When it comes to China-based online shopping sites, those selling gadgets should be the biggest in terms of store quantity. Especially in Shenzhen, where the majority of electronic gadget factories are located, you can find online gadget shops doing international business everywhere and Gearbest.com is one of them.
Store background
Although Gearbest leaves an England-based office address on its official website for contact needs, its major operation centre as well as warehouse facilities should be positioned in Shenzhen. It is, in nature, a Chinese online international store serving global buyers. From the Norton Secured (powered by Verisign) identity verification page, I noticed that Gearbest.com belongs to SHENZHEN GLOBALEGROW E-COMMERCE CO LIMITED, a tested legitimate Chinese company owning a number of shopping sites.
Store credibility
I personally believe that Gearbest.com is a legit site after a thorough investigation into it. Here are my reasons:
1. It is backed by the powerful e-commerce company based in Shenzhen.
2. The shopping site is protected by Norton and users don’t have to worry about information leaking while using it.
3. It accepts safe payment methods such as Paypal or credit cards.
4. I have received a quality-made product from the online store. Click here to read my review of the novelty glasses offered by Gearbest.com.
Highlights of Gearbest
What Gearbest.com impresses me most is the refreshing style of its homepage. Being simple and neat, it looks so comfortable and every product showcased there looks amazingly cool. Just as how it advertizes itself, it is a store where we can buy all kinds of cool gear, including cell phones and accessories, tablet PCs and accessories, car electronics, audio and video, LED lights, lifestyle supplies, men’s clothing and more. A total of over 100 categories are carried by the store and it is a good place to find inspiration on how to lead a cool and fashionable life with lovely gadgets.
Like other popular gadget shops such as Banggood.com or Focalprice.com, Gearbest.com offers a competitive wholesale price for each product plus worldwide free shipping. Some gadgets there are available at as low as under $1.
One great attraction of Gearbest is its customer-friendly warranties and return and exchange policies. If you are not satisfied with the product purchased from the site, you can return it for a refund within 45 days of receiving the package. Also, you can send it back to the store for an exchange within 3 months of receipt. In addition, the store provides free repair and lifetime technical support.
The customer service provided by Gearbest.com is quite impressive, too. Besides 24/7 live chat service, you can reach its service staff through its USA helpline +1(899)-138-0318 for any pre-sales or after-sales issues. I always believe that a Chinese site needs courage and enough human resources to provide phone call service. As for the quality standards of its customer support, why not give it a try yourself?
Money-saving tip: do remember to search for valid Gearbest coupon codes before making payment for an order with the store.
Ho fatto svariati acquisti su Gearbest e non ho mai avuto un problema, ottima merce, ottimi prezzi, ottimo servizio, ottimo imballagio e ottima spedizione.
Il servizio clienti è rapido e cortese. Penso che continuerò a far shopping su Gearbest poiché non trovo altri siti con gli stessi prezzi e lo stesso servizio, penso sia il miglior sito di e-commerce.
A breve procederò con l’ordine di altre lampade poiché tutta la merce ricevuta finora era perfettamente uguale alla descrizione sul sito e non ho mai riscontrato problemi ne ho mai richiesto la sostituzione della merce ricevuto, lo consiglio a tutti voi
Read this then tell me why ANYBODY would buy from this TINPOT Company?
Hi.
I bought a Yoka TV K2Bpro android box which has worked fine until yesterday morning. It lost WiFi connection and would not reconnect. In Internet settings the option to turn on the devices WiFi is set to off and won’t go to on! So I cannot connect to any network. I resorted to trying a factory reset which wiped my apps and settings but it still won’t connect. Is there a fault or am I doing something wrong ? Network is fine as my M8s and Fire sticks work OK !
Thanks
Derek
o Gearbest Customer Support At09/14/2017 04:24:55
Dear Derek,
Thank you for contacting Gearbest.
We are sincerely sorry to hear this about your item.
We would like to work together to resolve the issue to your satisfaction.
Please review our warranty here: http://www.gearbest.com/about/warranty-and-return.html
Therefore we kindly ask you to follow these steps:
1.Please stating your product code ( sku number).
2.Please send us clear a video of the defects in good lighting.
If the attachment is above 2MB,please send it to support@gearbest.com
We look forward to hearing from you.
Thank you for your cooperation.
Best Regards
Winifred
Gearbest Customer Service
http://www.gearbest.com/
o ###########.com At09/21/2017 13:44:58
The unit works fine when I connect an Ethernet cable. So, works fine when connected that way but when I try to switch Wi-Fi on in settings it just defaults to OFF.
Ticket No.T#######9
o Gearbest Customer Support At09/21/2017 20:51:13
Dear Derek,
Thank you for your additional notes.
We are willing to help you the best we can. In order to do this we need more details
Please review my previous message and our policy here:
http://www.gearbest.com/about/warranty-and-return.html
As I have explained we need your video to be able to assess the issue and offer you the right solutions.
If the attachment is above 2MB,please send it to support@gearbest.com
Once we receive all the details above, we will be able to resolve this issue based on our warranty.
I look forward to hearing from you soon.
Best Regards
Winifred
Gearbest Customer Service
http://www.gearbest.com/
o ##########.com At09/29/2017 14:42:27
The problem is that the WIFI DOES NOT work. It only connects via Ethernet cable.What do you want a video of ?
o Gearbest Customer Support At09/30/2017 02:59:39
Dear Derek，
We would like to extend our apologies for this inconvenience.
Kindly refer to our warranty policy here:http://www.gearbest.com/about/warranty-and-return.html
http://www.gearbest.com/about/terms-and-conditions.html
After reviewing your case, please review our possible solutions:
1)Return the item to us
You can return the item to us in UK as per our terms and conditions indicated in the link above.
Once we receive the item , we can exchange or offer a refund of 81.99USD to your GB wallet extra point. As long as the item does not exceed the 45 day money back guarantee limit.
The shipping fee for sending the product back to us will be paid by customers and is not refundable.
2)Keep the item and accept a partial refund to your Wallet (credit)
We can offer a partial refund of your product value which is 16USD on your wallet.
The refund will take 24 hours to process and appear in your GB wallet.
This amount can be used for your future orders.
In this case, you can keep the item and do not need to return it to us for this time.
Learn more about wallet benefits: http://www.gearbest.com/about/gb-wallet.html
Check out to use points: http://www.gearbest.com/about/about-points.html?157wrew
I look forward to hearing from you at your earliest convenience with your decision.
Thank you for your understanding.
Best Regards
Winifred
Gearbest Customer Service
http://www.gearbest.com/
o #########.com At09/30/2017 10:56:01
Hi,
I dont want to keep this as it can only work with ethernet and I need it to workWiFi > As the unit is faulty the return postage should be paid by the supplier as the customer shopuld not be out of pocket because of something out of his/her control !
o Gearbest Customer Support At10/01/2017 04:48:20
Dear Derek,
Thank you for contacting Gearbest.We are sincerely sorry to hear this about your item.
We would like to work together to resolve the issue to your satisfaction.
Please review our warranty here:
http://www.gearbest.com/about/warranty-and-return.html
We kindly ask you to follow these steps:
1.Please describe the problem with your item in details (what happened and when?) stating your order number.
2.Please tell us what steps you have already taken to solve the issue.
3.Please give us the item code indicated on the outer package.
4.Please send us clear pictures or video of the defects in good lighting.
Please keep the attachment below 2MB and use any of these formats gif, jpg, png, bmp, doc, xls, txt, rar, ppt, pdf.
If the attachment is above 2MB, please send it to this email: support@ gearbest.com
We will do our best to help you.
Thank you for your cooperation.
Best Regards
Winifred
Gearbest Customer Service
http://www.gearbest.com/
o ########.com At10/02/2017 12:56:57
Hi,
I have already answered these questions and you have agreed to refund as the item is faulty > please read the previous correspondence. The item needs to be returned to you and a refund INCLUDING return P+P given.Can you please give me a returns number or do I use the ticket No. as reference No. ?
Thanks Derek
o ########.com At10/02/2017 12:58:43
Hi,
I dont want to keep this as it can only work with ethernet and I need it to workWiFi > As the unit is faulty the return postage should be paid by the supplier as the customer shopuld not be out of pocket because of something out of his/her control !
o Gearbest Customer Support At10/02/2017 20:38:45
Dear Derek,
We would like to apologize for the late response.
Please note the item is not belong to DOA, we can not refund you the shipping fee.
DOA
If your item arrives damaged or is not working, please follow the warranty process and contact our Support Center for RMA authorization within 7 days of the order being received. After returning the product to us, we can send you a new item free of charge (we will reimburse you the return shipping cost), or you can choose to receive a full refund. Enjoy total peace of mind: every single purchase is 100% risk-free each time you shop at GearBest.
Please contact us if you decide to return the item back.
Best Regards
Winifred
Gearbest Customer Service
http://www.gearbest.com/
o ##########.com At10/03/2017 15:04:47
Yes I would like to return the faulty item ! Please give me the details I need to follow….
Thank you
Derek
o Gearbest Customer Support At10/04/2017 01:50:50
Dear Derek,
Thanks for your message.
Please note:
1. Please write the order number W1#########44 in the package,so we can check and contact you when we receive the package.
2. Please send the item back to us using standard flat rate shipping at your normal post office.Do NOT send using fast shipping or a courier service such as DHL, FedEx or UPS.
With courier DHL, FedEx or UPS there is a high chance that goods will be blocked at the customs, which will delay your compensation.This will also lead to high customs tariffs. If tariffs are charged we will act in accordance with our own policy.
3. Please return the item within 7 working days after you receive RMA authorization and return all of the original accessories and remember to use the original packaging if possible.
4. Please inform me of the Tracking Number or the Customs Form as soon as you have shipped the item(s) back to us. This will enable us to track the progress of the package return.
5. All items must be returned in their original condition and packaging with any related accessories that were included. Product returns that are damaged, have been altered in any way or do not conform to the above will not be accepted.
Please kindly follow these steps above for a faster resolution.
We look forward to hearing from you.
Best Regards
Winifred
Gearbest Customer Service
http://www.gearbest.com/
a2be9692480bd99dbbd9f3ec08a08fc8.pdf
o #########.com At10/05/2017 12:42:46
Thank you. What is the return address ?
Derek
o Gearbest Customer Support At10/06/2017 04:02:58
Dear Derek,
Please check the RMA format in attachment.
Thanks for your cooperation.
Best Regards
Winifred
Gearbest Customer Service
http://www.gearbest.com/
o ##########.com At10/08/2017 12:19:43
Hi,
Where is the RMA reference number please ?
Derek
o Gearbest Customer Support At10/09/2017 07:13:46
Dear Derek,
Thanks for your reply.
Order number is RMA reference number W1##########4
Best Regards
Winifred
Gearbest Customer Service
http://www.gearbest.com/
o ##########.com At10/09/2017 11:18:56
Hi
Same as Order Number ? O.K. thanks
Derek
o Gearbest Customer Support At10/10/2017 04:02:51
Dear Derek,
Thanks for your quickly message.
The RMA number is order number.
We are expecting to received your package.
Best Regards
Winifred
Gearbest Customer Service
http://www.gearbest.com/
o ##########.com At10/12/2017 17:04:16
Hi,
Posted Monday so yo should have it now.
Thanks
Derek
o Gearbest Customer Support At10/15/2017 04:22:19
Dear Derek,
Sorry to lately reply.
We need confirm the status of package with our colleague.
Please wait 2 business days.
Thanks for your cooperation.
Best Regards
Winifred
Gearbest Customer Service
http://www.gearbest.com/
o #########.com At10/19/2017 05:01:14
Hi,
Today is the last day I can pursue through Paypal! If not refunded today I will go down that route!
Thank You
Derek
o ######.com At10/24/2017 15:04:05
Hi
It’s been 2 weeks since I returned this box and have still not had any correspondence from you.I decided not to go via paypal as I was hoping for a quick solution !
Can you tell me why I am still waiting please ? This has been ongoing since beggining of September !
Thank You
Derek
o ########.com At10/25/2017 15:29:57
Hello !
• Ticket Status:
Processing
• Full Name:
• Attach Files:
• Gearbest Customer Support At10/25/2017 22:06:17
Dear Derek,
Many thanks for contacting with us.
Please check this ticket T##########9, I am resolving this issue for you via that ticket.
If you have additional questions, you can contact us via T1###########9.
This ticket will be closed.
We are very sorry for causing you so much trouble.
Best Regards
Woody
Gearbest Customer Servive
http://www.gearbest.com/
• ########### At11/05/2017 05:39:02
Hi,
How long does this usually take ? I returned the box weeks ago and this issue has been ongoing for TWO MONTHS !
I have never had service as bad as this !
Derek
• Gearbest Customer Support At11/06/2017 01:55:58
Dear Derek,
I am sorry to hear you haven’t received the items yet.
In order to resolve it,please kindly confirm the following points
1) Please reconfirm your delivery address :
Consignee name:
Detailed address:
City:
State(Province):
Postal code:
Country:
Phone:
2)Please contact your local post office in charge of your area ,stating your name and address.
In some cases, Post office may require customers to collect parcels over there.
Kindly let us know the results.
Once again we are sorry for this inconvenience, and we will do best to resolve it to your satisfaction.
Thank you for your patience and collaboration.
Best Regards
Zareen
Gearbest Customer Service
http://www.Gearbest .com/
• ########.com At11/06/2017 14:25:19
WHAT IS WRONG OVER THERE ? I have returned a faulty box and am awaiting a refund! PLEASE read the previous correspondence!
• Gearbest Customer Support At11/07/2017 04:48:47
Dear Derek,
Thank you for contacting us about your RMA.
Can you please let me know the following?
-the date you returned the package
-the shipping method you used and its tracking number, tracking site or post receipt.
If you sent the item by post, please allow 10-25 working day for us to receive the item.
Thank you for your understanding and patience.
Best Regards
Zareen
Gearbest Customer Service
http://www.gearbest.com/
• ########.com At11/09/2017 15:00:30
Package was sent on 10/10/2017 by normal flat rate post (as requested!).
Tracking/Receipt Number is GK409#####B.It was signed for by ANNA at 11:07 on 12/10/2017
Thank You
• Gearbest Customer Support At11/10/2017 04:46:53
Dear Derek,
Thank you for your reply.
We have received your information.Please allow 10-25 working day for us to receive the item.Then we will arrange the refund to you.
Thank you for your understanding and patience.
Best Regards
Zareen
Gearbest Customer Service
http://www.gearbest.com/
• #########.com At11/13/2017 14:27:35
WHAT THE HELL ARE YOU TALKING ABOUT?
READ MY LAST MESSAGE !
YOU HAVE HAD THE ITEM SINCE 12th OF OCTOBER!
I AM ABOUT TO RANT ABOUT THIS ON FACEBOOK.
THIS IS BY FAR THE WORST CUSTOMER “SERVICE” I HAVE EVER KNOWN IN 50 YEARS OF BUYING !
THIS IS NOW 3 MONTHS SINCE I BOUGHT THIS BOX WHICH WENT WRONG AFTER 4 DAYS USE AND YOU ARE JUST MESSING ME ABOUT………
Ordering the WB1709110256203460 was delivered quickly. I got Original Arctic Dolphin Hector RTA, which had long dreamed of, the quality is very good, works flawlessly. Many thanks to the Gearbest. I am sure that if there are problems, support will help to solve them. To support of the Gearbest never claims was.
I bought a Led ceiling lamp and other items in the Gerbest store. Luminaire and brittle luminaire. Very worried, but it came quickly and intact.
All goods purchased by me on the gearbest were original, of good quality and at a bargain price.
Delivery of purchases was carried out on time, the goods were well packaged.
I recommend this store to people who value their time and money
gear best stole my money. I send it back as soon as they gave me their return address but that took time purposely !!!
Then I ask for my money back or a different phone of my choice but never got ever any answer to my question neither my money back waiting ever since and counting since about three months by now
I bought many items like mobile phones, powerbanks, little gadgets, phones cases, cameras etc. and all has been delivered very quickly. Quality of product is great and price is excellent, I am very satisfied 🙂 If there was some problem, costumer service solved my problem quickly. This is very important, if you want be considered as reliable eshop. I hope that Gearbest will be so good forever. I bought electronics on many other websites but no one was so good as Gearbest so I will buy there again. Thank you
gearbest is the best website that i used till this time.
customer care is professional, its impossible to have problem with them.
I became a Gearbest customer half a year ago. Since April 2017 I have purchased in this store xiaomi tablet, redmi phone and many other useful things. Generally, based on my experience I can certainly say that Gearbset is quite a good store. My phone was sent by Singapore Post and it came within 14 days pretty fast delivery. Tablet was received after 3 weeks. The packages were undamaged (more bubble wrap needed). Original factory boxes with items were sealed by gearbest seal for protection. Both gadgets are still working without problems. I also liked that I could use points to lower the price.
I am also satisfied with Gearbest customer support service. I made one wrong order, and when I asked the support to cancel it it was done immediately and my money was refunded back to my account. Payments are made by paypal, so anyway, all the purchases are protected.
Also I found out that Gearbest has an account in VK where coupons and discounts are regularly posted. It is a pity only that coupons cant be used together with points.
I can easily recommend this store for everyone, prices for many goods are much more attractive than other market places could ever offer.
Don’t buy Chines products or don’t buy from Chines marketplace.
it’s everytime a good choise make shopping on this site.I love xiaomi things, the shipping and the assistence.
I made a lot of orders.
W1709090724354805
W1708290257413616
WB1703221751386020
I’ m the customer of Gearbest fornine month. My experiencers are definitely positive so far.On this site there are thousands of product with wide variety good quality on the lowest prices. If any little probem occures, customer service is polite and very helpful in order to solve it quickly. There are a lot of deals discounts and chances to save money. I have already ordered from them cellphones, smarwatch,IP camera, Mp3 players and a many little useful item and all of them work properly.
I like this site very much and only can recommend to everybody.
Order number: W1703160332274856
Order number: W1704180237534058
Order number: W1705060217576549
I’m customer of Gearbest since 4 months about, my experience with GB is great because they offer great products wich ratio Price/Quiality is good! Nice products, fast shipping, low cost shipping to South America.
I had trouble with my order W1704202322445826, the goods arrived damaged due to the transportation and GearBest fixed it as soon as possible.
Order number: WW1704231916346119
Order number: W1704251232371861
Order number: W1704202322445826
I have made many orders from Gearbest.
The best of this shop is the support.
They answer to any question very fast and very accurate.
They can suggest you with wich shipping method you can avoid customs.
The shipping is very fast.
All the products were in good quality and the description very accurate.
Maybe the best shop from China.
I will, definatelly, buy again from Gearbest.
I think the prices could be a little more cheaper and the offers more atractfull.
I have made many orders from GearBest and the postage speed and competitive prices is what keeps me shopping there. I have found their site very easy to navigate and it has been very simple to compile and pay for my orders, I have recommended the site to many people as I am confident their experience will be as good as mine. Their customer service is great, always get a response no matter what questions I have.
I ordered for Gearbest 4 times! I ordered a briefcase, an action camera, a column, and most recently I ordered an action camera! All the purchases came to me safe and sound! Prices have pleasantly surprised, very often there are stocks and you can reduce the price points!
Order number:W1706280903439595
I made just a single order in Gearbest store (Xiaomi Pen), but i can say for sure that i have only positive experience from my shopping. Price good, shipping fast, free delivery.
One of the best store in Asia region. Always good price for promo products and fast free delivery. I recommend!
I made just a single order in Gearbest store (Xiaomi pen), but i can say for sure that i have great positive experience from my shopping. Price was lowest, shipping really fast, delivered in 15 days. All great!
Great price, Great support and fst shipping…
What else, Gearbest the best!