Dec 04

China Wholesale Shop Tmart.com

When I was compiling the list of China wholesalers of electronic gadgets, I found Tmart.com. At first glance, Tmart.com looks no difference from other online electronic gadget stores. Anyway, the Nextage Seller mark displayed at the bottom of its homepage caught my attention. I did some research then, trying to dig out more valuable information about the shop. Here I would like to share my findings, though what I finally got is quite limited.

On the Tmart.com website, I noticed that no phone call information is indicated. Instead, I only found a Hong Kong mailing address. I asked one of their customer service representatives, the girl told me that their head office is indeed located in Hong Kong, but they have some warehouses across the world and their biggest warehouses are in the US, the UK and Hong Kong.

I believe Tmart does have warehouses in different countries and regions as the store provides worldwide free shipping. Based on my knowledge, many other China wholesale shopping websites of electronics or electronic gadgets do the same way: they cooperate with overseas warehouses to stock and deliver their goods while running their business through their websites and working at offices in the mainland China or Hong Kong, e.g. DinoDirect.com.

However, for their Hong Kong-headquartered part, I still have my doubts. At Tmart, you can use live chat or email to reach their customer service team, but you can’t find any phone call number. Besides, Google tells me that the company address is used by different companies. Anyway, I didn’t mean Tmart is probably a scammer. One of my Chinese friends registered her small firm in Hong Kong while doing business with her global customers in Shenzhen. I know she is a completely honest person and doing serious business. Many Chinese people choose to register their companies in Hong Kong simply to reduce all kinds of costs and to raise their customers’ confidence. After all, Hong Kong is an internationally famous city with high enterprise credibility. Tmart may be one of such companies. From my research, the Tmart office should be located in Fuzhou, Fujian Province of China – I am not quite sure though.

To better experience the shopping system and the service of Tmart.com, I took a quick tour there on my own. The navigation is good and the shopping procedure is easy enough. Everything concerning a product is clearly displayed: price, shipping cost (worldwide free shipping), stock availability, product description, payment methods, shipping methods, customer feedback, etc. The whole checkout process will take only a few minutes.

I also learnt from the customer service representative that generally, Tmart ships out an order from a nearest warehouse if the item is available there. For instance, when a US customer places an order, Tmart will ship the item from its Broolyn, NY warehouse if available. In the case that the item is out of stock there, Tmart will ship it from its Hong Kong warehouse. I read a number of Tmart reviews in some forums left by the store’s US customers. Most claimed they received goods from Tmart’s US warehouse while some said theirs came from its Hong Kong warehouse. My advice: ask the pre-sale customer service representatives via live chat to confirm whether the item is in stock at the warehouse you prefer or not (if you do mind).

Finally, to complete this Tmart review, I want to remind you that when you place an order of $700 USD or more at Tmart.com, you can negotiate with the customer support team for a 5% extra discount. The threshold sounds a little bit too high for getting an additional discount, but not at all considering that the prices Tmart offers are really cheap.

Take a look at Tmart.com >>

9 Responses to “Tmart Review: A Hong Kong-based Electronic Gadget Store?”

  1. Tmart Coupon Codes, Discounts, Promo Codes for Tmart.com Says:

    […] you can find the latest Tmart coupon codes, discount codes and Tmart promotion codes. Save money for electronics, computer parts, apple accessories, health & […]

  2. sherry yee Says:

    Tmart.com is a scam. They lie to customers, they charge and do not deliver, they do not refund , I would say stay away from tmart.com/
    What you read here is not a real review, it is just another Tmart.com advertisements

  3. Admin Says:

    Hi Sherry,

    I noticed that you were rating Tmart.com as a scam company because “They lie to customers, they charge and do not deliver, they do not refund”. However, I believe other buyers may want to know more about the details about your unpleasant shopping experience with the site. Otherwise, they may simply regard it as a fake review posted by the competitors of Tmart.com. In order to help more buyers like you find out reliable Chinese suppliers and also avoid dishonest ones, you are encouraged to say more about the details that can really convince others.

    Jessie
    Danviews.com

  4. work from no home review Says:

    Normally I do not read post on blogs, but I wish to say that this write-up very compelled me to check out and do it!
    Your writing taste has been surprised me. Thank you, very nice
    post.

  5. brandonserfe Says:

    Tmart aims to facilitate your work and delight your life.Enjoy your shopping here and take your favorite products home at a competitive price with worldwide free shipping!

  6. David Kobayashi Says:

    There is a lot of false advertising on this site. They say “free worldwide shipping”, but there are countries they don’t ship to. They claim, “package returned becase no one signed for it”, but the tracking numbers are false. Then they ask for $4.00 to reship or only refund 80%. The prices look good, but you get what you pay for.

  7. nathan ET Says:

    Tmart is the biggest scam on the internet, as you will find on basically every review of this site, they aren’t sending out there products, or offering refunds, they have no base of operation, no headquarters or any way of speaking to them directly, dont use this site

  8. Elvis Says:

    I bought over $170 worth of stuff at tmart. Might be a couple items i ordered late Dec. that I haven’t received yet because they were out of stock to begin with, I will follow up with them later. Otherwise I’m pretty happy. A lot of the prices are great. Free shipping to Canada and it takes less than 2 weeks to arrive. For the price, I’m sure not complaining.

  9. Larry Says:

    Tmart is quite reliable. What they sell is cheap so do not expect it to last forever as I would never buy a costly or major item from them. It takes a while to get your order delivered. I have never been ripped off. They now give me perpetual discounts

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