Dec 31

When I came across the so called “AliExpress scam” complaint in one forum, I couldn’t help laughing. The angry buyer claimed that AliExpress sent him a wrong item he never ordered. Based on my knowledge about AliExpress, it is no way possible as AliExpress is only a wholesale transaction platform – it does not sell any item, not to mention ship out any item to any customer. Obviously, this buyer was either ripped off by a seller doing business on or encountered an unprofessional operation carried out by the seller.

In this case, the buyer should report the problem to AliExpress for mediation or contact the seller first to solve the problem. Given such misunderstandings about AliExpress, I think I should share all of my familiar facts about AliExpress, which may help you more clearly identify whether AliExpress scam is a reality or not.aliexpress super deals

Facts about
1. An express wholesale channel of, which was founded in 1999;
2. Officially went live in April, 2010;
3. Mainly serving small businesses, including Chinese small suppliers and global small re-sellers.
4. Accepting PayPal, credit card, MasterCard and bank transfer (TT payment);
5. Offering Escrow service to protect payment from buyers. AliExpress will only release funds to the supplier after the buyer confirms satisfactory delivery of your order. If the buyer is unhappy about the item or purchase, he or she can submit a refund request to AliExpress to ask for a refund or a solution;

6. All orders placed on AliExpress will be processed quickly, mostly within 1 week.
7. Small quantity orders are extensively accepted while for some items, minimum order quantity starts from 1 piece only;

8. AliExpress adopts a set of strict policies to verify each supplier before they are accepted as registered members and start to list their items there. In Chinese foreign trade communities, many suppliers complain that they can’t pass the censor by AliExpress and thus are not able to successfully register with the website.

But as the number of suppliers there is huge, some may willfully escape the verification by difficult-to-spot means. Before you trade with any seller, do remember to check every detail of the supplier, including feedback score, membership tier, item specifications, etc. Besides, in case any problem occurs, make sure to save a record of all communication with the supplier, which will be used as powerful evidence in the event that a dispute between you arises.

9. Once you open a dispute against a supplier, AliExpress staff will take care of the mediation work. However, the whole process may need some time as the platform needs to collect enough evidence to make an impartial ruling. So if you happen to encounter such unpleasant experience, you’d better be patient enough before AliExpress helps you solve the problem.

I personally believe that it’s unfair to spread the “AliExpress scam” voice everywhere while the company is trying its best to help you get through the issue. Nothing is born perfect — AliExpress is still young in cross-border express wholesale business and needs time to improve itself. After all, the wholesale website belongs to the world’s biggest wholesale group and its credibility is unquestionable.

My advice: shopping at should be cautious to avoid scams committed by certain suppliers – following the guidelines about how to find good sellers there may help you out; before doing enough research on the suppliers, items and services on AliExpress, never assume that the AliExpress scam complaints are 100% true, otherwise you may miss out really fantastic business opportunities; the best way to make sure you are trading with a reliable supplier and will get satisfactory item from the supplier, is to place a very small order to test all the details before you place a bigger order.


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100 Responses to “Facts about AliExpress Scam”

  1. InsideAlibaba Says:

    AliExpress is only a wholesale transaction platform.

  2. C Says:

    Aliexpress is a business currently utilizing dishonest business practices by American standards. Are they a scam? Take my example:

    I placed an order for 5 iMac desktop computers for almost $5,000. The seller accepted the order and posted a tracking number for EMS shipping, even though I selected UPS. The tracking number offered no information. I had to wait ten days before I could file a complaint with Aliexpress. During that time, the tracking number repeatedly showed no information. After ten days, this is what happened:

    I explained the situation in the *very* small amount of space allotted for the complaint. No communication from the buyer, false tracking, etc. I actually filed this on January 1st, 2011. They responded on Jan. 4 with a message stating:

    “In order to move forward with this case, we need to receive a response from the buyer within 5 days.”

    HOWEVER, the message was dated 3/1/11 or March 1, 2011. They gave the buyer two extra months, on top of their “five days” in order to respond. I suspect this is to ameliorate their only source of income: the buyers.

    I sent messages to every single complaint department, including the department designated for complaining about the practices of the complaint department (literally, the email is Today is Jan. 27th and I have received nothing back, and nothing has changed.

    Twice I chatted with an online customer service representative who told me they would leave a note for the person assigned to this case, and I have received no response. Aliexpress underhandedly favor buyers in mediations, as buyers are their only source of income.

  3. C Says:

    *favors sellers, that is.

  4. Chris Conradie Says:

    All sounds wonderful until you buy something from Aliexpress (AE).

    I bought a car part and selected the option of completing the transaction through the AE own transport system. The supplier sends to AE and they send to the user. This obviously happens after payment. The following happend:

    I paid
    The supplier send the item to AE warehouse
    AE said they cannot send the item as it is a car part
    I offered to send my own courier to pick it up but they refused
    They do nothing
    They don’t answer emails (which was answered daily before payment)
    They dont respond to the complaint on their website
    I am totally frustrated and annoyed and cant help thinking its a scam.

  5. Ian Says:

    Ailexpress is only for Wholesale items?

  6. Volt Says:

    Principly speaking you are right 50/50 in my opinion, I am the AliExpress customer for only the 1st time and last ever. Their “Escrow Service” is just a fake “Dept” to keep customer waiting for a full month and to use those monies for their own investments, I think .

    You want to complain ? No luck ?
    I would say DO NOT BUY THINGS IN Alibaba/AliExpress.

    Buy from Amazon or Ebay is much much better and for trusted.


  7. joe Says:

    AliExpress is a website that allows or possibly takes part in selling memory chips that have been hacked to display larger memory volumes than are actually in the chips. If you order and try to cancel prior to shipment forget it, they have your money and that is the end of it. Complain to the US Customs service, and actual manufacturers whose name is imprinted on the product that you ordered and lets try to get China scammers banned from sending any products to the USA. Deal with the AliExpress and any China mainland supplier, manufacturers at your own risk.

  8. pb Says:

    Decided to try AliExpress and ordered 4 SD cards, all from different supplyers, thinking maybe one will turn out ok…3 were all fake, only taking a small percentage of there quoted mem size…All 3 failed data tests…The 4th, well that never arrived, in each case I have had my request for refunds turned down….Aliexpress have don nothing to help me….I think Aliexpress is a scam in its own right, by keeping on suppliers of fake goods…..

  9. Franz Sigel Shroy Says:

    AliExpress hosts dishonest companies as well as a FEW honest companies, just as this writer stated. However, AliExpress is ALSO a dishonest company and they have ripped me off about 10 times the last quarter of 2010. One seller sold items listed as 2PCS, so I bought three of these orders which should have totaled 6 items. The seller said that each order was only “1 PCS”, and they only wrote “2 PCS to introduce product to public”. AliExpress let it stand. I bought some gold “leather” bags which ended up being made of plastic. AliExpress let it also stand. I bought 50 of one item, but 5 items showed up. They said it was a listing mistake by their employee. AliExpress also let this one stand. I never received 50 of an item, and 50 of another item. AliExpress marked both of these items as “received” without my permission and also let these sales stand. In EACH of these cases I complained, filed formal protests and send photos and copies of emails, and in EVERY SINGLE CASE AliExpress found in favor of the seller who ripped me off! So, don’t act like AliExpress is an honest company and it is just the sellers that rip off the public. BOTH the sellers and AliExpress rip off the public. I did find 5 honest companies, but because of getting ripped off by the 10 dishonest sellers it is impossible to make a profit so buying anything from AliExpress is a complete waste of time!

  10. Wholesale Prom Dresses from China Says:

    […] is the hint indicating the quality level of the prom dresses, but not always. You should beware of scammers. So it is important to buy from a trustworthy marketplace or factory. In China, the best known prom […]

  11. Dale Says:

    Aliexpress and alibaba is a scam. I got ripped off by them. Lots of criminals working there. They violated an account i dont even use. I think we should start a class action suit against them and shut them down and jail the criminals who run the web site.
    Do not buy from them.
    Paypal dumped them because they are ripping people off

    If you cant use paypal, then you are not protected. Alibaba and Aliexpress will take your money and you may never see it again or your product, and they do not cut off scammers. Stay away from these dirty criminals

  12. Jon Says:

    Aliexpress is real scam. I just bought tablet pc calling f7 with the seller name is KATE WANG. In the her website said, the tablet can use sim card to call but actually when i tried to put my sim card did not want to insert and i tried so many different way to insert it and it still won’t let me insert. So i complained and wrote the bad feedback to her and then she said if i delete my feedback then she will refurn me my money. She also said return the product to her and she took care the shipping charged. So I followed her word sent the product back to her and deleted the feedback, then i never get any refund from her not even a penny.

    This is her website:

    I suggest to anybody don’t buy China Product cause they will steal ur money.

    Thank U (07-1-2012)

  13. Admin Says:

    Hi Jon,

    Sorry to hear that you got an unpleasant experience with the Aliexpress seller. From your case, we noticed that you followed the advice of the seller after the dispute was incurred. This is how some scammers always do! They mislead and cheat their unhappy customers by promising that they will refund them if they delete the bad reviews. Based on our knowledge, you should submit the case to for an unbiased ruling. As long as the evidence you provide is valid, you will get your refund. Unfortunately, you may have missed out the deadline to open a dispute against the seller.

    Anyway, one bad seller does not mean all sellers there are evil. Aliexpress is very famous in China as it belongs to the biggest foreign trade company Hopefully they are doing their best to attract and serve customers in order to compete against their competitors. For wholesale transaction platforms like, one thing you should always remember is to read carefully their policies before you place the very first order. That may well protect you from any scams.


  14. gee Says:

    This supplier wouldl not cancel my order. The I phone 4S leather red case was not in stock so, Sherry, wanted me to take it in black and requested that they cancel my order. I was redused c cancellation because she was me to state some other reason other than our of stock. Now they are trying to force me to accept the black on and bill me anyway. I have reported them to the BBB..who then gave me a phone # that only was a recording. Scam Criminals

  15. Lee Says:

    I recently had a transaction go through on my card – tried to call the USA number got voice message and left a message to call me back NO SUCH LUCK! Also, faxed head office and have not gotten an answer back. SAD

  16. Lee Says:

    How do we get them to REPLY! I do not know Chinese and even if I called the office I would not know how to explain the situation!

  17. Admin Says:

    Hi Lee,

    For your case, I would suggest you request your credit card company for a chargeback as soon as possible.


  18. Swagg Says:

    I ordered a helmet suppension system in a size S/M in dark earth colour and of course seller said I ordered L/XL black, which I recieved. Also the seller stated that it would be shipped via EMS, and after payment I recieved a promte email stating it would now be shipped via China Mail, adding another 3 weeks to the arrivel time.This is just par for the course with 3rd world suppliers. Word to the wise stick with eBay and you will be safe.

  19. Danyel Andrews Says:

    I purchased the hair based off the description no tangles pure virgin hair brazilian human hair all cuticles in one direction I received the hair omg it was synthetic Hair not human at all it tangled the first day I had it in I contacted the seller he stated he would give me a 5% discount if I changed my feedback to 4 stars so he is scamming every customer and a lot o the feedback is revised sad but true

  20. Liliane Says:

    AliExpress just rips people off for “small” amounts of money. How many hours of work are you prepared to do for free just to get your money back because something didn’t come or wasn’t what you ordered? Not to mention the frustration level–they routinely disable the second, necessary log in after you have already logged in to My Account, so you can’t even MAKE a complaint! I tried a direct email address and only reply, after several emails, was to log in, go to next step…..impossible! After two weeks, till deadline was reached and I gave up. That escrow protection is bullshit. You will never see your money again. AliExpress enriches countless crooked Chinese businesses, which is why Paypal LOST megabucks on them and pulled out after only one year! Save yourself time and money and adrenalin and STAY AWAY from AliExpress. Liliane, in France, November 2012

  21. Randeep Says:

    So I got it right. You people do not post negative reviews over here. What I had written against China websites was not digestable to you so you did not let me post my views. GOOD!!!. That proves that Chinese people and Chinese websites are just fraud.

  22. ARMANDO Says:

    the so called secure payment my white albanian ass aliexpress in a bounch of con freak’s dealing with them is a night mare they told me to pay via westerunion kuick pay soon as i do that the seller tells me they dont take westerunion payment from aliexpress and they know that so why the fuck did this mf let me pay via westerunion i lost round 20 dollars in fees and onother 20 in internet point chating to the mf robots and gess what is now 10 days still no refund every time the castomer service gets back to me with a answer is waite a ferther 7 monkey bessness days wish i had one of those mf here right now i well teach they how to deal with peaple worst experience ever wach out not from the sellers bout from aliexpress it self scamers and icopetent mf during bessness with others people money

  23. Admin Says:

    Hi there,

    Western Union is the last payment option I personally would suggest you use when shopping from Chinese suppliers. To keep your money safe, you are encouraged to use Paypal or credit card.

    Good luck.


  24. Admin Says:

    Hi there,

    To avoid spam reviews, we moderate each review before it is published. It may be delayed as we do not handle comments every day. Anyway, if you read more posts at our site, you will find good reviews, bad reviews or neutral reviews against Chinese suppliers everywhere. As a review website we are trying our best to stay unbiased.

    Thank you for visiting our site and sharing your review.


  25. Admin Says:

    Hi Danyel,

    Sorry to hear that you encountered a terrible shopping experience with the seller. We have reminded our readers again and again that when you trade with Aliexpress sellers, never bypass the site to solve any dispute between you and the sellers, especially if they ask you to change your feedback for them in order to solve the problem. It is very likely to get scammed if you do follow what they suggest. Instead, you should report the case to the Aliexpress customer service team — they will rule the case based on the evidence you provid.


  26. Randeep Says:


    I agree that there are good reviews, negative reviews and neutral reviews for all Chinese suppliers but I also think that a company cannot satisfy all persons. Of course there will be some people who will be dissatisfied either with quality or with service of any site (not only Chinese, but also US site or Indian site) but here the case is that of the number of complaints and the type of complaints (Aliexpress does not respond to customers for refund of payment). In my previous post (which has not yet been published), I gave you a list of 8 sites that has a large number of complaints against Aliexpress and yet you say in your blog that it is a genuine site.

    Also as you say that you are staying unbiased, can you show me any review for any Chinese site by you people on which you have given your negative opinions. Of course, you also know that there are many Chinese sites that are cheating people but I do not see any negative reviews for them on your website. You only give positive reviews on your website.

    Of course I do agree that there are many good Chinese sites that are doing good business and providing excellent service and products.

    It was good to know that you also agree with me that Paypal is the best option to pay for the Chinese sites.


  27. Admin Says:

    Hi there,

    Sorry to hear that you got such awful shopping experience with Hope their service team can see your review here and provide you a solution.

    Thank you for your comment. Good luck!


  28. Roader Says:

    Aliexpress taking parts for sellers. You can not file a claim when you discover that you have been scammed. You can only file a claim if you do not receive the item.
    I have been scammed by Aliexpress. I have bought many electronics and ALL of them become
    broken after a few times use.
    My suggestion DO NOT buy electronics from Aliexpress. They look cheap but they do not
    work. And warranty is a joke.

  29. Starwars Says:

    SCAM SCAM SCAM!!DONT BUY FROM CHINA BOTTOM LINE! – SCAM, , -SCAM , i bought a netbook from for $119 and on the product they said free shiping by DHL world wide, so ordered the item, made payment through western union and provided them my shipping address information and i awaited my product , 2 weeks later my product never arrived,so i contacted the sales people to inquire about why my product and why it had not arrived they said they were confused about the shipping information and asked me to send them again my shipping address, i did that and they said my address was in remote area and DHL couldnt reach it and i should add another $35 for shipping, i told them i didnt have the money to add on the shipping and they should refund me my money, they said maybe is i provided them with another address they wil ship my goods by hongkong post or china post without any cost to me, crazy uh? i only have one address and its the one i gave them and i just needed my refund, they send they couldnt bear the cost of western union charges and would use part of my money to make the transfer, so i wrote the to say, why in hell should u charge me with the refund?i used my money to cover western union charges and you do the same, they wrote back said if only i could give them a different address, i told them that you people dont understand , 1.i dont have money to add on to shipping by DHL and 2. I dont have another address. i just need you to refund me my money but if it makes you happy to put western union charges on my account then do that and send me the rest of the money, they never replied and didnt send my money. i order 6 computers from they charged me $630 i asked them for a tracking number, a day later when they sent it, i entered it and it wasnt working, i emailed to tell them it wasnt working they said i try later,told them i tried it 10times and it wasnt working. they stopped replying to my emails and since i havent heard anything back from them. so total got scammed ot of $741 and the last supplier came from between to contact suppliers coz they sll your information to scams and spam your inbox.

  30. Admin Says:

    Again, I remind all global buyers that paying by Western Union is highly risky as you can not get back your money once any problem occurs.


  31. Larry Says:

    I have bought a few items through Aliexpress 2 of the items were recieved in less than 12 days. I am still waiting on a third item for over 70 days now. I opened a dispute before the deadline and requested a refund for unrecieved order. They have done nothing to help me.

    So you may save money on items purchased through them but you will certanly loose more money in the long run for an item you will not recieve and still get billed for.

    My advice don’t use Ali Express if not willing to loose money.
    You will get ripped off.
    I don’t buy through them anymore.

  32. Mary Says:

    Scam. I bought a pair of “genuine” leather boots that turned out to be hiddeous plastic pieces of S…
    The seller said that if I changed my review and give them 5 stars, they would refund me. I was stupid enough to do it and of course they never refunded me.

    I made 2 complaints to Ali Express:
    – First one on they “complaint” platform. AliExpress replied it was my fault because should have opened a dispute in the first place. They also said that since the vendor advised me I would get a refund, I should be happy! Great news indeed. Seems like Ali Express protects these crooks.

    – Second complaint and last chance was to report an abuse (the order was not completely closed yet). Second reply from AliExpress: my fault for giving the vendor 5 stars.

    I believe Ali Express doesn’t care about their customers. This is sad because I purchased some great items from good sellers. However, I’m not going to take any risk anymore and I won’t purchase from this site.

  33. Admin Says:

    As we always remind buyers who want to trade with sellers at
    1) do remember to read their dispute policies carefully before you start your shopping there; otherwise, once a dispute is incurred, you may miss the deadline of opening a dispute and as a result can not get the refund.
    2) never trust sellers’ suggestion to change the negatie feedback for them in order to get the refund. This is always a lie!
    3) when a dispute happens, open a dispute in time and solve the prolbem through the platform. Let the Aliexpress dispute customer support team handle our case. Don’t try to get a solution through a negotiation with the seller only.

  34. Alex Says:

    I just had a very bad experience with Aliexpress, I purchase a Haipai MTK 6575 cost $219.91 from a shit store call ShenZhen Saddle Technology Co., Ltd., the order take more than 2 month to reach me, and it did not work at all, contact with seller and Aliexpress for refund for weeks, I get nothing but tell me to wait. Shit. be carefull of this seller:

    ShenZhen Saddle Technology Co., Ltd. is a scammer:

    Also, I took look at his feedback, the feedback with big problem, they are not untrusted:

    One buyer purchase from ShenZhen Saddle Technology Co., Ltd. more than 10 orders with in one day(exactly, the orders were placed within 5 minutes), and more than 30 orders within one week, most of the orders are 1 piece each order.

    Do you think it’s reasonable that a client place 10 orders to the same seller in the same day? and the client place more than 30 orders within one week? and all feedback are good from this buyer.

    The most untrusted is the client order 10 orders for the same item from the same seller and 1 piece for each order, please don’t forget, it’s free shipping item, why the client doing like this?

    If you are a buyer, and you want to buy 10 same item, will place your order one piece by one piece? I am sure 99% clients will buy all 10 items in one order.

    So what is the balance 1%, the balance 1% is seller and buyer are from same store, or the buyer work for seller and seller pay commission to “BUYER”, they buy and sell continuously, in that case, the seller can earn lots of positive feedback.

    Totally, the feedback from some Aliexpress not trusted, I also check on Chinese website by google translate, there are many agent helping Aliexpress or taobao(another website like aliexpress under alibaba company) seller earn positive feedback, what the seller need to pay is a small commission, say RMB1000-4000 for 1000 positive feedback.

    Last I would say, please be away from ShenZhen Saddle Technology Co., Ltd., they are a scammer.

    If possible, please also be away from Aliexpress, the feedbacks are not believable, if you have problem with the seller, Aliexpress can do nothing for you, because it’s seller pay for Aliexpress, they must protect buyer,and close their eyes for the scammer.

  35. LM Says:

    ‘AliExpress will only release funds to the supplier after the buyer confirms satisfactory delivery of your order.’


    AliExpress releases funds even if the order does not arrive.

    Seller Milooney wedding dress company took money for a custom order, did not change the order and sent me the worst piece of crap imaginable.

    And then when you say you did not receive what you paid for, AliExpress allows sellers to ‘reject’ your claim. Oh, so sellers can just call me a liar, and AliExpress protects them?


  36. Carlo Says:

    ITS A SCAM!…I recently put a purchase order in and was told the next day my order has been canceled for security purposes..
    Then I got an email saying I need to be verified
    What do they want
    Copy of my id and my credit card details
    Yer right as if im gonna provide that….
    Y would they ask that/
    Seems like im not the only one who has had this happend to
    Come on we are constanly told NOT to give out our details
    On top of that there is no one u can call email Nothing

    Ive purchased from DH Gate No prob
    These guys can go to hell
    Check their forum page, c that im not the only one

  37. Admin Says:

    Hi Carlo,

    In case other people are interested in the case like yours, I’ve published a post as a reply to your question and concern, please read it here:

  38. james Says:

    There are some honest seller also on aliexpres.i do have some bad experiences but mainly i got into contact with good supplier.
    As they sell goods very cheap so quality is according to price.
    The worst thing about chinese seller is that they treat u like an idiot.they think they r very clever.
    they pretend not to understand english than they do appologies.
    Aliexpress can be a very good site if admin take some seriouse action against scammers.
    Only authentic, reliable and 100% verified supplier should be allowed to sell goods.
    complains should be handled very seriously . And customer should get refund asap.

  39. Aggie Says:

    I’ve purchased many items from Aliexpress sellers over the last several weeks. I’ve had very good experiences with almost all of them. For the few incorrect shipments I’ve received, I opened a timely dispute and was given refunds very quickly. I do not feel that I have been ripped off or scammed in any way. Of course, I’m careful about reading seller feedback and placing only small orders the first time. If I am satisfied with the integrity of the seller and the order I will increase the amounts in my next order. If I’m not satisfied with the seller, I will not purchase from them again. I use the Aliexpress escrow payment method and, as yet, have had no problems. Many of the sellers on Aliexpress, at least for the products I am purchasing, are also selling on Ebay. Thus far, I don’t think Aliexpress sellers are any better or worse than most that I have dealt with on Ebay or other websites. In fact, I would like to see Aliexpress give Ebay a run for its money. I’m fed up with Ebay and its Monopoly on this sort of internet trading.

  40. Lawson Says:

    Complaint DetailsGeneral Information
    Case Number: 410808971 Website: (Order Number: 1020724796)
    Their Contact Information
    Company Name: junfeng chen Website/Product Url:
    Contact Person: junfeng chen Email:
    Complaint Description
    Complaint Type: Order not as described Product(s): 2012 free shipping Features collar Men Korean Slim Paul shirt cotton long-sleeved polo shirt cotton men B02 black drown gray
    Transaction Amount: US $ 30.00 Payment Date: 27/11/2012
    Payment Method: wp101

    Current StatusStatus Details Action
    Processing To move forward with this case…
    To move forward with this case, buyer needs to provide enough evidence such as clear pictures, videos and any other relevant information to support this claim within 3 calendar days. Any forged or modified evidence will not be accepted.

    Dispute Order On Aliexpress

    Please do not reply to this email. This mailbox is not monitored and you will not receive a response.
    Please log in to to provide the evidence to AliExpress before the due date.

    Dear ,

    Thank you for contacting Alibaba.I am sorry to hear that you are not satisfied with your order .

    1. Your previously-submitted request is rejected due to no evidence provided.

    2. As you claimed that the items are not as described, much more effective evidence should be provided. Please provide clear pictures/videos to show the difference within 3 calendar days. (Please don‘t provide pictures instead of video if video is requested). If it is not same as picture, we will ask seller to provide the address.

    Failure to provide the valid evidence before the deadline, this case will be closed with full payment released to the seller.

    1) Any forged, modified or repetitive evidence will not be accepted.
    2) The size of the evidence should be limited to 2 MB; if your evidence is oversized, you can upload to Mediafire ( and provide valid website link to us.
    3) How to create your Mediafire account and use Mediafire? Please click this website ( and refer to “5.Mediafire User Guide”.

    PS: If there’s any agreement reached with the supplier before this case is closed, please provide your supportive evidence on the complaint centre. Or AliExpress shall have the right to proceed to handle the Claim based on the supporting documents available and/or the settlement terms reached in the Order Messages within the Time Limit between the Buyer and the Supplier.

    Your understanding and cooperation will be appreciated.

    Best regards,

    AliExpress Case Management Team

    Please note that when you cancel the claim, we will assume you agree to release the payment to the seller.

    Cancel Complaint

    If you are still unable to resolve the issue or reach an agreeable settlement with the other party five days after a complaint was submitted, you can choose to request help from by clicking File a Claim.HistoryFrom Date Details Attachment(s)
    anura Lawson 04/01/2013 I emailed the seller immediate…
    I emailed the seller immediately after I received the package, I was under the impression that I could send the item back return to sender. The USPS service explained that I needed to pay and that I needed to email the company. I showed USPS the package and they expressed to me that I needed an English address in China in order to successfuly return the package with postage paid by me. I amended my dispute do to the fact that the seller refuses to communicate with me in regards to giving me the shipping address so that I can return the item back to him, in essence the seller is forcing mw to keep a product that I do not want and that looks nothing like the picture. This was supposed to be a Christmas gift for my husband, he was not able to enjoy this gift because it looks nothing like the picture. I have included pictures of my husband who is very small. I have attached photos of the product which looks nothing like the shirt on the seller’s website. The quality was a very poor quality and the sewing was horrible. As you can see from the pictures my husband is very small and should be able to fit the shirt if it was properly made in accord with the pictures as advertised. All I want is to return my order and receive my money back. I have asked for the seller’s return address many times and they refuse to give it to me. This is not professional at all if you sell a fradulant product allow the customer the recourse to return the product if they are not happy. I am not happy and this is not professional.

    Conversation Details for Ali Express Chen.doc
    Your Dispute Details Ali Express Chen.doc
    Item specifics and Product Picture Ali Express Chen.doc
    Product Image with current reviews.doc
    Anura Lawson pictures 126.jpg

    Administrator 03/01/2013 To move forward with this case…
    To move forward with this case, buyer needs to provide enough evidence such as clear pictures, videos and any other relevant information to support this claim within 3 calendar days. Any forged or modified evidence will not be accepted.

    Dispute Order On Aliexpress

    Please do not reply to this email. This mailbox is not monitored and you will not receive a response.
    Please log in to to provide the evidence to AliExpress before the due date.

    Dear ,

    Thank you for contacting Alibaba.I am sorry to hear that you are not satisfied with your order .

    1. Your previously-submitted request is rejected due to no evidence provided.

    2. As you claimed that the items are not as described, much more effective evidence should be provided. Please provide clear pictures/videos to show the difference within 3 calendar days. (Please don‘t provide pictures instead of video if video is requested). If it is not same as picture, we will ask seller to provide the address.

    Failure to provide the valid evidence before the deadline, this case will be closed with full payment released to the seller.

    1) Any forged, modified or repetitive evidence will not be accepted.
    2) The size of the evidence should be limited to 2 MB; if your evidence is oversized, you can upload to Mediafire ( and provide valid website link to us.
    3) How to create your Mediafire account and use Mediafire? Please click this website ( and refer to “5.Mediafire User Guide”.

    PS: If there’s any agreement reached with the supplier before this case is closed, please provide your supportive evidence on the complaint centre. Or AliExpress shall have the right to proceed to handle the Claim based on the supporting documents available and/or the settlement terms reached in the Order Messages within the Time Limit between the Buyer and the Supplier.

    Your understanding and cooperation will be appreciated.

    Best regards,

    AliExpress Case Management Team

    Please note that when you cancel the claim, we will assume you agree to release the payment to the seller.

    anura Lawson 27/12/2012 The order received looks nothi…
    The order received looks nothing like the order placed. The seller refuses to give the buyer an address to send the product back to. “This is my third request for you address. I am trying to send a package back to you, I have a dispute and I need your address to send your package back to you. Please send me the address in English. I will have to escalate this to a claim if you refuse to provide me with an address to ship the product back to. ”

    To move forward with this case, buyer needs to provide enough evidence such as clear pictures, videos and any other relevant information to support this claim within 3 calendar days. Any forged or modified evidence will not be accepted.

    Dispute Order On Aliexpress

    Please do not reply to this email. This mailbox is not monitored and you will not receive a response.
    Please log in to to provide the evidence to AliExpress before the due date.

    Dear ,

    Thank you for contacting Alibaba.I am sorry to hear that you are not satisfied with your order .

    1. Your previously-submitted request is rejected due to no evidence provided.

    2. As you claimed that the items are not as described, much more effective evidence should be provided. Please provide clear pictures/videos to show the difference within 3 calendar days. (Please don‘t provide pictures instead of video if video is requested). If it is not same as picture, we will ask seller to provide the address.

    Failure to provide the valid evidence before the deadline, this case will be closed with full payment released to the seller.

    1) Any forged, modified or repetitive evidence will not be accepted.
    2) The size of the evidence should be limited to 2 MB; if your evidence is oversized, you can upload to Mediafire ( and provide valid website link to us.
    3) How to create your Mediafire account and use Mediafire? Please click this website ( and refer to “5.Mediafire User Guide”.

    PS: If there’s any agreement reached with the supplier before this case is closed, please provide your supportive evidence on the complaint centre. Or AliExpress shall have the right to proceed to handle the Claim based on the supporting documents available and/or the settlement terms reached in the Order Messages within the Time Limit between the Buyer and the Supplier.

    Your understanding and cooperation will be appreciated.

    Best regards,

    AliExpress Case Management Team

    Please note that when you cancel the claim, we will assume you agree to release the payment to the seller.

  41. vic Says:

    in november 2012 i have bought products from aliexpress seller — her name is jiaai li
    her email is
    her paypal is
    she has already closed the shop after she ribbed me
    the seller ignores completly my emails


    i really made a transaction with a thief

  42. Mar A. Says:

    definitely a scam…. i ordered a cellphone last month and paid it accordingly…. unfortunately i did not received the cellphone and the refund that i requested…. so please avoid ordering in it is not reliable online business……

  43. Kathi Says:

    Ah yes Ali Express what a joke. I am a small business owner and have been burned once, and that will neve happen again because I will never purchase from them again. There is no recourse if you have a problem and they suggest you communicate with the seller to resolve the issue. You can see the seller online and try to communicate and they say is I will contact the company in my case Canon and I will get back to you. Every time I try to contact them they say “haven’t heard anything will get back with you”. I’m still waiting. Don’t do it stick to American made products and buld our economy.

  44. Manowar Says:

    just been ripped off of $600 from Aliexpress, seller lied about an item. on the product desciption it says it ia a genuine Samsung Note 2 phone with all the photos from Samsung website …. what I received was a cheap chinese replica … now I cannot even open a dispute on Aliexpress as there is no such option anywhere on their website. and there is no complaint/trouble ticket system in place.
    and there simply are no human beings behind this website, no one to contact, noone to complain to … nothing, nada, niet
    morality … DO NOT BUY CHINESE

  45. Mike Says:

    Paid several hundred dollars for item. Package arrived was very small in a hand woven sack. Item received was nothing like what was pictured. Return postage was way too high — about $75. So submitted complaint. They just run you through a long process and then state not enough evidence and disperse funds to the seller. In other words, if you dispute you give up your right to a refund. So realize it is cost prohibitive to return the merchandise, which is not always what is pictured. And furthermore, the seller rating is fraudulent. Even if you give all 1’s — they add the three 1st together, so that all sellers get above three stars, even if you gave the poorest rating on all three measures. EVERYTHING ABOUT THIS SITE IS FRAUDULENT. Also note: YAHOO Is owned in part by Alibaba — the Chinese Fraud Company that owns AliExpress.
    STAY AWAY FROM YAHOO (discontinue use of Y mail and yahoo mail) , Alibaba and AliExpress.

  46. Mike Says:

    AVOID this fraud seller on AliExpress:

    the best supplier wholesale co., ltd
    China (Mainland)

  47. dawn Says:

    I bought. A receiver from sell ray-shun and. All is see on my order is funds processing then I see finished, I am lost as to what this means. I have sent numerous emails and none was replied to. I wanted to buy 60 xc403p receivers good thing I ordered one first to see how things work. I am in the dark as to what is happening to my order the order details stated funds processing then it went to finished can any one tell me what that means

  48. Sergey Says:

    Hi there! Please remember – this web-site are scammers:
    Store No.117732
    i bought 10 pcs of Watches – they send me really ugly quality watches, all of them are broken now.

  49. Maureen Says:

    I don’t know aliexpress but some idiot is posting over 950 spam comments for an aliexpress store on my blog a day. I can’t complain on their site because they require me to have a product code which I don’t have or his member ID which I don’t have. All I have is the aliexpress url that I see over and over and over.

    Thanks, I just had to vent. I will never ever buy anything from anyone there.

  50. Pissed Says:

    Aliexpress works great .. untill you meet the scam artist.
    From this moment on its a 6 month on going battle to try get money back.

    Aliexpress has left the dispute sitting for 3 months without a single change

    they clearly have no intent on sorting out this refund, its stuck in there escrow service
    theres no phone email or address to place complaints into.

    the only option i have is to spam the seller with emails none stop….. and this is not making a change.

    I think this is how they make the most of there money. Dispute arrives .. they just keep it

  51. Robert Says:

    The transaction date of my order was 03/12/2013. Got order confirmation same day and seller processed the order in 2 days. With seller promised Delivery Time:15-26 Days, the item should arrive within 04/10/2013. With no Item received till 04/29/2013, and tracking# trail lost, emailed the seller asking him for a full refund if not delivered within60 days.. Sellers advised me ,” please be more patient. please do not worry about it, if it is lost on the way, we can resend you a new just let’s wait and see, ok?”. The seller objective was to keep me inactive for an INDEFINITE period of time, while less than 2 weeks left, to dispute my credit card. With no order received and unsuccessful negotiation with seller to get a refund tried to open dispute with aliexpress and received Error Message. Aliexpress does not cooperate. Only a dispute with my credit Card solved the PROBLEM.
    Seller has Contractual Obligation with Aliexpress. Aliexpress has Contractual Obligation with the Credit Card Bank. Credit Card Bank has Contractual Obligations with consumer, based on Credit Card Consumer protection ACT.
    If anything goes wrong and consumer stays inactive beyond 60 days, then everybody will be off the hook, and the Consumer WILL RUN OUT OF LUCK. While the seller will get the money, the Consumer will Get Nothing, or a Different Inferior Product, or a Fake Product.

  52. Salon Says:

    As far I can see this place is filled with humble idiots that don’t follow rules and lack common sense and then cry when they are scammed, I been buying from dealextreme, tinydeal, alliexpress, and other’s (including ebay, and I don’t know why some of you think that ebay is safer when the people selling at alliexpress most of the time is also selling at ebay… I guess placebos taste good), if the sellers has less than 200 transactions then don’t waste your time, go for the sellers with with at least 1000 transactions if you’re buying something expensive, and 200+ for cheap shit, if a seller with 1000+ transactions sells the product you want and a new user with 20 transactions sells the same product for 20% less, then you better go with the 1000+ transactions seller if you don’t want to be scammed.

    If it sounds too good to be real, then it’s fake, simple as that.

    Completed transactions from china = Hundreds
    Times being scammed = Zero.

  53. franz Says:

    what site should i buy a pair of shoes?a reliable site? me at

  54. robert Says:

    Well, I started using Aliexpress for almost 1 year, because apparantly I found the goods for a very reasonable price. However, also I found that Aliexpress help you almost nothing if the seller cheat you. My suggestion, do not start business at Aliexpress otherwise you have a risk to loose your money..

  55. sondra Says:

    I have ordered shoes from alliexpress suppliers and many times they do not give me what I order. Just to let everyone know. Something needs to be done about that. It wont stop if nothing is done.

  56. Anna Says:

    If you’re careful and thorough, you have a lower chance of being scammed, and can get ridiculously good deals. But if you are scammed, beware, Alliexpress will always favor the seller. That’s all there is to it.

  57. Jake Says:

    I do not understand all those complaints.
    I have ordered several times on aliexpress. first samples then larger amounts. Then resold those items in my country and yes, I did have problems like a broken umbrella or faulty products from time to time but all I did was opening a dispute and send pictures or film of faulty products and in no time I received a full or partial refund.
    It is not a SCAM! Some companies there try really hard to be professional despite their poor english.

  58. Kip Says:

    What I though I was purchasing (according to the title) of the product was not what I received. I attempted a refund but the poor communication from the vendor made it impossible. I will never do business with this company again.

  59. Excel Says:

    I have contrary opinion about Aliexpress. I buy things from the site every month since 2012.
    I did not receive my order once which was my fault being my first time of transacting.
    As far as I’m concerned, AE is trying. I have gotten refund twice.
    Customers monies are protected.
    Please stop tarnishing the site’s image. We do biz with them and enjoy them as well.

  60. Mark Says:

    my first experience with AliExpress and a pretty bad one. Milo Zhang
    First time at AliExpress i bougth 10 Power Banks oke.. Afterwards there are a lot of flaws with the accessories i forgave him and completed the order. Later on i discovered that the power banks are not 2600mah as discribed but far lower than 1000 mah and he fucking admits like he is proud and told me not to contact him!! How can a seller behave like that? i mean don’t you want to build up trust and reputation as a company? Some sellers are trustworty, but trust me thats like 1 in 30 sellers or so

  61. daryll g wood Says:

    well i have seen allot of comments on here. the site ali express ie scams. or should i say some of their sellers are frauds. what bothers me the most. is that their still there ripping people off. i guess the way they work. is they rip so many people until they make so much money then they move on??. well this time they have ripped off the wrong fellow.i purchased from four sellers. that were selling 10 yuan 1/0z china panda coins. when i first received the first one which took 3 weeks or longer. i have tried all i could do to be civil about thease purchases. contacted each seller now at least 3 times. and of course there is no answer. i tried to do the dispute of course that doesnt work.i have tried for over two weeks now to get a response from anyone. still i receive no help no answer. so alibaba, or ali express. or what ever you feel like calling yourselves. im going to show you what a man with a legal degree does to thieves. i can guarantee you the sellers or the company that lets the sellers rip off their customers are just as much at fault as the fraudulent seller. so for myself and all the other people that have been ripped off from thease scammers. i am going to the federal trade commision, the better business bureau and etc. i will have this company shutt down. and then all the thieves will be stopped . i hope you are reading this because the american people are tired of being scammed. i am one of them this time you should take the time to read this comment. because im 100% for real. have a nice day. dg.wood

  62. Jurgen Frank Says:

    Alixpress is one big automated marketplace
    support will give you loop after loop on steps to do and ending up nowhere.
    Most of the stuff they sell is fake and they understand you perfectly before you buy
    but after that , no good english , no refund and continues repeating the same questions over and over
    Alixpress alway favors the seller when it comes to claims.
    There system of selling , customersupport and communication is pre 2000 and they don’t care as
    long as the money keeps on rollin in.
    There are so many errors in their website that it is unbelievable that this site is still up and running.
    My advice , let other people get the hastle of buying on alixpress , and those people will sell it
    on amazon anyway for the few cents extra profit.By it at amazon and your covert.

  63. Jim Says:

    I have bought many things in Aliexpress
    not all seller are cheat
    recommend a good seller for you
    i am sure you will like her


    Note: the above comment is posted by an IP belonging to Zhejiang, China and for this reason we believe it should be a fake review. We still approve the moderation simply to warn our readers.

  64. B Says:

    I searched bing regarding scams and harassment from eBay & aliexpress and found this site and hope that you all can help me with this extremely serious matter.I just learned that ebay owns aliexpress! After filing a claim against ebay for selling a hookah products and at the same time was scammed by an eBay seller that did not send all of my items, a man named Mr. King from eBay that responded to the bbb claim in which I challenged Mr. King who stated he worked in the eBay Presidents office is now harassing me from an old dispute I had to file from a defective item received from aliexpress. So these two companies are either linked/aliexpress owned by ebay which I certainly believe to be true considering I was speaking to Mr. King on bbb about ebay not allowing selling of my hookah item, however I am being harassed by Mr. King from the security department of aliexpress now. My main concern in the bbb claim in which ebay has basically bought the bbb as they closed my case before uploading a report I plan to publish about all of the drug parapharnelia eBay is allowimg sellers to sell even thoufh it violates ebays own policy of their drug and tobacco policy. I believe the harassment I am now receiving from Mr. King from emails connecting him to the tradesecurity at aliexpress site is directly correlated to the bbb dispute which is for public viewing and also an attempt from Mr. King to silence me and my report regarding Mr. King not allowing healthy hookah items to be sold on eBay yet allows after several months of reporting this matter to eBay the illegal drug/tobacco continue to be sold and in the thousands of items beings sold for tremendous profit for eBay on the FVF’s & PayPal fees. Any suggestions on how to handlw and seek recourse when the employee of eBay working in the Office of the President of eBay is harassing me from the aliexpress site. Another issue, with the eBay mobile app can locate and identity all known accounts, passwords, everything just about on your phone, the same with the privacy policy when using your mobile or pc withour an app. I do not know that my information has been compromised by Mr. King, however he responded to me unsolicited on aliexpress from a case previosly found in my favor and closed and Mr. King just reopened it. All positive suggestions welcome as to my legal rights that appear to be violated as well as who to reach out to regarding this matter. Thank you in advance as I will definitely come back to review your responses on a daily basis.. – 8/24/2013

  65. Admin Says:


    You said ebay owns aliexpress? It is definitely impossible. is the most famous trading platform for small and medium-sized merchants. It belongs to Alibaba Group. Although aliexpress and ebay may target different group of customers: one for businesses and the other for end consumers. They are technically strong competitors against each other.


  66. Sarah Says:

    My Daughter ordered pants, legging and shirts from this site… they shipped it to a non existent address and blame it on her. They said she put in the wrong address. You cannot mistake USA for something else but they did. My daughter is 18 yrs old. No way did she do that. Its a name we have never heard about or exist. They claimed they send it there and it was successful. The vendor refuse to refund or reship the order to the correct address. We try to find the owner of the site and make a complaint about the shop. We could not find anything or how to make such a complaint and instead we found this and many just like this. expensive lesson for a young person to learn.
    DON’T BUY from this site.

  67. Kane Says:

    I came on here because I was trying to find out why I couldn”t log in to my aliexpress account. Come to find out they were doing nightly maintenance. I have been reading many reviews and well… here is my take the good and the bad. I have purchased on aliexpress for many years and I have purchased many items in all manor of quantities.

    THE BAD:

    I agree escrow is crap. I have disputed many items. to be exact I have disputed 119 transactions.
    Of the 119 transactions escrow and aliexpress dispute resolution center have helped on 1 transaction.
    The others were a result of communication from the seller going from immediate response pre sale, to slim response after purchase, to absolutely none when trying to resolve a dispute… Just as many other buyers have said on here.
    Disputes for:
    items not as described
    to working only after a few uses or not working at all
    to poor quality,
    to missing quantities,
    to non delivery…
    to shown as delivery but still did not receive……..I”ve seen it all.

    Do not depend on the dispute resolution center, it is crap, it is there to waist time for the seller, It is a waiting game. to see who can last the longest. Why do you think it is so hard for you to find a true contact area or contact number. They are letting you go through the motions to delay time when the correct response is for you to dispute the charges with your credit card. The faster you do this the faster you will receive your funds. if paid by paypal you may be in luck, because while Aliexpress buyer protection is for the Chinese sellers, paypal is for the buyers and 9 times out if 10 your dispute will be honored.

    The other bad is delivery times
    This is not necessarily a bad if you understand the different delivery options.
    Theres post/air mail 15-45 days after shipped (60 days for select few countries)
    Theres epacket 2 weeks or less after shipped (only offered for select few countries)
    Theres express 5-7 days after shipped (usually DHL, EMS, TNT, etc)

    The Bad slash Good:
    A lot of these seller do not get to see the product themselves. We order from them, they order from a warehouse. Its the middle man game. So they are negotiating just like we are. they can not answer immediate questions because they are waiting on a response as well.. Its the classic, my people will be in touch with your people, when they get in touch with there people. And for the most part they really do try to provide good customer service. There are only a select few who physically have the product in there possession. This still does not get past the fact there are scammers and horrible sellers that abuse the awful system of checks and balances on Aliexpress. This is because they can just easily make another account and begin to scam again. Don”t believe me? Look up ebay and paypal stealth accounts. Experience right here people.

    The good
    Remember why we come to these websites, because the offer a product at cheaper than retail price…and for the most part the saying is correct, “You get what you pay for”.
    I RELY ON ALIEXPRESS for my business as I am a reseller.
    So here are some tips if you want to make a good purchase on that website.

    If you are just a once in awhile buyer, my suggestion is once you find an item:
    A. Find 10 – 20 more just like it. Some of the buyers may seem to be different but a lot of them have multiple accounts. Some do it to expand there visibility, others do it because of their low feedback rating.

    B. Read the feedback. Feedback can be informative as well as deceiving. If theres little feedback and the rating is low. Read what the feedback is. Is it not as described, stop working, broken, missing pieces, missing quantites??? These are feedbacks I would stay away from.
    Is it slow shipping, late shipping, never received. Sometimes its just misunderstand from the buyer with delivery times, or strict customs with certain countries (Italy, Spain, Germany, etc), or an item lost in the mail…believe me it happens, I”m from the U.S. and packages I ship gets lost by USPS. Bad feedback based on shipping isn”t that concerning unless the majority of the negative is because of late shipping. I say a 3 to 1 ratio on not receiving is bad enough to stay away from.
    Best option, ask the seller they can tell you the shipping methods, cost and usual arrival times to your country.

    Do not get caught up in the conspiracy theories. 1 person posted on here about a seller receiving multiple positive feedback from the same buyer for the same item. Stating why not purchase 10 or more rather than just the 1. Well…. I do that.. Like I said am a reseller and i have many items I sell in quantities of 1 that I have purchased 100”s of times and have my supplier ship directly to my customer. And i have left positive feedback for each successful delivery. It is not profitable for a seller to purchase there own item and leave positive feedback numerous times. Remember they pay fees for every sale and fees for all processed funds.

    C. Communicate and ask Questions.
    You can not just browse over the listing, then purchase, and when you receive (or not receive when you think it should have come) begin to complain about the condition, quality, or per assumed expectations of an item….
    Ask the questions, the majority of the sellers are firth coming and will tell you.
    I seen posted complaints about SD Cards… I sell them, I purchase them from Aliexpress…
    You wonder why some sellers offer a 32GB SD Card 50% cheaper than some others? look at the listing. Ask the true capacity. you should have 10 or more seller lined up and asking the same question, “Is this 32GB?”. Some will say yes, the true others will say it is a 32 but its true capacity is 4GB. The you will begin to wonder why, then you will look at the listing and see the true wording and realize the listing and seller is not lying, you just assumed what it was. Once you get the answers you are looking for you can weed out who is a good seller and who isnt.
    Ask About the quality
    many items on Aliexpress come in stages of quality. Some can be graded on the “A” system
    Meaning AA or AAA or AAAA or the whooping AAAAA…
    Even charger cables can be rated this way
    Even though its cheaper on aliexpress, believe me when I say “the cheapest is not always the best”
    You can still buy it, but you may not like the quality, the durability, or the longevity.

    D. Confirm your answers
    Once you have your answers and you are satisfied……ASK THEM AGAIN
    This way they know your expectations and you have a clear understanding about your purchase. This way is there is a problem both parties can leave away from the experience as happy as possible with maybe future purchases.

    If you are a reseller or own a business
    A. All of the previous tips apply.
    B. Sample sample sample I can not stress enough to sample…Nothing like getting a larger order of something your going to loose money on, or have numerous complaints about, or even worse that is no good to you what so ever. Sample the product this way any issues or concerns you can question before trying to sell the item. Also, do not tell the seller you want a sample, some try to suck you in with a high quality product that they up charge for the 1 piece then send you crap on a larger order. If the have 1 piece available, purchase it and if you like try to negotiate on lager orders. With larger order the price per piece should go down but make sure they maintain the quality of the item that is sent.
    C. Build a relationship with your supplier.. I can not stress enough that when you have a supplier you have made numerous successful transactions with…they will go to the ends of the earth to help you on any and everything. From price, to shipments, to solving problems, to finding other items…. the list goes on.
    Starting out I used 15-30 great suppliers…Who were all good I might add. i have filtered that down to 2 suppliers. The more successful you are…the more successful they are..Its mutual beneficial.


    Do not change feedback, its there for a reason, specially in the name of trying to get your refund.. Look at it from both perspectives. What incentive do they have to provide a refund once its changed. You have already had a bad experience so most likely you will not purchase again, so its a win win for them…no more negative feedback and they keep the funds. Not to say all will do this but why take the chance. Reverse it, only change the feedback if they provide the refund. But then again who is to say you are an upstanding individual, especially after being burned from the transaction.

    Do not slow ship large transaction. $100 USD or more, Express ship, this way if you need to dispute with your credit card months have not passed making it difficult for you to.
    Also remember if you try to take the course of a charge back stating you did not purchase the item please be sure you have not made multiple purchases on Aliexpress first… it kind of defeats your argumentative point. not saying you would not win though.
    Do not purchase without
    carefully reading the listing, Shipping options and times, and return/refund policies
    carefully looking at the images
    Communicate with your seller

    Do not make large quantity purchases without sampling. Know what it is you or someone else may receive.

    And people please stop trying to associate cheaply made products with China. Thats like associating cheaply made burger with Mc Donalds or White Castle. We still eat them and we are getting what we pay for. I mean this in more ways than 1..
    While you look at your iPhone or Android device, read this from you Mac Book or laptop, play your PS3 or Xbox or use you mixer to make a smoothie….please remember these are all made in China. We are just getting what we paid for.

    Hope this helps

  68. Fish Says:


    I’ve read alot of replies, and it seem’s like a 50/50 chance of getting a satisfied deal from

    I just don’t get it, write. They will hold on to your money until you give notice that you are happy with the product and that you’ve retrieved it. then they will send the money to the seller. So if there’s a problem with your order.. shouldn’t the money be transfered back from or am I missing something?

    Regards Fish

  69. Admin Says:

    Hi Fish,

    Based on our knowledge, if there is a problem with your order, you can open or submit a dispute to and if you have valid evidence to support your claim, they will refund you the money.


  70. Mirafiori Says:

    I’ve done cca. 500 transaction on Aliexpress – great platform – buyer protection and refunds by dispute work 100%. I’m so addicted to them that I am not even interested in learning other sites policies even if they have cheaper prices for some goods.
    I had few reasonable disputes and refunds ..all done in my favor… correctly and honest by Ali….
    but if you are a begginer, naive…. simple harted … there are a lot of thieves opening stores on Ali and they would find way to rip you off. It’s not Ali’s fault but Your negligence, lack of experience and ignorance …sorry but this is a cruel world.
    So… first read tips for buying, seller rating , track your order on and react on time – open dispute if deadline is closing and there are no goods in sight.
    Good luck….anyway it’s a game ..

  71. Zoltan Says:

    Here’s a short description of my experience with AliExpress and a seller named Jake Li:
    On June the 6-th 2013, I ordered and payed for a touch panel.
    Order details:
    – number: ….
    – item: GG705S touch panel
    – price: 30.95 $
    Note that this was my first order on AliExpress (and I think the last too…)

    In August the order status changed to finished (time expired), and now I can not open a dispute anymore.
    In September I recieved a package, that contained only an A4 paper, with a message from Mr. Jake Li: “Please tell me the touch panel type: PG708S or GG705S”

    Immeiately after this I sent a message to Mr. Li that I need type GG705S.
    He mentioned that I need to order it again to receive it!!! BUT I ALREADY PAYED FOR IT ONCE!!
    So I kindly requested him to send me the item because its already payed, he reassured me that there is no need to worry, but still, after 6 months I still did not receive my item.

    So now I want my money back, but I don’t think this will happen
    At least I want to make sure that such kind of situation will not happen to anybody else.

  72. Zoltan Says:

    And not to forget, here is the seller you should NOT buy from:

  73. ray in oregon Says:

    Another victim of Aliexpress. Seller never shipped item. Transaction has been in dispute for 5 months. No answer from Aliexpress. DO NOT USE ALIEXPRESS. SCAM

  74. ray in oregon Says:

    Aliexpress is a scan. Seller got me for $100. Transaction in dispute for 5 months with not response from aliexpress. SCAM SITE

  75. Sophia Says:

    Aliexpress suppliers total scammers after you send the money and then double check if your gonna get same item as in photo supplier Catherine wang from queen wigs told me no for the full face I need to send $52 more the original amount that I thought was for full lace was$159 via , then when she said I had to send $52 more I dd it western union, after I send it checked again to to if I was gonna get exactly what I want she said it was diff price by that point I ask for my money back, she said she put the $159 back on my card which take 7-10 days , but the $52 she kept asking for my acc password claiming she needed to go into link to send back western union I refused so I wrote feedback , she then said she can refund the rest PayPal instead in 2 min if I changed the bad feed back to 5 stars I refuse they still have my $52 dollars I’m frustrated all I get is virtual responses no one to help total scammers never again will I order from aliexpress

  76. Sophia Says:

    I will never order again bad experience they always blame you when you cancell order and demand u change bad feed back to 5 star no way I will lie to get back $52 supplier name Catherine wang order num 60746503245981, if I don’t get my money I’m gonna have them investigated

  77. Sophia Says:

    Seller Catherine wang from queen human wigs on ali express just told me if I don’t change bad review she won’t refund the partial money of $52 and that she helped me refund back to my visa the first amount of $159US when I cancelled ordered il have to wait 7-10 days to see that refund but she’s kept my remainder I will not change feedback and she says she will make aliexpress remove the feedback!! They are scammers and they cannot keep ripping people off

  78. Camila Says:

    I’ve bought several things from aliexpress successfully , I am including a purchasing silver seal and have no complaints , other than a seller who gave me the leg and was unhurt . The aliexpress closes an application as if it had been made ​​in a short time , this is wrong because if you do not get every day missed the chance to complain . I bought several things from a store that was in different order numbers but the seller put the same tracking code for everything and when I received the goods the aliexpress closed my requests regarding them delivered to happen but I received only half of what I had lost and how the application was closed lost my chance to complain and get my money back . The seller said he would give me the money back in the form of coupon but stopped responding to me . Now I am without my money without my merchandise and without the right to complain and show everyone how this store is a scam . Then follow the link Store lest anyone fall in the same stroke I :

  79. Erial Wilson Says:

    I’ve bought things from aliexpress & have never had anything bad happen. You just have to read the reviews & find a trustworthy supplier.

  80. Andreas Says:

    The website is not a scam, but many sellers are, and the website does not care much about scams. That is my experience.

    I bought ozon cleaner for car use, opened the product and inside the nice looking exterior was 1 diod light, 1 resistor and 1 transistor. That was all. No way this product can produce ozon and clean air. I told aliexpress this, and also send them pictures I had taken of the electronics, they told me they needed more proof for my claim, so I explained again why it is not possible that the product can produce ozon. Aliexpressed closes the case telling me in one sentence that my claim was wrong. I an certain that aliexpress knows it was a lie, since very basic knowledge of electronics is needed to understand that I was right. I even chatted with a representative from aliexpress at their website that comfirmed that I was right. But the people you chat with have no authority, it is the so called “expert team” that makes the decisions. The people you chat with tells you they will contact the expert team and also the seller but I did not get any answers from the expert team or the seller. I also chat with a person telling me that all that aliexpress do is connect buyer and seller and that they take no responsibility. It is only the seller that is responsible for a fraud. I argued that the problem in my case is the factory that produce the fake item, and that this item is sold by hundreds of shops at aliexpress, but aliexpress will not act to stop the product. It is up to each seller if they want to sell a fake item or not, and obviously very many sellers want to do that …

  81. Aylwin Says:

    Kian Zhou, whose shop is found via runs a really loose ship. Ordered a product to be shipped to Malaysia. Inquire as to why tracking information has not been updated by the postal service for 2 weeks. Sends me a tracking number where the consignment is sent to Russia! Spoke to him about the matter. Tracking information exists in the postal service’s system for only two days. A month plus later, tracking information hasn’t changed, claiming that the consignment is still held in customs. Asks him for a refund, and he has the gall to tell me not to give him terrible feedback. Open a dispute and got my refund days later. Find out that I can no longer leave feedback for his store, and am very disappointed. Ruins my very good experiences with other sellers on Aliexpress. Will continue to use the platform but Geek TM store 504327 is a shady operator.

  82. Ruth Says:

    I purchased 3 full lace wigs after research and based on the advertisement, pictures and description from the following merchant: owner name Evan Hu.
    I received the wigs within 3 business days which was very impressive, but I should have known that hurry, hurry has no blessings.
    Problem is, the quality of the hair and the density is not even closed to what was advertised. It was supposed to be 130% density, but for all 3 units, its not even 90%. I have to purchase weave hair to add to the wigs to make them a little fuller.
    I provided neutral feedback which prompted vendor to contact me. He sent me a couple of emails pleading that I change the feedback and he would in turn refund me $30.00.
    I ought to know better, but I fell for his scam and changed the feedback. I have sent several emails with no response. I can’t go back and change my feedback which is unfair. They should allow the buyer enough time to test the merchandise before closing an order.
    Now I am stuck with very bad wigs and I’m beyond pissed.
    Do not Purchase from this vendor-

  83. AliExpressThieves Says:

    Guangzhou Qstar Hair Products: Store No.1020184 Stole $225 US dollars from me.

    SHE: The Owner of Guangzhou Qstar Hair Products

    I came on to make a purchase. I saw an item I wanted, I paid for it and Guangzhou Qstar shipped it. When i received it, I realized it looked completely diffrent from the product I purchased. I told them I wanted and exchange or return. She said I had to click on that I received the item then they will give me a refund or exchange for which i did click on I received the order. Then she said for me to lie and give her excellent feedback rating, i refused. This is when she started to call my house nonstop and threatening me both over the phone and in writing stating that If I did not change the feedback rating she will not give me a refund and it is up to me if I want my money because she will not give me my money unless i change the rating.

    Someone contacted me and stated this company did the same thing to them. She decided to give them good feedback when they decided not to give her money back. So, even if I lie and change the feedback, they will still steal my money– it’s a lose lose situation.

  84. Andy Says:

    Aliexpress is a total disgrace.

    I ordered a Noth Face jacket from

    Katherine Outdoor Store

    On receiving the jacket i noticed all the feathers from inside it coming through the fabric (the listing states it is 90% Down Lining)
    So i sent a message asking why all these feathers were coming through the outer fabric, i was told that it is normal for a few feathers to come out.

    I wore it for about an hour and when i took it off my clothes were covered in feathers and the outside of the jacket had then sticking out everywhere.

    I opened a dispute for item not as described and asked for a refund, The seller said they would give partial refund which i accepted.

    I then went to leave negative feedback but was unable to leave any feedback, I contacted CS but was told that because i opened a dispute then i could not leave feedback, There feedback policy says that feedback can be left when a dispute has been closed, When i send the CS a picture of this policy they say that it does not matter what it says in the policy. These are the rules. I only purchased this item because i saw that the item had 30 previous orders but no feedback yet. i thought that if people where not happy with the item then they would have left negative feedback, Now i know exactly why there was no feedback left, it was because they had all opened a dispute about the quality of this item and then not been able to leave any feedback.
    I have looked at other items on this website and have found most items some with over 100 orders and no feedback left for any of them.

    Aliexpress do not let you leave feedback if you are not happy with an item, you are not allowed to warn other buyers about the quality of the item, To me this is a disgrace for this company to be allowed to operate under these circumstances and something should be done about it.
    So to all potential customers only purchase an item if there is a lot of positive feedback been left for it.


  85. JimmyBootleg Says:

    What can I say…. I am a cheap arse bastard looking for cheap stuff. Nuff’ said. For me AliExpress is a literal godsend- stuff I want that is cheap and has free shipping, as well as cheap bootlegs which I buy l and show off to my mates – and we find the cheap engrish manuals and overall shoddy quality most amusing! I can say this. All my aliexpress orders have arrived, all were what I wanted, and it suits me. It’s not for everyone but it certainly suits me

  86. itamar ben shalom Says:



    After not receiving the goods.I was asked to supply EVIDENCE for NOT receiving the goods !!! and they call it a buyer protection system ! This is a seller protection system.
    How do you prove you did NOT GET anything ???



  87. Adam Says:

    Hi all,
    i’ve been shopping on for many years. Of course it happened that the product was of a low quality, but all such cases were resolved via disputes.
    In the rest cases i used to get a satisfactory product for a terribly low price.
    For instance i like to buy clothes for my dog there, things for my bike and etc.
    My advice is to read some product reviews to pick the right product on independant websites
    People write their own experience about purchase and the product.

  88. Mohd Says:

    Aliexpress is a big scam site. I lost 129$ in a dispute. don’t ever buy from them..

  89. picturefun Says:

    I bought multiple time from Aliexpress, most sellers are good, and ship the goods out in a reasonable time. there are a few bad ones. So I agree it is NOT fair to call it scam.

    So how to protect yourself when ordering from it? Always use Credit card for the payment, so in case the dispute fails in Aliexpress, or no way to dispute, you can always do a charge back

  90. tessie Says:

    I’ve ordered a couple times from Aliexpress and i’ve found that they send clothing items just fine. I’ve ordered charms for necklaces, shirts, all from different sellers. the only problems we had were shipping for one item which took almost two months, but it’s what we expected since the item’s are from China. the only other problem was the sender sending the wrong amount of shirts to us, we filed a dispute and the problem was resolved. from reading these comments i think it’s more the electronic side of aliexpress to not trust. i haven’t looked into those areas because i think it’s sketchy to order computers from China. but their clothing so far is perfectly fine!

  91. Deb Says:

    We were behind in ocarina production, so my husband ordered $500 worth of ocarina clay flutes from Fujian Dehua Datang Ceramics CO., LTD via Ali Express. Of 50 flutes only 2 were out of tune, but we were nonplussed and ordered 50 more. Of this order only TWO were in tune! 2 out 50! The shipper had asked for us to let him know about the order, so we did, expressing our grave disappointment. Despite having an invoice stating the seller would take responsibility for any problems, the men involved with this company – Rambo Chen and Joe Huang, have shown absolutely NO integrity, have taken no responsibility, call us liars, and expect us to pay over $200 to return the bum flutes even though DHL Express says it would cost them far less to issue a return authorization and pick-up. We are so disgusted. Paypal won’t help. AliExpress won’t help. We’ve been ripped off for $500! We are just a small company – 2 of us, so this really hurts. BEWARE!642

  92. Petros Georgiakakis Says:

    Dear friends.
    Be careful…
    I used Aliexpress for a couple of cheap items.
    Everything went ok!
    When I ordered an expensive one – a tablet from the seller “xing hui”, that cost 91,81 euros (Pipo P9 3G Tablet PC RK3288 Quad Core 1.8GHz 10.1 inch IPS Retina 1920×1200 2GB RAM 32GB ROM Android 4.4 GPS HDMI 8.0MP Camera, Properties: P9 3G n Smart Case + Black) the item never came.
    I have sent the company seven emails, attaching all the details with the scam seller “xing hui” and no one from the company answered.
    When something like that happened to the other e-shop I use (Mininthebox) the guys from there were fast and they re-sent the item.
    DO NOT buy from Aliexpress…!!!!!

  93. slate21 Says:

    I placed two orders in the last 10 months on AliExpress using three different cards (a Visa Debit, and two Visa Electron). The payment went through (as it does with Amazon and Ebay and any other online legitimate store, same shipping details, same cards), the money was instantly taken from my account. A day later I received a communication informing me that the order was closed due to security reasons. The electronic items I had tried to purchase were almost 35% less than elsewhere (hence me placing the orders). That I believe is the hook, the bait for us to use our cards and let them made the transaction. I am not business insider but I firmly believe that, even though the money was returned (in one instance at least.. still waiting for the second transaction to be reimbursed), the transaction must have generated somehow a profit to them.
    A scam?
    Wish someone with banking backgound would look into this matter soon. I am tired of this Chinese fraud

  94. aj100 Says:

    I’ve ordered from Aliexpress lots of times, & I’ve really never had any problem-yeah the orders take awhile to arrive, generally on average around 3 weeks or so, sometimes sooner, but the vast majority of the time the sellers are offering free shipping anyway. The only time I remotely had any sort of issue was I didn’t get an item I ordered, which wasn’t the seller’s fault-for some reason it had made it to my local post office, & rather than be delivered it made it’s way to another one & then just got lost. So I filed a dispute & got my money back. Though I’ve never bought anything expensive off there, I mean, you’re buying from China, so I personally don’t tend to feel comfortable buying more expensive items if they’re being shipped from overseas. I generally have used it for things like fashion accessories, clothes, stuff like that, generally extremely inexpensive.

  95. BillV Says:

    Not sure if they are scammers or not. I can say they are spammers. My Analytics are full of referrals from these guys.

  96. BillyBob Says:

    Bought 2 pairs of shoes from alibaba sellers several years ago ( was shipped both smaller size than requested)
    Ordered another pair but never received them ( this was when you could pay through PayPal)
    Paypal refunded my $$
    Paypal now refuses to deal with Alibaba/Aliexpress..wonder why???
    Now AliXXXX want a credit card or money transfer??..good luck!

  97. Master J Says:

    Product Details : Led driver 1000W 12V 83.3A Single Output Uninterruptible ac 220v to dc 12v Switching power supply unit for LED Strip light
    Order Number: 63077256125062

    Scam Artist / Criminal ID: Dee Ye



    The Plays: Putting a brand new product images. Once ordered.. Send dented and rusty product. Vouch for repairs after product refuted. Pretend and deliberately took a long time to send you service parts. Several months later.. You’ll get the service parts (outer casing / chassis only). Then you will know what is actually placed in the the rusted casing / chassis, BINGO! .. It’s a whole junk ! The whole internal components, PCBs, .. which really can not be used again while that “buyer protection’ already invalid this conman had run away. WOW !! what dramatic play !!

  98. Amjad Says:

    I made a transaction on ali express for a pair of watches, unfortunately the seller shipped it to a wrong post office (150km away) and expected me to drive down and collect the package. This would not have worked for me as the post office did not entertain my request for facilitating the handover. subsequentlly i asked for a refund that also did not happen. Now when i asked the supplier to clarify he started using un professional language and even went on the extent of telling me to shut up and not to bother him again.
    I am totally disgusted seeing this un professional attitude& what is more frustrating is the lack of support i am getting from ali express website for lodging a complaint.I am just being sent to one web page to another….one auto response to another. This website seems to have no measure of checking the service provided by the countless suppliers which it has accumulated.

  99. MaryB Says:

    Sellers there are a joke and a ripoff. I ordered some electronics components 8 days ago and the seller hasn’t even processed the order! No response to emails for 3 days! Filed a fraud complaint with my credit card company to recover my money.


  100. Tyezell Says:

    So if i buy an item thats 5 dollars, all i can lose (if its a scam) is 5 dollars, correct?

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