“Is DHgate.com a scam website?”, “Is DHgate legit?”, “Is DHgate a trusted site?” — I noticed that some people were asking the same questions on the Internet. As always, safety is the biggest concern for online shopping, especially for cross-border online transactions. I hope my illustration below can help clear your doubts—if you are one of those who asked the question.
1. As an officially registered wholesale company based in Beijing, DHgate has been serving global buyers and sellers worldwide since 2004. A scam company can’t have been existing for such a long time.
2. By far, the page rank of DHgate’s website has grown to 6. As we know, Google will never credit an illegal website with such a high page rank. Also, when you search for “wholesale” or “China wholesale” in Google, you will see DHgate ranks top on the first search result page. This means Google has recognized the huge traffic and authenticity of DHgate—Google tends to place the most-matching websites with the search terms at the top of all related search results.
3. DHgate used to be the PayPal’s largest client in the Asia-Pacific region. Unfortunately, they terminated the cooperation with Paypal in 2012. Anyway, the site provides a wide range of payment options for customers from different countries or regions. Besides, they have developed a payment system of their own called DHpay, just like the famous Chinese online payment solution provider Alipay. In particular, we encourage you to consider credit card to make the payment there to best protect your interest.
4. As a transaction platform, DHgate has an Escrow buyer protection system. All payments made by buyers are not sent directly to individual sellers’ accounts. Instead, DHgate holds the payments until buyers confirm that they have received the orders and are happy with them. So you when buy items on DHgate, you can be confident that your money will not be taken without getting the order you place. Also, if you are not happy with the order received and you open a dispute against the transaction, DHgate will not release the payment to the seller until the dispute is solved between you and the seller.
5. I myself worked for DHgate as soon as I graduated with my M.A degree. My working experience there was really amazing and I met lots of friendly and hard-working people there. Even though I quit the company two years ago for personal reasons, I am always willing to tell the true stories about them for those who are interested in using the site for shopping but concerned about issues like safety. Even now I am still keeping close touch with some old colleges who are still working there. I can tell you that this company is definitely not a scammer and I would be more than happy to share every detail about them as long as it is not beyond my experience or knowledge. Nevertheless, when you decide to shop at DHgate.com, do remember to do some research on the sellers. That way you can avoid dishonest sellers or scammers and find the best suppliers to cooperate with in the long run. Checking the feedback profiles of the sellers is one of the key approaches, just to remind you.
Actually, a close look into the complaints about DHgate on the Internet shows that, the most “DHgate scam” comments came out simply because of misunderstandings. Below is a very typical example I’ve found from the discussions about DHgate:
Many buyers mistake DHgate as a seller who sells and ships purchase orders to buyers. Some complained that DHgate sent items in wrong sizes, colors or styles. It was a huge mistake. DHgate is a transaction platform, aChina wholesale site for small and medium sized merchants, bridging millions of global buyers and Chinese sellers or manufacturers. They do not send orders to buyers themselves. Instead, they provide information and transaction service to both buyers and sellers. That also explains why you are able to get the lowest prices for the items you want—when you buy a certain item, you can find the lowest price from the perfusion of sellers.
I believe that, as a rising e-commerce star in China, DHgate.com should value its credibility very much. Their services may need improvements in some aspects, but they can’t be scammers. Here I should remind you that, when you shop on DHgate, you need to check carefully the credibility of the seller from the seller’s feedback profile. Also, always remember to contact the seller to make sure the item has all the specifications or functions as described. These two actions will greatly reduce your risk shopping there.
i want refund for 2 hd dvr car cameras.
DhGate is full of fake sellers. It is a small company run probably by only a few people with fake names such as Carrie, Mark and Stacy with the same style of writing Chinese kind of English often providing misleading info. Their main income is through collecting money from a massive amount of people (by listing products at a very cheap price) and then earning interest from the bank on that money for a month or so. After one month, when you lodge a complain (as the product most likely didn’t arrive), they will return your money playing a nice guy. But the trick is they earned a micro interest by that time on your money from the bank!!! Say you bought a product for $10 and another 100K buyers did the same like you, you have $1 million to put in your bank for a month. Based on the interest rate of the bank, the money you earn is not a bad earning at all when you have few people running such a company. Initially, when you order products as a new customer though, they will ship your product (often junk, low quality items) just to create an impression that they are real. Once you start to trust them and spend more money, then they will start their trick…I dealt with them for almost a year and figured it out what actually it is…I am sure many others had the same experience…
DH gate is a total scam. I tried to do an after sale dispute their website has tge submit button on the form disabled. If you have a previous dispute do not make the mistake i did. The seller contacted me and told me i can drop the dispute he is shippnt ing the item. When you drop a dispute it releases your money to the seller. DH Gate refuses to help me they will not send me a return label to return the item and when i emailed the dispute team directly they sent me 2 generic emails saying i have to file the dispute online after i explained to them their website would not allow me to submit a dispute. This has been a nightmare. I had to wait 4 weeks to get a defective product And i will not get my money back.
I have made, well tried to make, 5 purchases from DH GATE. 3 very successful with no issues and items were as described and authentic (should be though as the items are of Chinese origin). For 2 orders I placed, the seller came back stating that their cost for set # of items had changed since I purchased. Yeah right, in 24 hrs, but anyway. I was offered a lower quantity for same price or full refund. I asked for a refund on both and figured I had been scammed, bit I knew the risk when making the purchase. I was surprised though when both purchase amounts, in full, were refunded to my accounts. The sellers were actually very responsive, though English was poor, and even DH GATE dispute was very responsive, all during the Chinese New year. I don’t know if I got luck or what, but the site is definitely not a scam. Just don’t kid yourself. The rule always applies that if it sounds too good to be true it isn’t. I will purchase more and hope for continued luck.
I PURCHASED A VERY EXPENSIVE WIG FROM DHGATE AND NEVVVERRRRR GOT IT!!!!! THIS SITE IS A SCAM!!!!! DO NOT BUY ANYTHING FROM DHGATE YOU WILL NEVER GET YOUR ORDER. THEY ARE THIEVES!!!!!! BEWARE BEWARE BEWARE!!!!! TERRIBLE RXCUSES FOR HUMAN BEINGS!!!!!!
The website is a scam they stole my money the item never came….
Beware becareful
YES,Almost everything come from CHINA!!There are so many Super shitty manufactories in CHINA make crappy crappy shit!! but also there are very few Super high end manufactories make top notch quality goods they are contracted with Wal-mart,MK,APPLE,of course the quantities are huge,millions dollars is no joke!!
I ordered something that was on their page at $21.73, it came across my credit card as a charge of $148.??. My credit card is set up to alert me of foreign transaction and so I signed on their page chat window and told someone called princess (don`t know his or her sex), about it she looked into it and agreed that an error was made, it has not been put in my credit card pending charge account as yet and I probably will not receive the merchandise!!!
the same story I am also witness for this, buyer have no protection, they cannot do anything, forget about the refund from scammers
44. Karen Tornese Says:
January 30th, 2015 at 5:50 pm
Fake tracking number set up by seller,I paid for an expensive watch, he said no stock on this. He then set up fake tracking,showing being shipped, no tracking info. I can’t get a refund and can’t get a straight answer or one that has helped me from the chinese customer service. I can’t call them because I don’t have international calling on any phone. DH gate took the money out of my account after two days of the order. I had to go to my bank to help they said I have to wait 14 days to see if the order will be shipped to me. I told them the seller said no stock, made a fake tracking number I’m not getting it. The bank said sorry that’s all we can do.
DhGate itself is a cheater company. All sellers are cheater here.
If you have refund, they charged huge transaction hidden fee to get back your money. I never got receipt for deducting this almost 20% of your total refund amount which is additional with bank charges. They hold buyer’s money for long time with no benefit., On failure of delivery from cheater seller there, by rules actually buyer should get compensation of 30 USD if buyer provide the proof that tracking was invalid, but they never give you compensation / reward which clearly prove that dhgate itself support cheater sellers, thus itself is a big big scam and fraud. Never ever buy from dhgate. Everything which is stated on their website is just a lie.
Listen, get real peeps. Stop being so damn stupid. DHgate is an excellent site if you know what you are doing. If you buy electronics, you don’t know what you are doing! Some items you just need to stay away from and electronics being 1 of them. Are the items knock offs? Of course they are. For the people that believe you can buy an authentic iphone for 50 dollars….come on. You shouldn’t be buying anyway. 5 dollar oakleys? DHgate can be an excellent site but don’t buy the wrong items and research the sellers. I have never ever had an issue with the site. I don’t care how authentic the seller claims the item is…ITS NOT and you morons that believe you getting authentic for the prices your paying, I don’t give a shit what country the item is coming from, you need so stay away. I am not trying to be a dick but give me a break.
I bought a phone for 30 cents and they told me it was going to be authentic. I cant believe it is a knock off! I got ripped off 30 cents!!!!!!!! stay away from DHgate! they sell fakes. (no shit shirlock)……..
Fake tracking number set up by seller,I paid for an expensive watch, he said no stock on this. He then set up fake tracking,showing being shipped, no tracking info. I can’t get a refund and can’t get a straight answer or one that has helped me from the chinese customer service. I can’t call them because I don’t have international calling on any phone. DH gate took the money out of my account after two days of the order. I had to go to my bank to help they said I have to wait 14 days to see if the order will be shipped to me. I told them the seller said no stock, made a fake tracking number I’m not getting it. The bank said sorry that’s all we can do.
in the last 2 months i have bought from dh gate with free shipping on everything i have bought, i have had no problems at all, some of my items have arrived within 2 weeks and all my items i have bought can be tracked, so for me i will continue to use this site until they do me wrong, then i will stop buying from them.
CROOKS AND SCAMMERS! I just found MY pictures with ME in them on this fake crooked scam website. This “seller” that stole my pictures has NO HONOR. And if dhfake won’t do anything about it, then they condone it and are just as guilty. HEY CHINESE GOVERNMENT! CHINESE CROOKS SELLING ON THE INTERNET ARE MAKING YOUR WHOLE COUNTRY LOOK VERY BAD IN THE EYES OF THE ENTIRE WORLD. They make it seem as though China is generally very untrustworthy and peopled by unprincipled, dishonorable liars. I am not saying that everyone in China is this way, but this sort of widespread scammery makes a VERY poor first impression.
SCAM!!!!
I ordered some LED fluorescent lights from a so called “reputable” company. They claimed a 5 day delivery which ended up being almost 3 weeks. They advertised “free delivery” which I still had to pay fedex for customs charges. And when I tried to get the company to reimburse me, the initial customer service rep said no problem they would help me and get back to me in a few days. 3 weeks later they never did. I called customer service again and they said they can’t help me and had no record of the first conversation. WTF??
Never use them again!!!
DHgate is a rip off they owe me over $1000.00 for a refund and wont give it back they have a different reason every day for over a month don’t trust this site.
DHgate.com are SCAMMERS
SCAMMERS
SCAMMERS
SCAMMERS
SCAMMERS
SCAMMERS
SCAMMERS
SUPER SCAMMERS…THE JAPS SHOULD HAVE FINISHED THEIR ATTROCITIES DURING WORLD WAR 2
WE SAVED THEIR ASS…THATS GRATITUDE…..FOR THIS CRIMINAL COUNTRY. I GOT MY MONEY BACK WITH REVERSE MASTER CARD CHARGE…TOO BAD MAO, YOU DONT GET YOUR STUFF BACK CHOP CHOP
EVERYTHING COMES FROM CHINA EVEN THE REAL STUFF LIKE IPHONE SAMSUNG JUST OPEN THE COVER OF A REAL ONE AND SEE WHAT IT SAYS YOU WILL BE SUSPRISED ITS MADE IN CHINA SOLD IN AMERICA FOR TWICE THE MONEY HAH HAH.
Why the heck would someone pay for a BRANDED thing online, when the price is suspicious?!??! USE YOUR BRAINS people!!!!!!!!!! Dhgate is just like Ebay – a PLATFORM – meaning just like Ebay there ARE scammers on Dhgate – pretty much like there are ALL AROUND THE WORLD – even in your “beautiful perfect” America HA! *rolls eyes*
YOU – as the customer – must use your brains – first read the score and other reviews of the seller you are buying from. This !part is VERY important!!! Seems from comments abve, nobody did this!! Sheesh!!
Secondlly if it’s a BRANDED product selling at $10, use your brains – it must be a fake, so move on!
If you are buying unbranded things – like stickers, or material, or cute accessories – use your brains – it’s coming from China in bulk and it’s cheap – of course it’s not going to be so wonderful in quality, but if that’s alright with you – go ahead! If you’re expecting Saks’ Fifth Ave type of quality – use your brains – you won’t find it on dhgate – it’s understood!
If you’re after some things that you don’t mind being of cheap quality – for art projects, kid’s gifts, or casual use – then dhgate is very useful and good. If you’re after quality stuff, then don’t be a cheapskate and shop at dhgate, take a trip to the nearest high end store!!! This is really just common sense!!
For example the person above who spent $200 on a dress – why the heck would you do that?! Did you really think a seller who sells in bulk would have a QUALITY dress for $200?!?
Above all, USE YOUR BRAINS – a lot of the comments above are RIDICULOUS cos they didn’t THINK before purchasing from scammers and didn’t do their due diligence – i guess the “beautiful and perfect” American system didn’t teach them to use their brains, did it?!? *rolls eyes*
I used to shop from dhgate the site is good many time the refund my money , but before two month they refuse me to bay using my credit cards so many time I ask for action they don’t replay .