Mar 15


Some people are complaining either on forums or blog comments that is a scam, and as a webmaster of, I’ve made careful research on these complaints trying to find some useful information for our readers. So far, to my best knowledge, I find that these scam complaints can be summarized as three major types:

  • Complaints about Lightinthebox customer service: slow response, unprofessional service representative, inefficient live chat system, etc;
  • Complaints about Lightinthebox products: poor quality, not completely as described, weak after-sales technical support, etc;
  • Complaints about Lightinthebox shipping service: not as fast as advertised, etc.

However, interesting enough,  if you read carefully any of  the above complaints against LightInTheBox, you will see a lot more thumb-up comments, who claimed they had bought some item from and are very satisfactory with their purchase with LightInTheBox in terms of item quality, customer service, shipping speed, after-sales support, or any other aspect.

Besides, as I’ve learnt from McAfee, the authoritative organization providing certification service on the security of websites, LightInTheBox is undergoing their intensive, daily security scan. As we can see, many famous online stores in America have also been being certified by McAfee. Under this protection, you won’t encounter any dangerous sites, phishing, and other online dangers when shopping on LightInTheBox.

So my conclusion is, like many other online stores, LightInTheBox may still have many improvements to make, but it is definitely not a scam website. To learn more about LightInTheBox, read our review about Light In The Box online store or visit bridesmaid promotion

96 Responses to “Is LightInTheBox A Scam?”

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  1. Elizabeth Says:

    not sure if this a scam? this is my second time trying to purchase something and I received this message from them after trying to purchase about $100 worth of stuff.

    Dear Customer,
    We need your help in verifying you’re the owner of the card used to place your order with
    Please reply to this ticket, or email, with the following:
    -A photo* of the credit card used to place this order
    -A copy of the cardholder’s ID, such as a passport or driver’s license
    *The photo must clearly show the cardholder’s name and the last four digits of the card number. We recommend using your cellphone camera or another high quality camera as well as adequate lighting to ensure image clarity. To protect the security of your personal financial information, you may want to cover up all other information on the card. For reference, please see these example photos.
    Please reply within 10 days. We cannot continue processing your payment without this information. After 10 days, we will regretfully cancel and refund your order in full.
    This information is needed for payment verification purposes only. It will be kept strictly confidential and will not be stored after the payment is verified. We understand you may be uncomfortable sharing this information, and if so, are ready to assist you with a cancellation and full refund.
    Payment verifications help protect all cardholders and merchants from the threat of increasing international fraud. strives to guarantee the security of all our transactions, and we thank you for your support and prompt assistance in service of that goal.
    After hring back from you, we look forward to immediately continuing with your order to prevent any further delay or inconvenience to you.
    Thank you for shopping with, and please feel free to contact us with any further questions.

    June 18, 2015 06:25 AM

  2. Michael Says:

    BEEN SCAMMED!! Order 2 items and never received anything. Impossible to get in touch with sent several emails and not one response back. I will not send all of my personal info. to these people, that is CRAZY! and they do not need all of that info. anyway. NEVER EVER AGAIN! BEWARE, STAY AWAY!!!!!!!!!!!!!!

  3. Ibrahim Says:

    I have purchased many times from LTIB and I have never faced any problem.

    I paid through PayPal and these my Experiences with the site.

    I found it good site and send every period rewards from 4-12$

  4. Sherry Says:

    I bought a very cheap mouse from lightinthebox. It is almost free, so when I found that it was broken, I don’t care. However, after three months, I encountered the credit card fraud with the same credi card I used on their website. Before that purchase, I haven’t used that credit card for more than one year. After that purchase, I did not use it anymore. That’s why I highly suspect the website might be the reason. Be careful.

  5. Elham, Says:

    Dear China sale reviews,

    we have ordered some items from, from Denmark. They deducted the money from our credit card, but they never shipped the items…. and now there is no way to contact them… there are no telephone numbers or online chat or anything else. and They do not answer the emails….
    we have ordered from the email address :, and the credit card holder: Alireza Vafaei Naeini

    I appreciate if you could show us a way…..

    best regards

  6. Panagiotis Baziotopoulos Says:

    Light in the box offers good products at extremely low prices…

    It is definitely NOT a SCAM…

  7. Cecily Says:

    Light In The Box is NOT a SCAM site. I have been ordering from them for about 5yrs and have been very satisfied with my purchases. I can’t speak about quality of electronic items but I can speak for the quality of clothing and shoes. Wedding dresses…beautiful, well made and excellent quality. Their custom fit dresses are excellent. Dance shoes are of excellent quality. Now here are a few things you need to keep in mind when ordering for Light in the Box…

    1. Order processing time vs shipping times
    2. Customs..they can hold up your order regardless of the type of expedition fees you have paid.
    3. Clothing sizes do not align with US at the sizing chart and order the size that coincides with your measurements. Don’t allow the sizing to throw you off.
    4. Please read and re-read the description of a product and if it doesn’t make sense then call customer service.
    5. If they are telling you they can’t ship something to you because your address is unverified through PayPal, don’t get upset at them please contact Paypal and do the verification. They are doing this to protect you not to be offend you.
    Shipping has gotten a lot faster over the years but these are not the type of companies you want to order from when you need/want your merchandise fast…remember most things go through customs.

  8. jim Says:

    I have purchased clothing and 50 plus LED light bulbs. redid the home in LED lights. over the past year.
    I had a couple of bulbs of one style quit to soon. but at the super low price $ 2.50 to $ 14.99 at Home Depot, not bad.
    The clothes , what do you want for $ 10.00 – Gucci ? look ok to me.
    Yes shipping is slow and tracking does not work.
    that why it is so cheep, plain packaging , slow delivery.

  9. cheap knock offs suitable for Halloween costumes. Says:

    I ordered two luxury coats. Instead I received two cheap knock offs suitable for Halloween costumes.
    Misleading quality
    Cheep, cheep fabric
    Poor sewing
    Wrong sizing

    I took pictures of the coats and compare with the provided pictures from the store.

    Avoid ordering from

    They relay on the fact that no one will return the products because of shipping cost.

    Lightinthebox is definitely a SCAM…

  10. shawonda Says:

    I just ordered about 40 $ worth of items and I hope I don’t get ripped off I planed on getting more stuff but after reading these comment am afraid I may had used a bogus sight. if everything go well this will be a sight I recommend to all my friends and family

  11. DJ Says:

    ShytInTheBox IS a total gook scam! I ordered what they showed, a PS3 controller, over a MONTH ago, it is still NOT here! It doesn’t take that long to fly around the fkn globe 4 times! So where is it? They only gave some BOGUS tracking number that has never worked, their cust serv is by far one of the WORST on the planet out of ANY company! These scam artist chink fks are never going to send me shyt, but they sure greedily took my money really fast! Pay Pal WILL be refunding me ASAP! And watch now, they will come here and give some total BS lip service nonsense, like gooks LOVE to do! Ahhh preeze, No sue, we pay you bahk chop-chop! I WISH I had know it was a gook dink chink company BEFORE I ordered! I also wish I knew how bad these clowns really are! And I’ll bet THEY pay for this entire page that tries to lie and say they aren’t a scam!

  12. fatou Says:

    I ordered £285 worth of shoes, clothes, and luxury coats. First they told me I will receive products with in 3-4 working days and it took 2-3 weeks. And when my stuff arrive for delivery by DHL,I had to pay £85 Custom duties fee which they never tell you about.And Instead I received really cheap cheap fabric that is not suitable to wear at all. They are very misleading on there website, everything on there is not the same product or quality. They are all made badly, Poor quality,Poor sewing,Wrong sizing etc

    I took pictures to compare with the pictures provided on there website and nothing is the same.

    Avoid ordering from

    Lightinthebox are thief’s a SCAM…and should not be allowed to do business.

  13. Uyen Says:

    A scam is a scam. “not as advertised ” is a fucking scam. removing reviews is a scam. not able to work with customer is a scam. if they need improvement then put “shipment may be delayed for approx 2 weeks” due to…. or give a tracking number where it is easily accessed. anything that is shadyis a scam. do not hide this shameful business behind words like “needing to improve”. if a person lie then it is a lie. do they need to improve and stop lying? yes but they still LIE!! my shipment never arrived. been three weeks. do NOT buy from this site.

  14. Cody Says:

    Totally bogus website. Product never came they took my money. They lie about how to submit trouble tickets to make it seem like a real site.

  15. Seth Says:

    Lightinthebox is a scam. A huge scam that can cover their tracks very well. I placed a huge order on some equipment, spent over two hundred dollars. I had to throw away nearly every item. Then when I posted the quality of the products individually. They deleted each of my reviews and did not allow me to review the item again. Do. Not. Buy. From. Them. I didn’t even get some of my items. They said the items shipped seperate.. it was shipped by “nltpost” which isn’t even a real thing. They are thieves and I will do all I can to spread the word and warn people about them.

  16. Khalid Says:

    Lightinthebox is scam..!!
    Never use this site !!! Be careful never buy anything. I have tried to buy above 800€ dress. They immediately deducted the money from credit card, but refused to send the items because of payment verification. I cancelled the order, it is now more then one month. They never returned the money.
    They will rip you off. Be careful.

  17. steve Says:

    I have purchased ,what was advertised as A “WEB CAM” to use it for SKYPE , according to the add it was supposed to be working camera with USB plug and mike and various tech. details on their WEB SITE.
    When “camera” arrived it was without any sort of instructions that would have my computer to
    recocnize it in cheap box stating it was a “NOVELTY ITEM” .Even at 7.99 it is an expensive novelty ,and I think ,YES, LIGHT IN THE BOX IS ANOTHER CHINESE SCAM WEB OUTLET.

  18. Sandi McHugh Says:

    I have ordered things a dozen times . It takes a while to get items, but everything has been as

    described and shipped as indicated. I always order through Paypal that way things are in their

    records and there is payment proof, and no personal info goes to Light in the Box. As long as

    things are delivered as ordered I will continue to order from them.

  19. Madeline Says:

    To Elizabeth at the top. My Facebook request was very similar to the message you received concerning verification. It doesn’t sound right. Maybe with McAfee Security this will not happen again, if indeed it is a scam artist trying to get your information. I assume FB was not a scam.

  20. Theresa Ortega Says:

    This company is a huge joke! I really wish I would have read all of the horrible reviews people have written about lightinthebox. They tried to reassure me that I waited 21 days because my “dancing shoes” were “custom made” lol huge joke. These shoes are garbage absolutely 100% not wearable. The shoes have a suade/cardboard like sole! I’m afraid to even put my foot in it because they will fall apart. These are play shoes! They have the audacity to write me to make sure the shoes are in good condition with tags etc.When I return them Lol these shoes came together in a plastic sealed bag, no tags, no boxes! On top of that they want to charge me 7.20 for returning them?! That’s extremely funny. You will not receive anymore of my money and these shoes are going where they belong IN THE TRASH!!!!!!! I WOULDN’T EVEN LET A CHILD PLAY WITH THESE. LIGHT IN THE BOX IS A SHAM! I DEMANDED TO BE REMOVED FROM THEIR MAILING LIST I DON’T WANT TO RECEIVE ANY MORE BOGUS EMAILS ADVERTISING THIS BOGUS COMPANY AND THEIR BOGUS PRODUCTS.
    I don’t know how they can sleep at night while scamming people and taking hard working peoples money, light in the box should be ashamed! Huge thumbs down.
    But I would like to thank them for the learning experience I will be very cautious the next time I bargain shop online again

  21. Ted Says:

    Bad company Scrap : Light in the box limited litbinthebox

    If you order with this compagny a big order you may not received anything because they use Intelcom to cover falsification fraud ! Intelcom sign your name ! And you don’t receive your items at all !

    Bad company Scrap :
    Intelcom Express
    1380 Rue William #200, Montréal, QC H3C 1R5
    Téléphone : 514-937-0430

    Signature total falsification fraud ! Intelcom sign your name ! And you don’t receive your items at all !

  22. Andre Says:

    I attempted to purchase twice and had both credit cards that I attempted, but never succeeded, in using call me to let me know that Fraud control alerts had gone off and they could not authorize and recommended I not purchase. The thing is that never happens when purchasing from HomeDepot or Wayfair or any other online up until these rip offs. RUN!!!!

  23. Angelic Says:

    Please don’t waste your time ordering from this company. I am a 40 year old cancer patient. I searched for wigs online and I ordered $200 of wigs and wig products from this site. I was in the hospital for almost 20 days. I wanted to receive my wigs quickly. When I got out of the hospital my wigs still hasnt arrived. I looked on the site and seen that they have canceled my order. They sent a message to my account from light in the box stating they have sent many emails for me to verify payment and address by sending them a light bill. Although this is a very strange request, I would have done it if I had indeed seen an email. I checked my emails daily while I was in the hospital, inbox and spam. After reading reviews, many of the people on here have stated, they lied to them also saying they sent emails but they didnt receive any. The company states I will receive a refund after 7 to 25 business days. This is around the holiday time. I have Christmas shopping and medical bills to worry about. I have read some reviews stating they dont like to give your money back but give credit. I do NOT want any kind of credit, I want my money to go back to my original payment. I will not be doing business with these people after reading these reviews. Many people have stated they have not received refunds. If I dont get my money back, I am going to BBB and the FTC. I do not play about my money. I just want my money back. If I do not get my money back, I will write more reivews expressing that. This is ridiculous. I dont need a generic response, I need my money. I am a divorced cancer patient with four kids. I cant afford to throw away $200 and still have to buy more wigs. I think other cancer patients would like to hear my story. Maybe I should try to go to the news. Taking advantage of cancer patients is not a good look. Or taking advantage of anyone, cancer or not. Their are some really bad reviews on here of your company. This needs to come out. I’m wondering if the company is writing the positive reviews. If I dont receive my money back by February or they send me a credit with this company, I am taking this to an extreme. I am through with this company. I wish I had read the reviews before I ordered. Lesson learned!

  24. best shoes Says:


  25. Michael Hughes Says:

    First and last time I uy from these guys. Paid up for expedited shipping and package is, of course, late. It should have arrived by DEC. 28. After complaining, I received a reply that I would receive by Jan 21!! That’s unacceptable. They also agreed to “credit”a portion of my shipping cost back to my account. However, in order to use this credit, I must order goods that are at least double the amount of the credit. Are u kidding me? Like I’m going to do business with a company that promises 8 day shipping then says its going g to take over a month? I don’t think so!

  26. Will Barber Says:

    Terrible. Just being charged as much as the item cost for shipping. No mention of additional charge when bought it.
    Not paying. Just said goodbye to £25. Criminal. They should be closed down.

  27. Chris Hall Says:

    THIS IS BY FAR THE WORST RETAILER ON THE INTERNET!! Please don’t buy from them. I bought a $200 item from them on 02/27. They said clearly “ships in 24 hours or less” on the product page, 4 days go by before I email them, they reply “item ships by March 10th”. Nope. Can’t do that. “Please refund”. They send a generic reply “Will refund $10”. OK sure… fine. Thank you! Then on March 10th I get an email “Your item shipment is delayed, will ship by March 31st”. WTF?!?!?! Asked for refund. “Your item has been refunded as a credit to your account to use on our website.” WTF?!?!? Asked them to refund back to my PayPal… “Sure, please allow 30 days for refund”. Dude. I’m really chill but FUCK this shitty ass company. Don’t do business with them. The nice looking website should NOT instill confidence in you, don’t make the same mistake I did. Cheers.

  28. Tim Kennedy Says:

    I ordered 3 pieces of mens clothing-according to THEIR USA size chart. I ordered adult large. I’d be lucky if they fit a cabbage patch kid! NOT TO MENTION they are all made of of material that would be to cheap to use for a paper napkin!
    I contacted them about returning, still tagged, unworn, items. They replied with “We are unable to accept returns of personal clothing. AS LONG AS THE ITEMS ARE STILL TAGGED AND UNWORN, THEIR POLICY SAYS THEY WILL.
    I will now go to the web and find every single place I can to warn people. I am also reporting them at
    I must say that the “light in your box” HAS GONE OUT!
    Goodbye YingYang!!!

  29. Pat Dyer Says:

    This Company is definitely a scam. I ordered two weeks ago and still have not heard or received anything. Also you cannot reach them on the phone or email. Do not order from this company if you’re smart. And that is all.


    Order Number: 1705132222919256-
    Please note we have note being delivered the right size.
    I have send approx 10 email buy have not received any reply.
    Don’t buy it’s a scam . The company is a Cheat.

  31. Ray Says:

    LightintheBox is not to be trusted, they sent me the wrong items as per my order and invoice.
    Then promised to refund and six months later still fighting them.

    Never buy from these Chinese Scam Artists. If I could get face to face with them I would kill somebody filthy Chinese Bastards.

  32. pranay vaidya Says:

    there is a product called s60t camera stabilizer on light in the box it is selling it for 4500 rupees where as its real price is 8300 rupees on light in the box… meanwhile on amazon its real price is 12000 rupees… Now that’s some thing which raises my eye brows as well as suspicion…


  33. Manolis Georgatsos Says:

    Very good variety of MADE-IN-CHINA products at discounted prices, BUT there are so many issues.The first (and obviously last) item I ordered arrived after 4 WEEKS and LightInTheBox charged me 35 EUR FOR CUSTOMS CHARGES which is ridiculous. A serious company listed on a stock exchange should know and cover all delivery-tax-customs expenses. I definitely do not recommend this website. Stay away

  34. Charles Scott Says:

    I ordered a BV7000 pro cell phone from light in the box I also ordered a lap top i received the lap top fast and was great deal shipped 12 hours after I paid all good , so back to the phone said ships in 4-5 days I paid for express mail , so the phone was still processing after 10 days I clicked cancel this order and it was not respected they jerked me around answering tickets vaguely etc finally 20 days after I paid and a week after I asked to cancel the purchase and I purchased another phone phone was shipped , in the add it listed frequencies I called my cell service provider they said the phone would work well when it did arrive it had only a UK power cord and it does not work anywhere in North America , add $41 in duty to the $261 Canadian and I am in over $300 for a phone that will not work , they will not offer a direct answer stopped communicating with me about a return exchange for another model that works the company is a scam , I am going to contact my credit card company and explain the situation and try to charge back I wish I had paid with paypal !
    They must have a really bad history for Charge backs so I am hopeful the CC company will help but don’t buy from these Scum bags really low down scum use really stupid vague answers on tickers to extend as much time as possible hoping you will go away than just ignore you .


  35. Martin Hack Says:

    Scam, Dodgy & Fraud
    Lightinthebox are suppliers of fake/faulty micro SD memory cards. These have been deliberately hacked/manipulated to show a higher capacity than they contain so the customer is conned. I purchased two 32Gb Class 10 micro SD cards but when tested, they could only hold 7Gb of date. Also their write speed was much slower than the Class 10 standard. It therefore looks as though these are poor quality 8Gb cards which at first glance are 32Gb but are slow, and corrupt all data beyond a 7Gb capacity. Despite being supplied with all the diagnostic reports showing that they have been tinkered with to dupe customers they insist on operating their unfair returns policy. Consequently, I have to pay £6 postage to return their fake items because of their fraudulent activities. Unfortunately, because they are based in China they can continue such practices with impunity.
    So, the only remedy is for all potential customers to avoid this supplier. Just google their name to view all the other problems buyers are facing.
    So, is it a SCAM? YES YES YES

  36. PANOS Says:

    Avoid ordering from lightinthebox. I order one mobile phone & 5 wifi repeater. The phone after 2 months has problem & the repeater I must restart every week. They don’t accept the problems & resolve them. No more lightinthebox.

  37. ruben Says:

    order 1707270724302079. bought a new phone, came with different MEID on the box and in the phone, that is, sold second-hand or rebuilt under the guise of a new one. The support service very quickly accepted their mistake and started the correspondence of bargaining about compensation, agreed that they will return to paypal, it took 10 days, there was no money, we started making a refund, we gave a coupon for $ 30 when buying from $ 159, but to take something again for this amount is completely reluctant. I started writing to be returned to paypal, they got up on their own that they returned and will not return. opened a dispute in paypal, but as it turned out they can not do anything and force the seller can not, so there is no hope for paypal either.

  38. Vitaliy Says:

    On Thursday(23.11.17) I get there Black Friday Coupones. Valid Period was 21/11/2017-24/11/2017 – it says that it is valied till today 24.11.17! On black Friday morning(24.11.17) I beging to try to apply this coupones to my Xiaomi M365 order, but all my Black Friday Coupones were already EXPIRED!!! I contacted to there customer service and ask them to help! But customer service wasn’t answering, so I made an orderexpecting, that they will add my discount to my order! In the end of theBlack Friday made a new coupones! And I send my second coupone to there customer service!

    On the next day I get reply from customer service “We are sorry to inform you that we cannot apply any coupons after the order is placed, and coupons or rewards are applied during check out by the customer and can no longer be applied, unfortunately your order was already shipped on 2017-11-24. As such, it can no longer be cancelled/refunded.”

    About “unfortunately your order was already shipped on 2017-11-24” Today 25.11.17 I checked the tracking number and it says “Item is not found at this moment.”. It means that order wasn’t shipped till now and its not a problem to cancell order!

    I think thats very unfair from there side! Price of item was 335Euoro+17Euro Customes Fee to Ireland=352Euro. With my promo code price should be 338Euro. 14euro is not significant money, but they are cheating even on them!

    In the end of the black Friday my friend send me a link on another website where price was just 278Euro!!! But I can’t cancell order because customer service never answer in time!

    Guys don’t be in rush as I. – it is expenxive prices, worst customer service and fake promo codes! I’m sure that you can find better place to get a best deal! Good luck to everybody!

    Update 1 Just checked the tracking number and it says “Item is not found at this moment.”. It means that order wasn’t shipped till now(26.11.17) and its not a problem to cancell order!

    Update 2 They blocked me on there website and delete all my complains!

    Make conclusions guys!

  39. Vitaliy Says:

    Hi everybody!

    I have update about my issue!

    Would like to say BIG THANKS to the LightInTheBox!

    This guys has best prices comparing with other sites, products which are always avaliable and fast shipment – I get my scooter Xiaomi m365, just for 14 days!

    I have a realy small issue with my order, so I contacted to LightInTheBox customer service and got immediate reply. My issue was resolved! Special thank you would like to say for Leon, the person who was working with me until my case wasn’t closed!

    I’m very happy and completely satisfied!

    Pleasure to deal with! Will order more stuff from them!

    Thank you!

  40. Yola Says:

    I pay for some dresses and over a month and several emails back and forth I still didn’t get a reimbursement neither the product because the package is marked as getting ready to be shipped from china postal services, there was no activity on the order other than paid and shipped, keep in mind this is an international company so there is no way I could sue the company to get my $$ back. STAY AWAY BIG SCAMMERS….Please note the blogger that is advocating in favor of LITB is from the company it self, obviously that is his or her job reply to negative reviews.

  41. Leonard T Mandracchia Says:

    Don’t buy from this company. They are mostly a scam and you will probably never receive your product

  42. bob valentine Says:

    my rechargeable touch lamp does not charge. Lightinbox customer service does not answer, ignoring my responses to return the item. I tend to think their products have problems. It seems light inbox dumps their products and some work and other fail; obviously, they don’t care.

  43. jennifer Says:

    I ordered some nail care products from light in the box 4 months ago
    but I still haven’t received any package from them
    And they closed my ticket without any reply
    They will never respond to your question
    what will we expect from China? :/

  44. raj Says:

    Well I’ve never had any problems ordering with them, delivery a bit slow sometimes though. And, well, it’s made in China, you get what you pay for.

  45. Frank Says:

    Puchased a 500.00 item and was charged twice with 3-7 days shipping. Waited for over two months and nothing. They will always say just one move week and you will not have a good tracking number. Then they will stop responding. This company should be banded from doing business in the USA

  46. Waisang Says:

    order ref 1803110428419129
    I ordered a custom made dress. Because i have a large bust, i specified shoulder to bust measurements and other measurements needed to ensure that the dress fitted and the waist is at the right place etc. They could not cope, so i asked for my order to be cancelled. Bear in mind that they were still confirming my measurements for the order at the point i cancelled. Now they are trying to claim that they have already started the creation process and deny me a full refund. How can they have started the creation process and started using materials when they have yet to confirm the measurements for the dress.

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