When Alibaba Group decided to launch its new global wholesale platform AliExpress.com, many e-commerce experts in China shed doubts on the big move Alibaba was going to take. However, since AliExpress made its official debut in April 2010, all doubts have gradually gone. Today, as a giant in the arena of small wholesale business, AliExpress speaks another huge success of Alibaba.
AliExpress.com & Alibaba.com
Over the past decade since its inception in 1999, Alibaba.com has established an unbeatably big name on the global market of wholesale trade and almost all merchants know well about Alibaba.com. Comparatively, AliExpress.com may be still a little bit strange to some businesses. If you are looking for orders in small quantities with fast shipment and secure protection, you are encouraged to learn more about AliExpress, right from here.
As the brand name indicates, AliExpress is composed of “Ali + Express”. Yes, from the very beginning, AliExpress is intended to be Alibaba’s express channel for wholesale transactions. We know, Alibaba.com charges membership fees on suppliers and mainly provides information service between sellers and buyers. Different from Alibaba.com, AliExpress.com does not charge any fees on registered members (either suppliers or buyers) and inspects the whole transaction process between the two transaction parties. It’s a wholesale platform targeting small and medium-sized suppliers and buyers. There minimum orders as low as 1 item are accepted and express delivery, in some cases, fast and free shipping is offered. In addition, a vast array of item categories can be found on AliExpress—it truly is a one-stop-shop for small wholesale orders.
AliExpress Escrow
AliExpress uses the Escrow service to provide complete protection on each transaction. Under the protection, buyers don’t need to worry that what they order will never arrive or what they purchase is not as described. Let’s make it simple enough: AliExpress only releases payment to the seller when the buyer is happy with the order received. Learn more about AliExpress Escrow >>
AliExpress Credibility
On the internet, we may occasionally find a few unhappy customers complaining about “AliExpress scam”. Just think about what a successful image Alibaba has built in the world, you would instantly realize that a reputed international company like Alibaba can’t in any possible rip its customers off. Some buyers may have some unpleasant experience with some individual sellers and fail to resort to AliExpress for a solution. That’s how most “AliExpress scam” complaints come out.
Here we would remind you that though AliExpress conducts a very strict policy to verify each supplier before authorizing their membership qualifications, not all suppliers are in practice qualified enough and some of them may be even dishonest. To avoid being scammed by such suppliers, you need to check the credibility of the supplier who offers items that interest you, in terms of feedback scores and ratings, supplier level and other details listed on the product detail page. If by any chance you are unhappy with the transaction, do remember to ask AliExpress for help in time.
AliExpress Shipping
On each product detail page, you can find all the shipping carriers available for the item under the “Shipping & Packing” tab. Each shipping company is listed there with detailed information including shipping cost, discount and delivery time. AliExpress provides a variety of shipping companies for buyers to choose from based on their preferences. For express delivery, the China wholesale platform offers EMS (China Post), UPS, DHL, FedEx, TNT, SF and more; for postal service, Air Mail (China Post) is available. However, not all these shipping methods are available on all items. It may also depend on whether the seller uses them to ship out orders. So just check the “Shipping & Packing” section as mentioned earlier.
AliExpress Payment
Currently, AliExpress accepts PayPal, Moneybookers, Visa, MasterCard and bank transfer. Some select debit cards are also accepted, including Maestro, Solo, Carte Bleue, PostePay, CartaSi, 4B and Euro6000. Meanwhile, AliExpress is adding more payment options. For details, click here >>
AliExpress Coupons
Discounts and special offers are frequently launched on AliExpress.com, but coupons are rarely issued to all buyers, though from time to time AliExpress may send some coupons to its select customers. On the homepage of AliExpress.com, you can see a “Promotional Products” page and an “All Promotions” page, where items on sale are all showcased there. To get the latest AliExpress coupons, you can see our updates on our AliExpress & Coupons page.
As a conclusion, I should say, I myself have full confidence in AliExpress and believe it is the best China wholesale platform for small and medium-size transactions. By using AliExpress, buyers can enjoy secure and pleasant shopping with minimum costs and get quality items. Isn’t it exactly what most buyers are seeking for?
I have had a few very bad experiences with aliexpress. My advice is never buy from this website. They are a scam and we should be able to go to someone in our counrty who can stop these people from doing the wrong thing. Way too many people are getting ripped off.
I purchased some items from a supplier, it was listed as free shipping. When it came there was a 23 dollars charge and the intitial order total was 35 dollars. So I put in a dispute with the supplier, The supplier told me the free shipping was from Aliexpress so it had to be handled through them. i put in a dispute, it took over a month for them to get back to me. At that point they told me it was a charge for duty. I checked when i signed for the parcel and paid, and the delivery person as well as the person i checked with at Canada Post told me it was a forwarded charge from the Sender. Aliepxress then told me that they would give me a coupon to offset my loses. They never gave it to me, And the customer service people i talked to 5 times told me the same story every time, “we are so sorry, don’t worry it will be fixed , someone will be in touch in 2 to 3 days” Never heard back and can’t talk to a supervisor. So I say stay away, use Ebay where you have recourse.
I bought O2 Lambda sensors for my Mazda 6 from Aliexpress. The sensors did not work properly so I complained after a while Aliexpress closed the dispute and I lost my money. I have since bought OEM sensors and my car is fixed. Don’t buy from Alibaba or ALiexpress you will be dissapointed. If it sounds to good to be true it probably isn’t true. Cheap nasty and no come backs was my experience, I will stick with Ebay and Amazon rather.
I purchased a bag from alliexpress well what a mistake. It never arrived do seller agreed to refund money. Once I agreed he refused to pay. I spoke to alliexpress supposedly online chat but reAlly no help. I went to give seller feedback which obviously was negative. Surprise surprise there were problems uploading it. Spoke again to online help to help solve so I could at least write feedback to warn future buyers . They promised to help but never heard from alliexpress again. So all I can say only spend on this site if you are willing to loose your money
I have purchased many things from Aliexpress. Some were just ok. others were poor quality and when you dispute your case they do not offer a resolution. They just close the dispute and obviously pretend like you never opened a dispute in the first place. One seller in particular store OXO v…johnny gu is a SCAMMER from the moment you order. My order from her was torn apart and raveled and they acted like it was my fault. I even sent in pictures of the defective merchandise. Then they tell me they will add my name to “blacklist” with other sellers. DO NOT BUY FROM OXO v and the team of johnny gu.
Horrible experience when I actually received a defective orange pi computer. Don’t waste your time trying to file a dispute. Both the retailer and Aliexpress.com will ask you to record and submit a video based on their respective requirements. Eventually, the same results: Reject.
They don’t care about your negative ratings, reviews or complaints, simply because they can choose not to publish them on their own website. That’s why they refuse to take any responsibilities, but your $$$. What a joke!
In the first, they will give you refund for smaller item in order to make you trust them and order more items. Once you order over $20. Then they will treat you like you are in China.
In here, I will tell you how you can get a full refund and what they are most afraid of.
“I ordered a yellow bag. But it came with dirty lines, green stained, tear off handles, many scratches, deep lines etc. Even the seller wrote back that there is problem with the bag after the seller saw the evidences. But this evil seller demand to return the garbage bag back to China with my own expense. Therefore, I filed a dispute. during the dispute, the aliexpress management team gave me a judgement for full refund without return the bag. I told them, i can return the bag if the seller send me return postage. Then the evil seller posted blue bag photos and wrote back to me, “why did you bought it even after you saw the pictures” So i wrote back “Why did you post blue bag photos while I bought a Yellow bag?” Then the stupid aliexpress management team took the evil seller’s hand up high by changing their OWN judgement. Come one who changed their own reviews? The only reason the aliexpress do this because the seller is Chinese. I even wrote back to Aliexpress, “once you sell goods in the US, you must follow the US consumer law” But Aliexpress did not care. Therefore, I am telling all US buyer, if you need to file a dispute. Step 1. Just post photos as evidences and write your complains to Aliexpress dispute first. Step 2. You must file a dispute from your credit card company who are more fair and knows US consumer law. The reason you need to file a dispute to your credit card company is even main Aliexpress is located in China, they have their US company filed as an Aliexpress corporation. Therefore, US aliexpress cannot act like bully. So If you are US buyer, have your own protection by filing the issue to your credit card company. ALiexpress really hate when customer file a dispute directly to customer’s credit card company. Then Aliexpress will frozen your dispute directly to credit card company. However, Once they did like frozen dispute will result money back to your credit card statement right away by your credit card company. I use Chase. They are being fair and gave me the credit right away. Aliexpress is doing there business like US buyers are in China. so they use Chinese ruling for defective item has to be returned by buyer’s expense even if the sell sent you a defective item and the seller and aliexpress will force you take the partial refund by saying that there are still values. Still values!! that is their excuse for partial refund. As a concussion, You have to know your protection from your own credit card company. So follow my step and do not need to spent 30 days of unnecessary process of getting unfair judgement. They are the company who even change their OWN Judgement.
They have been prove that they are not trustable. I asked them WHY did you changed own judgement ?
They did not answer me back. I asked them why did you took the blue bag photos even if you do know that I bought a Yellow bag?
Why the innocent buyer has to pay more for the return shipping? they did not write back to me.
I wish I can post their original judgement after their saw numbers of evidence pictures.
Alos you cannot directly contact them!! Their excuse is they do not want their employee contact to buyer. It means they do not want to hear from the buyer!!!
Terrible experience when I actually got a defective product. Try to file a dispute, from my experience your just wasting your time. Bought a kindle replacement screen where the connector on the ribbon cable kept coming out of circuit board. Sent them the requested photos to no avail. Just got canned responses from the seller. I had done all the thing they suggested , which did not work. Was in dispute for weeks and weeks. Finally got response I didn’t send enough “evidence”. Boy some “buyer protection” they advertise. Never again will I buy a product fro AliExpress, guess I was just lucky on the other 9 items . System itself is very cumbersome and many of links don’t work.
Their Alipay system is ultra protected , and until know i was not able to pay anything with my Visa
card, it worked only one time with my e.cartebleue(visa).when you want to pay 50% chances that the system is”too busy”…try again!
I DO nOT WANT TO WASTE 5 DAYS TO PAY THROUGH W.U.tHIS IS GARBAGE!
I have purchased recently from the Aliexpress vendor called “Best Partner Mall” a small tube preamp, which regrettably arrived incomplete, without the mains transformer, despite the seller’s product description stating the transformer will be included. Without one, the items is useless, and these transformers are not readily procurable where I reside.
I have tried to resolve the matter with the seller, but received only rudeness and insolence, he hasn’t even expressed any will to make things good by any means.
The Aliexpress’ dispute process is a joke – after ten days since |I have filed the claim I still have not heard from them, and when I try to contact Aliexpress, all I get is a robot writing back predefined, token sentences.
My piece of advice for the others – AVOID THIS PLAGUE AND DO NOT TOUCH ALIEXPRESS EVEN WITH AN END OF A 10′ POLE.
Few months ago I ordered and paid for a set of car seat covers. They never arrived. I was given the option of ordering the car seat covers again or getting my money back. I unfortunately ordered them again. To cut a long story short now after a few months I neither have the covers nor my money. High-tech highway robbery is the name of their game.
PLEASE STAY AWAY FROM THE ALIEXPRESS CHINESE FRAUDSTERS. THEY OWE ME REFUND AND KEEP IGNORING MY EMAILS AND CONTACTS.
FACTS:
* Purchased from Aliexpress seller: ‘Cnimperssion’ (Cnimperssion W)
* Item purchased : Virtual Screen Video Glasses
* Purchased on: 28/Jan/2015
* Cost: $108.88 USD ($140 AUD)
* Item arrived on: 26/Feb/2015
* Item found to be faulty: defective LCD screen
* On 28/Feb/2015 ‘Cnimperssion W’ indicated to return item for refund
* Item posted back to seller on 2/Mar/2015 (scan of tracking receipt sent to seller)
* Refund was never forth-coming from seller, dispute opened with Aliexpress on 15/Mar/2015
* documentation provided to Aliexpress (bank record of purchase, postage receipt)
* On 17/Apr/2015 Aliexpress closed the dispute and DID NOT RETURN MY MONEY / NOR SEND REPLACEMENT ITEM
* Seller location: China, Guangdong
* Order Number: 65604502599684
So if you buy anything from Aliexpress, just be aware you have no protection from the Aliexpress parent company, and there are unscrupulous sellers on the site.
AliExpress is really the greatest cheating website on earth, all due to the allowance of fraudulent online shops.
And… the order number which is ‘out of stock’, in fact not existing, remain published in AliExpress, even if I did mention this to be fraudulent advertising.
We are cured and will no longer trust AliExpress, nor any of your advertisers, because it is FRAUDE OF THE PUREST CLASS!
Due to your fraudulent web pages I loose not only the banking transfer to the AliExpress account, fees USD 40.- but also a USD 15.- fee charged by AliPay to refund and not primarily listed on their website.
It seems he AliExpress founder Jack Ma became one of the richest persons of China… as I experience by corruption!
Be sure this will not be without reply… a fierce reply is what AliExpress and their fraudulent Chinese bunch of sellers and AliPay deserve!
Fraud of the purest class!
Three days ago I did file a complaint referring a Seller and his online store… until today no correct solution.
I did buy the article mentioned, to hear after payment that it is out of stock, meanwhile is advertised a stock of 999 pieces… none were available
Correctly I did send payment with a high banking fee, the latter one seems not to be guaranteed by your Money Back Guarantee, but despite several complaints filed at the AliExpress help line, the item is still advertised and alive on their website.
This way AliExpress is co-operating with fraudulent sellers, due to lack of correct organization buyers become financial losers.
Also I did file a complaint with no response from AliExpress.
I did try to solve the problem with the seller, offered was to change my order for another item for sale, also advertised with stock of 999 pieces, also this in not true!
I did mention this seriously but both items are still advertised and there is no stock at all!
How can you tell AliExpress “We want you to shop with confidence. That’s why we provide guarantees that ensure you’ll receive your item on time and as described.”
– Confirmed is that the item is not shipped, despite the seller provides a fake tracking number
– Items remain advertised, knowing AliExpress they are out of stock and as a result luring more buyers into the tentacles of a fraudulent seller.
Scammer & Fraudulent Seller
Store name: Worldwide Trade Limited Store No.931882
Websites: http://www.aliexpress.com/store/931882
Aliexpress.com (Order Number: 65436525269739)
Case Number: 417974466
Contact Information
Company Name:
Cherry Xu
Website/Product Url:
http://www.alibaba.com/member/cn1501539679.html
Contact Person:
Maggie Ch
Email:
cherry123@yeah.net
Last known address:
1D30,Longsheng Phone Accessory City,Huafa bei Road,Futian,Shenzhen,China 518000
Attn:Liu danjian
Phone:+86 13637850234
or
1D50,Longsheng Phone Accessory City,Huafa bei Road,Futian,Shenzhen,China 518000
Attn:Liu
Phone:+86 13631554375
If something happened with the goods The seller will ask for send back the goods. After buyer send back the goods, the seller will deny that has received the goods. With this reason, seller will not refund the money.
I suspect that the seller deliberately provide wrong address. because the seller give a different address to me.
Send back tracking number : EE153572277ID
Same complaint:
http://alitrust.ru/worldwide-trade-limited-931882/reviews
Scammer & Fraudulent Seller
Store name: Worldwide Trade Limited Store No.931882
Websites: http://www.aliexpress.com/store/931882
Aliexpress.com (Order Number: 65436525269739)
Case Number: 417974466
Contact Information
Company Name:
Cherry Xu
Website/Product Url:
http://www.alibaba.com/member/cn1501539679.html
Contact Person:
Maggie Ch
Email:
cherry123@yeah.net
Last known address:
1D30,Longsheng Phone Accessory City,Huafa bei Road,Futian,Shenzhen,China 518000
Attn:Liu danjian
Phone:+86 13637850234
or
1D50,Longsheng Phone Accessory City,Huafa bei Road,Futian,Shenzhen,China 518000
Attn:Liu
Phone:+86 13631554375
If something happened with the goods The seller will ask for send back the goods. After buyer send back the goods, the seller will deny that has received the goods. With this reason, seller will not refund the money.
I suspect that the seller deliberately provide wrong address. because the seller give a different address to me.
Send back tracking number : EE153572277ID
Same complaint:
http://alitrust.ru/worldwide-trade-limited-931882/reviews
My first order to aliexpress was Labradorite chakra stone at USD 14.24. The communication with the sales was really aweful, she said the item was sold out after i have received the tracking no and she suggested me to open dispute and said they would refund my money. It sounded weird and no make sense to me since they sent me the tracking no, but i was still hoping they returned my money.
My second order were jewelry (rings, earrings, necklaces from different stones) total 8 pcs from different suppliers, items delivered to Bali for almost 2 months.
My third order were again few jewelry, wallet and some iphone cases, items delivereed to Bali for 6 weeks.
My last order were iphone cases and iphone screen protector and they delivered in 3 weeks.
So total item i purchased from aliexpress were 22 item at USD 95.07
I have been wondering what happen to my first order since i have written several emails to the sales and direct supplier ZIHAN Crystal Jewelry Co., LTD and no respond at all and it has been almost 4 months since i placed my first order to aliexpress.
People commented on my purchased items, for 5 iphone cases are excellent product with good cost and i do agree. Comment for jewelry, people doubted the accuracy of real plate of silver and gold and stone. I concluded my self that all the plates and stones are fake even they came very pretty look and persistence detail of jewelry.
I have no idea if i should recommend this online shopping site to anyone or not
I PURCHASED A TABLET PC FROM THIS STORE FOR 20.02 BRITISH POUNDS, IT WORKED FOR ONLY 1 WEEK.
I HAVE EMAILED THE SELLER OVER 30 EMAILS THE SELLER IS ONLY OFFERING ME A 20 DOLLAR REFUND BECAUSE I CAN NOT SEND THE DEVICE BACK BECAUSE THE POST OFFICE WILL NOT ALLOW IT BE POSTED AS THERE IS A BATTERY INSIDE HE WILL SEND ME A REPLACEMENT TABLET IF I PAY 25 DOLLARS SHIPPING.
I WOULD NOT RECOMMEND ANYONE BUYING ANYTHING FROM Shenzhen Pellet Digital Electronic Technology… Store No.114914 ON ALIEXPRESS NOT HAPPY AT ALL
Aliexpress is the official BEST website EVER!!! Not only do I literally buy everything from there, they are cheap, good quality, and you can get pretty much anything on this site. I have never had a bad order. Sure some orders may take longer than others to get to the destination but it is worth it in the end. I HIGHLY RECCOMEND this site. I have been a loyal customer for about 2 years now and I still haven’t found a better website that has everything I need for the cheap prices and good quality. LOVE IT!
i have bought a lot of items on this site but some sellers i must say are giving this company a very bad name. on two occasions i have ordered for items and the bad one was sent to me. the last one i ordered for was a tablet with sim but till now i have not seen the item and i have not seen my money. the so called tracking number the company send was a fake one as that number does not exist. i advice alibaba to be very careful in dealing with sellers who are not honest. i have not made any order this year because of my last experience. than you.