When it comes to China-based online shopping sites, those selling gadgets should be the biggest in terms of store quantity. Especially in Shenzhen, where the majority of electronic gadget factories are located, you can find online gadget shops doing international business everywhere and Gearbest.com is one of them.
Store background
Although Gearbest leaves an England-based office address on its official website for contact needs, its major operation centre as well as warehouse facilities should be positioned in Shenzhen. It is, in nature, a Chinese online international store serving global buyers. From the Norton Secured (powered by Verisign) identity verification page, I noticed that Gearbest.com belongs to SHENZHEN GLOBALEGROW E-COMMERCE CO LIMITED, a tested legitimate Chinese company owning a number of shopping sites.
Store credibility
I personally believe that Gearbest.com is a legit site after a thorough investigation into it. Here are my reasons:
1. It is backed by the powerful e-commerce company based in Shenzhen.
2. The shopping site is protected by Norton and users don’t have to worry about information leaking while using it.
3. It accepts safe payment methods such as Paypal or credit cards.
4. I have received a quality-made product from the online store. Click here to read my review of the novelty glasses offered by Gearbest.com.
Highlights of Gearbest
What Gearbest.com impresses me most is the refreshing style of its homepage. Being simple and neat, it looks so comfortable and every product showcased there looks amazingly cool. Just as how it advertizes itself, it is a store where we can buy all kinds of cool gear, including cell phones and accessories, tablet PCs and accessories, car electronics, audio and video, LED lights, lifestyle supplies, men’s clothing and more. A total of over 100 categories are carried by the store and it is a good place to find inspiration on how to lead a cool and fashionable life with lovely gadgets.
Like other popular gadget shops such as Banggood.com or Focalprice.com, Gearbest.com offers a competitive wholesale price for each product plus worldwide free shipping. Some gadgets there are available at as low as under $1.
One great attraction of Gearbest is its customer-friendly warranties and return and exchange policies. If you are not satisfied with the product purchased from the site, you can return it for a refund within 45 days of receiving the package. Also, you can send it back to the store for an exchange within 3 months of receipt. In addition, the store provides free repair and lifetime technical support.
The customer service provided by Gearbest.com is quite impressive, too. Besides 24/7 live chat service, you can reach its service staff through its USA helpline +1(899)-138-0318 for any pre-sales or after-sales issues. I always believe that a Chinese site needs courage and enough human resources to provide phone call service. As for the quality standards of its customer support, why not give it a try yourself?
Money-saving tip: do remember to search for valid Gearbest coupon codes before making payment for an order with the store.
I have a small experience of orders in the shop gearbest.com. Impressions are only positive. The store conducts permanent promotions and sales. Very quickly process orders. Intefeys friendly website and a good support service!
This time I ordered USB Soldering Iron 5V 8V http://www.gearbest.com/other-tools/pp_240618.html. Order number: W1706271135417675. The quality of the goods is satisfied.
The store did not let down, Recommended for purchases!
One of my favorite online shopping site. It has everything! The quality of the items are excellent! Fast shipping. Would definitely recommend!
recomiendo 100% esta tienda, el servicio es excelente y el despacho de los productos es muy rapido, e realizado mas de 25 pedidos y todos me han llegado exitosamente a colombia.
los puntos a favor que tiene esta pagina son:
-tiene muy buen sistema de reclamos.
-por las compras dan gearbest points.
-tiene el seguimiento de paquetes incorporado.
-cuando envian el paquete envian foto de el paquete enviado
-muy buenas promociones.
I recommend 100% of this shop, the service is excellent and the delivery of the products is very fast, and made more than 25 orders and all have successfully arrived in Colombia.
The points that favor this page are:
-has a very good complaint system.
-for shopping give gearbest points.
-It has built-in packet tracking.
-when send the package send photo of the package sent
-Very good promotions.
Bought a HOMTOM smart phone from Gearbest which did not work. Gearbest offered me as only solution to get (paid !!! at so called discount)) a replacement unit that, once arrived, also did not work properly.
Now, I paid import duties and taxes twice; and paid for 2 smart phones,and still no proper working smart-phone.
Curiuos how GEARBEST will handle my issues to make me a satisfied customer
I also ordered from Gearbest many times.
Usually the products were good quality
but if some little problem occured with them,
customer service was polite and helpfut
and we solved it quickly.
I1m very satisfied with this site, buy from it in the future
and suggested it to my friends.
Premetto che questa recensione è la mia reale esperienza con questo sito . Volevo scrivere che gearbest è semplicemente ottimo , sia in campo di affidabilità sia di economicità . Il servizio clienti è a dir poco eccellente pronti a qualsiasi segnalazione. OTTIMO SITO . concludo con il dire che queste informazioni o queste recensioni sono frutto di una mia personale esperienza con questo sito e che sono disposto a condividere questo con altri utenti ”
I am very satisfied with the product. The description fits perfectly and it has been working perfectly for over 6 months. Simple, small and design it fits very well in my decoration. Very satisfied also by the customer service which is reactive. I have not received any product damaged, always correctly stored and packed
El servicio es excelente, los envíos llegan a tiempo y en buen estado, una gran variedad de artículos y precios muy buenos, en lo personal no he tenido ningún disgusto con ninguna compra adquirida 10/10.
I am very satisfied with the product. Simple, small and design it fits very well in my decoration. The description fits perfectly and it has been working perfectly for over 6 months. Very satisfied also by the customer service which is reactive. I have not received any product damaged, always correctly stored and packed. Very good
They DONT HONOUR THEIR RETURNS POLICY OR WARRANTY these rip off merchants have cost me PRESENTS FOR MY CHILDREN. NEVER AGAIN. Liars!
I have been purchasing gadgets and other electronics for almost two years from Gearbest store. Up to this date, I have never had a problem and whenever I had an issue with shipment status, support team was very helpful and responsive. Great prices, deliveries on time and products always arrived as expected. Highly recommended store for every kind of product.
Es una excelente tienda , de momento he realizado varias compras y nunca he tenido ningún problema, siempre me ha llegado más o menos en el tiempo marcado y siempre tienen muy buenos precios
I made some purchases on the gearbest, some of them W1703081216196370 and W1705190525499065. Everything went perfectly, I received my packages quickly and well packaged. One of the advantages of the store is receiving payment in installments, which makes me a loyal customer.
I recommend Gearbest.com they have such great deals, very wow, much low prices (insert doge)
I’ve recently bought 1 smartphone to give as gift to my mother, i’m waiting to the order to arrive so i can give it to her on her birthday.
I1ve already received 3 orders from gearbest and the items arrived just fine, pretty good items, good quality and once i needed to ask for a refund because one of the items wasn’t the same that i ordered, i ordered 2 flashdrives with 16gb and one came with only 8gb, they quickly answered me and did a refund without complications.
I recommnd this store.
I will recomend this eShop
I quite often using this eShop.
All items send to My country with no delay and in perfect conditions.
Also I had experience with refund from “GearBest” side, everything was nice and easy.
Item with defect wasn’t send back, money was returned.
I would like to see improvement in categorizing of products and in Search Engine, sometimes can complicated to find.
For e.g. “type-c” will be searched by two different words as “Type” and “C” which will bring a lot of “junk” results.
Very pleased with the internet store Gerarbest. In my opinion, one of the best! Low prices for goods, lower than on Alyekspress. A wonderful bonus system which I use at every purchase. Also there is an opportunity for an affiliate program. I advise everyone to use this online store.
I started using GearBest because I was looking for a place on the internet where to buy safely, after reading many blogs, sites and places on the internet, I found it, and it has definitely been an excellent shopping page, all its prices, products and offers are of Insanity, in addition to your payment methods and shipping methods, I am totally satisfied since you can buy from anywhere in the world, and the package comes to your house. It offers a high security when sending the orders, because the sealing and packing is very hermetic, and the photo of the receipt of the order makes you feel more secure, besides that it allows you to confirm your data of shipment and the method. Another advantage that offers are the points that help you to have discounts when it comes to buying, not talking about your “Get it free!”, Is totally amazing, I always recommend it to all my friends and family, more than anything else. The security it offers, and the efficiency with which shipments do, in addition to having excellent technical support. The last and best is free delivery and amazing products with superb customer service.
I have done many orders ( quadcopter syma, phone xiaomi and others) from gearbest (W1607150445216101, W1605050148150548, W16033105582009040 etc)
All I have to say is that they have the best support, products are as described, they arrive quite quickly and the price is sincerely the best.
I have been a buyer in the gearbest shop for several years now, orders over 35, and want to talk about my shopping experience at this store. I like this store. Prices are quite low, and at times of sales are lower than in other stores. A variety of payment options (among which there are also the most common, this is PayPal and credit cards). Sending is fast enough. For larger orders, they give a faster delivery with an international track number is provided for free.
I reccommend this platform to anyone who wants to order something online!
Gearbest.com is the worst online shopping website I have ever used. I am writing this trying to protect possible victims from this company in the future.
Everything started two months ago when I ordered a phone from them. At first, I ordered via the expedited shipping method for which I paid extra and bought the insurance. Yet, they send the item via the flat shipping method without even asking me. One of their live-help agents promised a ridiculous 1 EUR compensation for this mishandling of the order but they have never paid me the promised money. Even though it’s a ridiculous, very small compensation, it’s still very unprofessional to make promises which you have no intention to fulfil…
When the phone didn’t arrive after more than a month after the order, I asked them why and they couldn’t provide any information. No mailing tracking system showed any information about my parcel so I said that they should resend the item to me as my insurance allows me to choose what I want, the item to be resent or all the money back. I explicitly told them to resend the item but they didn’t listen to me and transferred SOME of the money to my bank account. Yet, again, it took me around a month to get SOME of the money back.
They told me to reorder the phone if I don’t agree with the non-full refund. Being stupid enough, I actually reordered the phone, clearly saying to them that I want my item to be shipped via the expedited shipping method ONLY. They took my money once again but the item hasn’t even been sent! Neither any email, no any confirmation of the shipping-out has been sent to me, yet my money has been taken! They started to avoid replying to my item at all. It seems that they simply took my money, didn’t send my any phone and just left wondering around.
Conclusions:
1. They are not willing to solve your problem quickly and try to extend the period of time for solving an issue as long as possible. This is because they don’t reply to you directly and on time and avoid having any real-time conversation via skype/facebook/whatsapp or any other service. They were willing to communicate only during the order but when the money were taken and all the problems started, they clearly demonstrate that they are unwilling to help you solve the problems as quickly as possible.
2. Their customer service representatives lack good command of the English language, so that’s why you have to write the same things over and over again to make them reply to your simple questions.
3. Their customer service representatives don’t collaborate with one another and every time you have to explain your story almost from the very beginning to a new agent you’re communicating with.
4. Their agents provide various promises and forms of compensation, even though no real actions are taken in that matter.
I have trusted this company TWICE and I deeply regret doing that. I strongly recommend avoiding any possible contact with this company if you don’t want to risk being left with empty promises, no parcel and no money.