AliExpress conducts a very strict policy to verify each supplier before authorizing their membership qualifications, not all suppliers are in practice qualified enough and some of them may be even dishonest. To avoid being scammed by such suppliers, you need to check the credibility of the supplier who offers items that interest you, in terms of feedback scores and ratings, supplier level and other details listed on the product detail page. If by any chance you are unhappy with the transaction, do remember to ask AliExpress for help in time.
AliExpress Shipping
On each product detail page, you can find all the shipping carriers available for the item under the “Shipping & Packing” tab. Each shipping company is listed there with detailed information including shipping cost, discount and delivery time. AliExpress provides a variety of shipping companies for buyers to choose from based on their preferences. For express delivery, the China wholesale platform offers EMS (China Post), UPS, DHL, FedEx, TNT, SF and more; for postal service, Air Mail (China Post) is available. However, not all these shipping methods are available on all items. It may also depend on whether the seller uses them to ship out orders. So just check the “Shipping & Packing” section as mentioned earlier.
AliExpress Payment
Currently, AliExpress accepts PayPal, Moneybookers, Visa, MasterCard and bank transfer. Some select debit cards are also accepted, including Maestro, Solo, Carte Bleue, PostePay, CartaSi, 4B and Euro6000. Meanwhile, AliExpress is adding more payment options. For details, click here >>
AliExpress Coupons
Discounts and special offers are frequently launched on AliExpress.com, but coupons are rarely issued to all buyers, though from time to time AliExpress may send some coupons to its select customers. On the homepage of AliExpress.com, you can see a “Promotional Products” page and an “All Promotions” page, where items on sale are all showcased there. To get the latest AliExpress coupons, you can see our updates on our AliExpress & Coupons page.
As a conclusion, I should say, I myself have full confidence in AliExpress and believe it is the best China wholesale platform for small and medium-size transactions. By using AliExpress, buyers can enjoy secure and pleasant shopping with minimum costs and get quality items. Isn’t it exactly what most buyers are seeking for?
You can get extra savings on top for Ali express!!!
I found this site it’s called JustSaveOnline.com and you get additional cash back on top of whatever Total you buy!!! There’s thousands of additional stores on it too. Just click on how to use and save for FREE!
Do not be fooled about the relatively cheap prices you see at Aliexpress compared to Ebay, Amazon, and other online retail shops. I bought some supplies from two stores in Aliexpress while my regular suppliers in Ebay and Amazon were unable to provide the items/stocks I needed.
Here are the details to sum up my bad experience from Aliexpress;
>The first purchase – Seller will earn your trust and even offered the goods at a discounted price. I thought this would be a good new supplier as the prices were cheap. So, I made two more purchases (which were actually just 3 days apart) after receiving the first goods.
>The second purchase – The goods I’ve received were incomplete. They offered to send me the missing items but talk about waiting for another month and going through the long lines at our local post office again, and paying another postage fee just to claim that missing item. Really a hassle.
>The third purchase – The good/items they sent me were not only incomplete but totally the wrong items. I’ve messaged the store several times but they wouldn’t reply. After a few days, the store closed.
>I’ve filed a complaint via their so called “dispute’ facility. I’ve uploaded pictures and composed a detailed yet short description why I’m requesting for a partial refund.
Yes, just partial not a total refund because a total refund would be impossible (BTW, they would only allow a few number of characters for you to explain). After a long wait, I received a message that my dispute was “invalid”. I won’t be getting ANY refund.
I’m disappointed with the dishonest stores at Ali, but Aliexpress itself (with its dispute funtion) is just pure evil the way they allow or condone such stores to operate.
One last thing. Buying from a “top-rated” or stores with 4 or five stars rating is not a guarantee as one of the commenters here have pointed out. One store from which I purchased is a top-rated store. Also, this review is not about receiving a shitty product. It’s about NOT receiving the items that I’ve paid for.
and read the fuckin reviews, if there is no rated star coz nobody bought it… do not fuckin try it… it will be scam… are people rly needed to get told of stuff like this omg?
how u people get successfull to work in your pants….
horde of failbobs what the fuck, ordered so much stuff from ali to austria, 2 phones, some android tv boxes, some pants, stuff for the bike, everything worked like a charm if ur not a jerk…. of course they dont fuckin care, they sell shit for like 2$ which is at our stores for like 50$ so dont blame them to not take care of a repair that is 2$ worth…. buy another one and be happy of our throw away community… it is how it is… dont expect too much … *eyeroll*
Scammers. For 3 purchased items – two are dammaged, one was old and used and selled as new. The Customer service can’t help, the sellers not answered for mails. The sellers companies are scammers (for example Shop2788206 Store) and aliexpress not blocked him. They cooperate – that I am sure, that aliexpress is scammer too.
One word for Aliexpress – Don’t.
It was an iffy situation until about six months ago. since the probability of receiving, getting what you ordered, getting fake goods or a whole series of other excuses is about 100%
Re : 42. Joe
Same here, they disabled my account and not informed me. I go to those online chat, those agents told me that they would get it resolved but none and terminated my account.
The email : ↓
Hi Sir/Madam,
Thank you for contacting AliExpress.
This is a follow-up email in regards to your disabled account that I sent out to our support.
We regret to inform you that your AliExpress account has been terminated because you have continued to violate the Buyer Protection Program rules.
Some of the reasons why your account has been terminated may include:
· Claiming that an item is ‘not as described’ when the item condition is consistent with the description in the listing.
· Claiming an item hasn’t been received when it has arrived.
· Opening a case when you have already received a refund from the seller or reimbursement from your payment provider.
· Opening a case against a seller to retaliate following previous disputes.
· Threatening to open a case against a seller in order to get a discount or additional goods and services, when the item arrived in the described condition.
· A pattern of excessively opening Buyer Protection cases.
To learn more visit: Rules about Abusing the Buyer Protection Program (http://activities.aliexpress.com/adcms/help-aliexpress-com/rules_about_abusing_bp.php)
You don’t have to worry, you can still manage your orders through this link:http://trade.aliexpress.com/order_list.htm
If you have any further question, please visit our Help Center at http://www.aliexpress.com/help/newContactUs.htm
Respectfully,
Anna
AliExpress Customer Service Team
http://www.aliexpress.com
COMPLETELY SCAM, UNACCEPTABLE, CHEATING MY MONEY.
Never go to Aliexpress, completely scam!
As the items are not as description or lost, then you complain to Aliexpress, they will block your account. You will be unable to open a claim. Waiting for over 60 days, all the items are likely will not be arrived and as you report the items for not arrived, they will blame the buyer not the seller.The 100% refund policy and buyer protection is fake. They spoiled those replica sellers and inferior/defect items sold on their website.
Their should be a minus on the stars, I order items from AliExpress and I got some, but did not get other items after I placing a complaint and waiting over two 2 month
there resolution is a scam, now I know how the owner is a billionaire he is scamming us from our money.
Below is their resolution blocking my account and basically saying I am lying.
We have noticed irregular activities being carried out by your account which violate the AliExpress Buyer Protection Program rules.
Accordingly, we regret to inform you that we have terminated your account. You will still be able to access your account and ongoing order will stay remain, however the buying, dispute, feedback privileges has been taken out.
So basically thanks for your money, and good by. I feel like an idiot for trusting AliExpress
This site sells fake copies of copyrighted designs. Do not buy!!!!
I bought a hoodie for my son from AliExpress. It ran at least 2 sizes small. They not only refused a refund/partial refund but wouldn’t exchange even if I paid shipping. Is this even legal. Never heard of anyone refusing an exchange. Customer Service kept telling me how much I will enjoy the product in very broken English. Stephen said “I believe your girl will be nice looking when she wear it. because I also buy one, and I was a girl too.” WHAT???
Never heard of anything like this company. Will NEVER do business with them again.
I was trying to send a gift to a friend of mine in Ukraine from Texas. If you have never tried this, you will find it is very hard to accomplish. AliExpress has reviews that says you can pay them and they will get it delivered. I spend the time with my friends and put in several orders. My bank called me to verify payment and I agreed. We waited several days with it getting closer to the holidays. Finally I received an email that said they had canceled all of my purchases. “We are sorry to inform you that we have to cancel your order for security reasons. To make sure your transaction is secure, please provide us with documentation by clicking My Appeal for further verification.”
After reading the documentation they were requesting … My drivers license, Social Security Card, and Pasport. Next they wanted all one Bank statement?
Who does this? I don’t even provide this to the American government. Amazon and eBay do not even request this to sell or buy?
I tried to question this issue. They have no phone number to call. The one email address I have found is for buyers questioning sellers on their site. Not questioning AliExpress bad behavior.
I tried chat and was told that I did not have a choice. I hate to tell them that I always have a choice. I have chosen to let the world know about their scam of a website and will buy my products from reputable websites.
Buyers beware! SCAM SITE!!!!!!
Their website is complete crap. I can not log on. I received a low cost part broken in the mail.
They do not tell me who the seller is.
They want you to sign on to launch a dispute
When I try to set up an account the website says I can’t because I have an account.
Site sends you a link to reset your password that does not work.
They appear to have no email, phone or other way to resolve this problem.
I buy online a lot. After seeing that AliExpress promoted international shipping – I ordered about 30 items in August 2016 to be delivered to me in Berlin, Germany. Only 3 arrived. I was told to wait long after delivery times posted came / went – giving the missing items until December to show up. In December, I complained and started asking for refunds – with proof in the tracking showing the items never were even allowed in Germany and were returned to the sellers. So does AliExpress return the money for the all items I never received? No. Instead, they terminated my account so that I could no longer even be able to make a claim for refunds. They sited a policy that said nothing specifically other than accounts can be terminated on their whim / will – and I did nothing but ask for refunds for items never received – which was backed up by the tracking info on the site itself. AliExpress may not have customs issues elsewhere – but it certainly should never falsely claim they can ship to (thus sell to) German buyers. I have never experienced such a scam website before. Never buy from AliExpress – they are a scam. I will now be taking this situation to my credit card company. I will also be writing posts about my experience in as many places as I can this weekend to try to help other avoid losing their money like I did. This is the first time I ever bought anything that was not delivered – let alone approx 27 items that were not delivered.
In short: AliExpress is Total Scam Site That Steals Buyers Money For Products Not Delivered… AVOID, AVOID, AVOID!!!
This is like a scam site, some sellers don’t provide any repair warranty and Aliexpress doesn’t care at all.
I bought a phone to GoTop Smartphone and they don’t want to repair it because it’s already used.
aliexpress demanded that I validate my mastercard by giving them my social security number and a copy of my drivers license. since that’s a recipe for identity theft, I have completely dropped them. I will never buy there again. Also: Practically all the products I got from them are either defective or very low quality. Stay away from them.
they stool my money and insulted me and they protect the seller who cheated me. customer service is so rude and they never give any solution and there is no method to contact any higher management. NEVER BUY FROM ALIEXPRESS
Aliexpress is the most enticing market due to variety and price abatement. Unfortunately, the trading platform (Aliexpress) is rather seller oriented and biased. Their products are as described and the arrival of the merchandise may tally or take a bit longer than the expected date of arrival. ” No refund” if it is the latter case, as described in their buyers protection, but wait.
The issue arises when a defective commodity is despatched by the seller, if no solution can be achieved from the vendor, taking the issue to the dispute team is a gamble on this platform. They require evidence for any issue that arise from the buyer. The evidence is either pictures or video recordings. The latter is often prefered by the team ( Dispute centre aliexpress). The evidence require instruments, eg (battery capacitor measurement). Usually, these instruments are available at the sellers country, buyers country or their vicinity may not have these instruments. if at all, you manage to procure the same and record the evidence, the next step is to submit to their platform. If internet connections are erratic, 7 hours of continuous wait is required merely to upload, once the upload is complete you are taken to the login page and the video is removed. The entire process has to be reiterated and failure ensues. Frankly, the video can never be uploaded on their platform.
If you complain further, about their system, they close the case in favour of the seller. I do believe, if by sheer chance, was able to upload the recording(Evidence) on their platform, they would have ruled the verdict in favour of the seller. Their buyers protection is a farce
I believe buying on Aliexpress is a sheer gamble. If the product turns to your liking then all is well, if on the contrary, the refund is a distant dream, to be precise the money is lost. They do not offer the customer to return the product to the seller and refund but merely reward the seller with the money for the defective goods.
This is about a seller called Coolcept…. All the checks I did on him said he was legit and I even bought a sample pair of shoes first just in case the quality was poor. The sample shoes were lovely and I went ahead and purchased 50 pairs of shoes for my small business . The shoes arrived all squashed in one box and 29 pairs were damaged . Burn marks, dirty, glue over them, jagged and torn inner soles, heels not put on correctly and the list goes on. A lot of email ping pong with an offer to refund 10%. Blaming staff for the quality of the shoes. He wanted me to get shoes fixed and he would pay half, or sell as damaged and he would pay half the difference . I would never sell defective, poor quality shoes to my customers. Thats just not right.
The offer should have been a full refund plus apology, as he sent the shoes knowing they were faulty. Once again after many emails an offer to refund if I send the shoes back at my cost.
Since I live in Australia, the cost of the sending the shoes is so expensive its not worth it as I will still be out of pocket .. If you do send the shoes back, you only have 9 days for the seller to receive them, which is total crap as when you buy the item, the seller has up to 60 days for you to receive them. This is just another example of how they want to rip the buyer off. The seller banks on the customer not sending the shoes back and he gets paid and you end up with crappy shoes that you can’t wear or sell. Aliexpress is all for the seller and their buyer protection is crap. Aliexpress will always favour the seller… Don’t buy from Coolcept. If you do, be prepared to lose your money. There is always one bad apple in a barrel and this company is it.
Bridal Dress 2016
store No: Store No.1684376
http://www.aliexpress.com/store/1684376?spm=2114.30010308.3.149.IhJlPz
DO NOT BUY FROM THIS SELLER, THEY ARE A FRAUD… BIG FRAUD!!!
I SPENT $157 ON A DRESS AND THEY SENT ME TOTALLY INFERIOR STUFF AND REFUSE TO REFUND MY MONEY… SAVE YOUR MONEY AND SHOP SOMEWHERE ELSE