Dec 19

Dhgate Review

“Is DHgate.com a scam website?”, “Is DHgate legit?”, “Is DHgate a trusted site?” — I noticed that some people were asking the same questions on the Internet. As always, safety is the biggest concern for online shopping, especially for cross-border online transactions. I hope my illustration below can help clear your doubts—if you are one of those who asked the question.

1. As an officially registered wholesale company based in Beijing, DHgate has been serving global buyers and sellers worldwide since 2004. A scam company can’t have been existing for such a long time.

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2. By far, the page rank of DHgate’s website has grown to 6. As we know, Google will never credit an illegal website with such a high page rank. Also, when you search for “wholesale” or “China wholesale” in Google, you will see DHgate ranks top on the first search result page. This means Google has recognized the huge traffic and authenticity of DHgate—Google tends to place the most-matching websites with the search terms at the top of all related search results.

3. DHgate used to be the PayPal’s largest client in the Asia-Pacific region. Unfortunately, they terminated the cooperation with Paypal in 2012. Anyway, the site  provides a wide range of payment options for customers from different countries or regions. Besides, they have developed a payment system of their own called DHpay, just like the famous Chinese online payment solution provider Alipay. In particular, we encourage you to consider credit card to make the payment there to best protect your interest.

4. As a transaction platform, DHgate has an Escrow buyer protection system. All payments made by buyers are not sent directly to individual sellers’ accounts. Instead, DHgate holds the payments until buyers confirm that they have received the orders and are happy with them. So you when buy items on DHgate, you can be confident that your money will not be taken without getting the order you place. Also, if you are not happy with the order received and you open a dispute against the transaction, DHgate will not release the payment to the seller until the dispute is solved between you and the seller.

5. I myself  worked for DHgate as soon as I graduated with my M.A degree. My working experience there was really amazing and I met lots of friendly and hard-working people there. Even though I quit the company two years ago for personal reasons, I am always willing to tell the true stories about them for those who are interested in using the site for shopping but concerned about issues like safety. Even now I am still keeping close touch with some old colleges who are still working there. I can tell you that this company is definitely not a scammer and I would be more than happy to share every detail about them as long as it is not beyond my experience or knowledge. Nevertheless, when you decide to shop at DHgate.com, do remember to do some research on the sellers. That way you can avoid dishonest sellers or scammers and find the best suppliers to cooperate with in the long run. Checking the feedback profiles of the sellers is one of the key approaches, just to remind you.

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Actually, a close look into the complaints about DHgate on the Internet shows that, the most “DHgate scam” comments came out simply because of misunderstandings. Below is a very typical example I’ve found from the discussions about DHgate:

Many buyers mistake DHgate as a seller who sells and ships purchase orders to buyers. Some complained that DHgate sent items in wrong sizes, colors or styles. It was a huge mistake. DHgate is a transaction platform, aChina wholesale site for small and medium sized merchants, bridging millions of global buyers and Chinese sellers or manufacturers. They do not send orders to buyers themselves. Instead, they provide information and transaction service to both buyers and sellers. That also explains why you are able to get the lowest prices for the items you want—when you buy a certain item, you can find the lowest price from the perfusion of sellers.

I believe that, as a rising e-commerce star in China, DHgate.com should value its credibility very much. Their services may need improvements in some aspects, but they can’t be scammers. Here I should remind you that, when you shop on DHgate, you need to check carefully the credibility of the seller from the seller’s feedback profile. Also, always remember to contact the seller to make sure the item has all the specifications or functions as described. These two actions will greatly reduce your risk shopping there.

Visit DHgate.com >>

124 Responses to “DHgate Scam?”

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  1. DHgate Customer Service Center Says:

    DHgate is responsible for every customer and transaction. All the cases and handled according to the policy. In order to provide better service for our customers. DHgate has created a team to help you solve the issues in time. If you have any questions, please send an email about your problem to customer-support@DHgate.com This team will check the problem and try the best to help you solve the issue in time.

    Best Regards,
    DHgate customer service

  2. BMR Says:

    I ordered a costume and the seller guaranteed to have it to my by a certain day. I opened a dispute when the seller only sent the “hands and feet” of the costume in one package and the package with the rest of the costume was sent separately and did not arrive until THREE WEEKS LATER. Dhgate did nothing about the package being late even though the package was “guaranteed” to arrive by a certain date.

    When the package arrived, DHGATE closed my dispute without talking to me. When we opened the package, the seller had not used a box, just wrapped the item in a trash bag and packing tape. The head of the costume was crushed in and NOT even the item pictured in the listing. Seller will not communicate with me. DHGATE, despite supposedly promising partial or full refunds for counterfeit or “not as described” items has not tried to remedy the situation at all. They just keep telling me to try to contact the seller (who will not respond to my messages). DHgate can look at the messages I have sent the seller and can see that the seller will not contact me back.

    Dhgate says they will not allow me to open an “after-sale” dispute because I had already opened a dispute because the shipping was so grossly delayed. So… the package didn’t arrive in time, it was completely weeks late, and when it did arrive, it was damaged and NOT EVEN THE RIGHT PRODUCT and DHGATE will not assist with this at all. They are supporting the fraud of their sellers and their claims for customer protection are completely bogus and false.

    DO NOT PURCHASE ANYTHING FROM DHGATE unless you want to get ripped off.

  3. Hugh G. Rection Says:

    Mike Hunt hurt me!

  4. Buck jay Says:

    Will no longer do business with DHgate as i now have had 43.00 stolen from me you lie to everyone and tell them they are protected just file a dispute with the dispute tab that does not work even if you are well within the 7 days that you say and if you say to send pictures that tab also does not work. Dhgate are rip offs. Order something for 7.00 dollars and get a .25 cent item so you say look the tracking shows you got it but i did not want the .25 cent item i wanted what i ordered. This is why i will never order from DHgate ever again.

  5. Rose Heal Says:

    I am going to keep publishing crappy reviews on every website I can find until I am reimbursed my $52

  6. Sil Says:

    Hi Rose,

    Please provide your order number so that we can check the order details and see what we can do to resolve the issue.

    Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

    Regards,
    Sil
    Customer Service Center
    DHgate.com

  7. Jouni Pieniniemi Says:

    I am out $660 with nothing to show but moved shipping dates, false status updates and changed specification on the product. And no product, and no responses from the seller AND dhgate itself. The dispute process is just a black hole. Trying to get VISA to take my money back – stay away this is a SCAM. You are warned.

  8. gehin Says:

    I have been ordering on Dhgate for over 4 years. I tested all kinds of products and suppliers. The bottom line is that if you are not vigilant you can end up with a product bought without delivery or you will receive a product different from your order. Moreover what is annoying is the impressive number of similar products sold.
    It is a shame because otherwise it would be a very good site. I like aliexpress but it is more expensive than DH.
    I have searched these last years a site selling the same type of product but which saves a lot of time on our research. doukss.com Delivery is done on the same principle 1 month in general and they sell only products that you will receive guaranteed.

    Here is my experience DHgate.

  9. Sil Says:

    Hi Jouni,

    We understand the importance in getting a resolution on this issue. Please provide the order number so that we can check the order details and see how we can resolve this issue.

    Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

    Regards,
    Sil
    Customer Service Center
    DHgate.com

  10. Chantell Says:

    Do use use this site. They will take your money then blame it on YOU for the order being cancelled. Their customer service is horrible. I spoke with somone on their online chat and all that could say was ‘That’s concerning’. However, they will reply on third party review sites to get the negative reviews removed. Who takes your money BEFORE ‘verifying’??? NOT LEGIT.

  11. Nsmith Says:

    Thieves!!! Not a reputable company or business. Do not trust them with your money or cards. The only customer service you will receive is them telling lies on review boards. DO NOT BUY FROM THIS SITE.

  12. Cmoody Says:

    DO NOT ORDER FROM THIS SITE UNLESS YOU WANT YOUR MONEY STOLEN WITH PROMISE OF A REFUND YOU HAVENT’ RECEIVED. .

  13. DHgate Says:

    Hi Chantell,

    We understand you must be frustrated with what happened on your transaction. Please provide the order number so that we can check the order details and see how we can resolve the issue. We just to let you know that DHgate cannot verify if a transaction does not happen yet since we do not have your payment details yet.

    Since DHgate is a website based in China, we have implemented strict payment procedures to ensure that the one using the card is the primary cardholder.

    Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

    Regards,
    Sil
    Customer Service Center
    DHgate.com

  14. Bonita P Says:

    Just wanted to add the importance of not only checking out the seller’s reputation, credibility and “stars”, but also the reviews. Reviews (especially when there are plenty of people responding over a satisfactory period of time, meaning months to years) help you make better decisions regarding dealing with a company or not.

    I had to add this as an afterthought because although I stated that I had not had any problem with DHGate or their staff, I neglected to mention that I am a new customer. Several purchases have not been made. Perhaps I lucked out, but I think it had more to do with checking out the seller’s rep, the number of sales (or customers) he has had, how long he has been with DHGate and the seller’s rating (stars) and reviews.

    Many of those who have written a review about DHGate have done so in a calm and informative manner. Naturally, disappointment is the theme; that is a given and rightly so. But even in their writing, one can see how diplomatically they tried to handle things and the unprofessional, unscrupulous responses and other frustrations they encountered in trying to resolve a matter, not to mention wasted time, money etc.

    Having read further myself regarding DHGate, it has given me pause. Why get bitten once if there are warning signs up that say: Beware, Mr Ed has nasty teeth!

    I appreciate all those who take the time to write reviews in order to warn others and even to vent. And why not…without a release for the steam, pressure cookers blow–every time.
    Thanks again to all.

  15. DHgate Says:

    Hi Bonita,

    Thank you for your feedback. Yes, we strongly encourage our customers to check the sellers’ reviews/feedback score first before making a purchase. It is best that you make orders from sellers who have high credibility scores as well as those who have been selling on our site for some time.

    Let us know if you have any concerns about your orders so that we can immediately assist you in resolving any issue.

    Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

    Regards,
    Sil
    Customer Service Center
    DHgate.com

  16. Eva Says:

    Dear Sir or Madam,

    This is a dhgate customer complaint, my name is Eva DEBRECENI.

    I’ve been waiting for the vendor tigerstay888 to refund the product I sent back mid-April. (Order number 335538187). I also asked to be paid back the return shipping cost.

    The initial problem was that I changed banks since the order was placed and the vendor said they can’t refund to my new account unless DHGate intervened.
    By your chat representatives, I found out it’s the vendor’s decision to pay either via dhgate or through their own account. I was also told the vendor should state the sum in their messages in the format “I agree to refund ….$” in order for DHGate to proceed. But I have ABSOLUTELY NO NEWS from the vendor since!

    In their last message, they claim DHGate should pay me back. They owe me 313.55$ for the product returned and 32.30€ for the return shipping cost.

    Please let me know how to proceed because I’m quite possibly a victim of a fraud.

    I want an IMMEDIATE, FULL REIMBURSEMENT (product+shipment) AND further propositions for reconciliation from DHGate in order to settle this very disquieting situation!!!

    I’m not to hesitate if I need to involve international investigation but of course I’d prefer reconciling the issue without such procedure.

    Awaiting your quick reply!
    Eva DEBRECENI

  17. DHgate Says:

    Hi Eva,

    We understand the importance in getting a resolution on this issue. We have checked the details of this order and you returned the item without filing a dispute. For your future reference, please do contact us immediately if you have any issues with the items that you received so that we can assist you in getting a resolution right away. We can advise you to file a dispute for your protection and for you to formally request either a refund or a replacement.

    We’ll try to forward this to our team and see how we can resolve this issue, the updates are normally provided after 48 working hours. Please contact us back after this time frame for the feedback.

    Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

    Regards,
    Sil
    Customer Service Center
    DHgate.com

  18. maya Says:

    they are fraud I never received my items…will never do business with you guys

  19. Jeroen Visser Says:

    order 339561014
    I have had a very bad experience with Dhgate. They have sent a counterfeit (fake) hard disk (wiich is a crime), and refuse to help the solve the matter. I do NOT recommend DHgate to anyone.

  20. Jeroen Visser Says:

    I have had a very bad experience with Dhgate. They have sent a counterfeit (fake) hard disk (wiich is a crime), and refuse to help the solve the matter. I do NOT recommend DHgate to anyone.
    order 339561014

  21. DHgate Says:

    Hi Maya,

    We understand the importance in getting a resolution on this issue. Please send us the order number so that we can check the order details for us to see how we can assist you in getting a resolution.

    Please do not hesitate to contact us through the following link if you have any questions: http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs or send an email to customer-support@dhgate.com .

    Regards,
    Sil
    Customer Service Center
    DHgate.com

  22. DHgate Says:

    Hi Jeroen,

    We understand the importance in getting a resolution on this issue. We checked this order and you have filed a dispute then escalated it to our Resolution Center. The analyst arbitrated on this matter and made a decision that you will return the item for a full refund and the seller pays for the return shipping cost. However, the dispute was closed because the return tracking number was not uploaded in the time frame specified by the analyst.

    To verify, were you able to return the item?

    For this issue, we suggest that you reach an agreement with the seller for a refund again. Please ask the seller to send you a message stating “I agree to give you a refund for the amount of $***”. Once the seller sends you this message, please contact us back so that we can operate it for you.

    For your future reference, please be sure to fulfill the terms of the agreement so that we can successfully mediate on this issue. We’ve pulled up your communication with the seller and they have advised you to send the package using your post office.

    Please do not hesitate to contact us through the following link if you have any questions: http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs or send an email to customer-support@dhgate.com .

    Regards,
    Sil
    Customer Service Center
    DHgate.com

  23. Omotunde Gold Says:

    I ordered for a phone worth $87 immediately I got it I confirmed it without testing it. Immediately i did on the same day? I message the seller even sent him a video saying the phone is very hot and pressing by itself but she said I should go and repir it at my local store so. When I got there was told to bring $51 which I told the seller but she as. Been playing me and i tried opening after sale dispute but not working. I think I have been scammed help me. This is my order number 259296785

  24. DHgate Says:

    Hi Omotunde,

    We understand the importance in getting a resolution on this issue. We can still intervene on this issue and you just need to file an After-sale Dispute so that we can mediate. Since you are having a hard time filing a dispute on your end, please send us an email and indicate the order number as well as your evidences and the screenshot of the page showing the dispute is not going through so that we can check more details and assist you further.

    Please do not hesitate to contact us through the following link if you have any questions: http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs or send an email to customer-support@dhgate.com .

    Regards,
    Sil
    Customer Service Center
    DHgate.com

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