When it comes to China-based online shopping sites, those selling gadgets should be the biggest in terms of store quantity. Especially in Shenzhen, where the majority of electronic gadget factories are located, you can find online gadget shops doing international business everywhere and Gearbest.com is one of them.
Store background
Although Gearbest leaves an England-based office address on its official website for contact needs, its major operation centre as well as warehouse facilities should be positioned in Shenzhen. It is, in nature, a Chinese online international store serving global buyers. From the Norton Secured (powered by Verisign) identity verification page, I noticed that Gearbest.com belongs to SHENZHEN GLOBALEGROW E-COMMERCE CO LIMITED, a tested legitimate Chinese company owning a number of shopping sites.
Store credibility
I personally believe that Gearbest.com is a legit site after a thorough investigation into it. Here are my reasons:
1. It is backed by the powerful e-commerce company based in Shenzhen.
2. The shopping site is protected by Norton and users don’t have to worry about information leaking while using it.
3. It accepts safe payment methods such as Paypal or credit cards.
4. I have received a quality-made product from the online store. Click here to read my review of the novelty glasses offered by Gearbest.com.
Highlights of Gearbest
What Gearbest.com impresses me most is the refreshing style of its homepage. Being simple and neat, it looks so comfortable and every product showcased there looks amazingly cool. Just as how it advertizes itself, it is a store where we can buy all kinds of cool gear, including cell phones and accessories, tablet PCs and accessories, car electronics, audio and video, LED lights, lifestyle supplies, men’s clothing and more. A total of over 100 categories are carried by the store and it is a good place to find inspiration on how to lead a cool and fashionable life with lovely gadgets.
Like other popular gadget shops such as Banggood.com or Focalprice.com, Gearbest.com offers a competitive wholesale price for each product plus worldwide free shipping. Some gadgets there are available at as low as under $1.
One great attraction of Gearbest is its customer-friendly warranties and return and exchange policies. If you are not satisfied with the product purchased from the site, you can return it for a refund within 45 days of receiving the package. Also, you can send it back to the store for an exchange within 3 months of receipt. In addition, the store provides free repair and lifetime technical support.
The customer service provided by Gearbest.com is quite impressive, too. Besides 24/7 live chat service, you can reach its service staff through its USA helpline +1(899)-138-0318 for any pre-sales or after-sales issues. I always believe that a Chinese site needs courage and enough human resources to provide phone call service. As for the quality standards of its customer support, why not give it a try yourself?
Money-saving tip: do remember to search for valid Gearbest coupon codes before making payment for an order with the store.
W1604031535209726 Apr 04, 2016 04:35:19 AM
its a very nice website easy to use, many promos and discounts . I had order many times from gear best. Higly recomended, all products are original . Fast free shipping 10 to 20 days. Thanks gear best
The phone number above (1899-138-0318) does not work.
Is there one that does?
Hello there people some people just so stupid like some people on here. you buy something online and u didn’t buy insurance? For something over $50 then i will buy insurance.I brought a $250usd phone on gearbest.com
I received It on time with free shipping 10 to 25days and guess what insurance was only $6 that wasn’t that much and I think I know why some people don’t receive their product or it was damaged its coz with free shipping most of the time the post man just leaves it in the letter box coz they don’t need you to sign for it so I reckon some people are getting it stolen from their mail box or someone switching for damaged product my zte axon elite came like that luckily I checked my letter box early coz I had a feeling it was going to come in those days how can it be a scam I brought of them at least 6 or 7times and all got delivered on time and in good condition like some people on here. gearbest is free shipping on all products except if u wanted express shipping then yeah it will cost money.for standard shipping its free someone saying shipping cost $82 Canadian dollars people must really hate gearbest to talk shit about them they are a legit online shopping store
Stay away from all 3 companies regardless what the “pro” viewers say here .. the following companies lack customer service and focus on drilling you on worthless company policies and excuses – they are:
1) GearBest.com
2) Geekbuying.com
3) Everbuying.com
All have been forewarned here and now! Do NOT purchase from these companies – PERIOD! Don’t say I told you so .. . you will be sorry if you don’t listen up here!!!
very bad service , read teh return policy carefully its only refunds store credit!
servic eis awfull – from my own experience!
Ordered a drone on Feb 6th & this is the last reply from them.
Dear Melinda,
We apologize with this delay and sincerely regret you have not received your order.
Unfortunately,it appears that your order has been lost on the way.
After reviewing your order in detail, we found out you haven’t purchased any insurance during the check-out. Please understand, that in such case we can only compensate you partially.
The shipping company is actually irresponsible for this loss which is sadly beyond our control.
However as you are a valuable customer for us, we are willing to help you the best way we possibly can.
Here are the best solutions we can offer you in this situation:
1)Reship the parcel
We can resend the same parcel to you. For this, please kindly send us 46 USD so that we can arrange the shipment.
We can offer you a tracking number for this shipment and it will take 10 to 25 business days to reach you.We will send you an invoice by email if you choose this option.
Please reconfirm your delivery address one last time:
customers: Melinda L
2)Partial refund on your Wallet(Store credit)
We can refund 46 USD as a proof of good will on your wallet and exceptionally reward you with extra points (e.g. If your refund is 1USD = 5 points, 3USD =3*5 points => get 15 points etc).
You can use both your wallet and points to purchase your future products.
Learn more about wallet benefits:http://www.gearbest.com/about/gb-wallet.html
Check out how to use points: http://www.gearbest.com/about/about-points.html
Can you please let us know your decision?
Once again we apologize for any inconvenience caused.
This is bullshit & we should have purchased the drone in USA. DO NOT ORDER from them. Will be contacting Pay Pal & whoever else I can to try & get them shut down.
In my working with GearBest.com, they are the same or rank up there with Everbuying.com, both are worthless and everyone needs to stay away from them. There communication is terrible, they do not know customer service and they like to patronize you with their silly, stupid and irritating company policy slogans!
No one at GearBest.com has a clue to how to substantiate good customer service and company loyalty! Again, stay away from GearBest.com or you will be sorry . . all have NOW been properly warned!
Pete
Do NOT buy from Gearbest. Repeat, do not buy from Gearbest. Terrible customer service. Terrible delivery, took 2 months and 15 days to get a $49.00 order. Inaccurate instructions to operate remote control car.
Gearbest was horrible. It took over 2 months to receive a camera I brought. I think they pretty much didn’t ship until I disputed it via paypal. A separate order for the accessories for the camera still haven’t arrived. I don’t trust them at all.
Bloody awful website. Utter scam artists. Received a fault line all the way across one arm. Sent photos as requested and they said it’s only a minor fault.
Scumbags. Do not buy from these idiots.
I have bought so many times by GEARBEST and I must say it is a great service. This time I conprato Ulefone Paris 4G Smartphone Order No.:WB1601031530119076 Jan 04, 2016 5:30:11 AM. As always excellent products fast and on time. Gearbest is a website professional and honest people, I will continue to purchase from this site.
I recommend everyone to buy from this site
thanks Carlo
I wouldn’t buy anything from the crooks. I purchased a Teclast X70 Phablet from them. Cost with shipping $82 Canadian. When it arrived, suprise an additional $21 import fee. The item arrived damaged. After rediculously low refund offers PayPal has agreed to refund my purchase amount but I must pay return shipping with tracking. I’m sure that will be pricy. To be continued.
Anything positive on here is fake!
Bought a $56 mobile phone, it died after 1 week. Offered a $10 credit to my GB wallet. I don’t think so!!
PayPal refund BUT I have to send it back and that has cost $25, so I will be out of pocket.
Bunch of crooks! You may be lucky and get something that works then you might not then good luck getting that sorted.
Hi, Anybody that has problems with items paid for via Pay Pal should open a dispute on the Pay Pal site. All messages to the supplier should go through the Pay Pal site. If a satisfactory solution is not reached the dispute can be escalated for Pay Pal to adjudicate.
I placed 2 orders over the past 2 weeks totalling over $400.
1st order arrived and all is good minus using the expedited option only to find out it was with DHL Express thus brokerage fees of $50+ =|
Second order shipped (all items chosen from China warehouse) and when they sent me the heads up I noticed one item was shipping from the Netherlands (quadcopter batteries – a week has past and it has not even been sent??) and the other package was missing 2 items, a smartband strap and my remote for the quadcopter I ordered. The parcel has since arrived and I am stuck with the quadcopter and no way to use it due to the remote not being shipped and no batteries!?
So I checked their site and sure enough the watch band and remote are still showing in stock and yet they are telling me they are not and to wait 7-10 business days?
Then they cited me their BS terms where it states their site may be delayed a day or two on stock but 10 days later no remote or band has been shipped and the site still shows them both in stock.
They are selling people items they know they do not have and then just keeping the money and telling you to wait or choose something else…are they idiots??
They SHOULD be offering a refund to those items being sold when not in stock.
I will wait a while longer and then it may be Paypal time.
I think Gearbest.com is a scam site.
They always refund when I paid via Paypal (>10 times) and they always suggest me to pay via Western Union or Bank Transfer methods instead of Paypal after giving some unreasonable reasons. Only first time I can buy from them, but they delayed 15 days before sending the item.
Positive, how do they get any positive rating? Maybe there are a few out of hundreds that a pleased but the majority of the people I have hear about and from say quite the opposite as a victim of their idea of business I wholeheartedly agree. I am into them for near $70USD and have zero to show for except a broken item I do not want. I have since turned the matter over to my bank.
So here is what’s going on with gearbest. (update for comment 8)
A reminder, they sent me Just a keyboard and stylus, without the actual tablet (Imagine you order a car and I send you the wheels but the car is out of stock)…
After I filed a dispute with PayPal, I had a more pragmatic guy to take care of my problems with gearbest (at least when it comes to words) but basically nothing happened, nothing at all, only stretching the time.
Yesterday I was told that I will receive a full refund and today not any more, It seems like gearbest really really want my $387 without sending me the tablet.
Can you believe it? they sent me a $20 refund… It’s been 16 days since I paid them $387, I have to waste half an hour a day conversing with them and I will not have the tablet any time soon, I tried to order another one as I was kind of told that they will give me a full refund, but they are just pulling me by the nose. for some reason gearbest.com are turning this into a battle although I was very fair, the are trying to exhaust me.
tomorrow I will call paypal and start explaining to them about the situation, luckily I have everything carefully documented.
What A nightmare, I only wanted to buy a tablet…
Excelente sitio para comprar por internet, he hecho varias compras y todas han sido satisfactorias.
Dejo mis numeros de ordenes y fechas desde Noviembre de 2015 y mi nombre de usuario para confirmarlo
Boros Jandres
WB1511201723529587 Nov 21, 2015 11:23:51 AM
WB1511221927408769 Nov 23, 2015 13:27:40 PM
WW1511301139296970 Dec 01, 2015 05:39:29 AM
WP1512171640515433 Dec 18, 2015 10:40:51 AM
WB1512241604171495 Dec 25, 2015 10:04:17 AM
WB1601071519202109 Jan 08, 2016 05:19:20 AM
WB1601241420518094 Jan 25, 2016 04:20:51 AM
WB1602011120326840 Feb 02, 2016 01:20:32 AM
W1602201754332781 Feb 21, 2016 07:54:33 AM
great deals , great shipment methods , has a good after sales staff
i really recommend dealing with them